PRIVACY POLICY FOR COGNIZENAI
Last updated: August 11, 2025
1. WHO WE ARE
CognizenAI ("we," "us," "our") provides a mental wellness app designed to help users with journaling, mood tracking, and cognitive behavioral therapy tools.
Contact Information:
Email: cognizenai@gmail.com
Address: 30 N Gould St, Sheridan, WY 82801, USA
2. WHAT WE COLLECT
2.1 Account Data
- Email address for authentication
- Authentication identifiers and subscription status
- User preferences and app settings
2.2 Usage Metrics
- Token counts for AI features
- Feature usage statistics
- Session metadata and duration
- App performance metrics
2.3 Diagnostics
- Crash reports and error logs
- Device and operating system information
- General location (country/region) from IP address
- App version and technical specifications
2.4 Purchases
- App store transaction metadata (from Apple/Google)
- Subscription and payment status
- RevenueCat data if used for payment processing
2.5 Optional Content (You Choose to Save)
- Journal entries and personal reflections
- Mood tracking data and ratings
- Audio recordings
- Photos and attachments
- CBT assessment responses and results
IMPORTANT: We do not collect precise location data, contacts, or other personal files without your explicit permission.
3. WHY WE USE IT
- Provide and secure the app and AI features
- Maintain accounts, subscriptions, and purchases
- Improve performance and user experience
- Prevent abuse and support customers
- Deliver personalized mental wellness content
- Process CBT assessments and provide insights
4. LEGAL BASIS FOR PROCESSING (EEA/UK WHERE APPLICABLE)
- Contract: To provide the app and services you request
- Legitimate Interests: Service improvement, security, fraud prevention
- Consent: Where required (e.g., certain analytics or sensitive content you choose to store). You can withdraw consent in settings.
- Legal Obligation: To comply with applicable laws and regulations
5. SHARING
5.1 Service Providers
We may share data with trusted third-party providers:
- Firebase (Google): Authentication, storage, analytics, crash reporting, and performance monitoring
- Payment Processors: Apple App Store, Google Play Store, and other payment services
- AI Providers: Optional AI services for processing your requests
- Support Tools: Customer service and technical support platforms
We require appropriate data processing terms and security measures from all service providers.
5.2 Legal and Safety
- To comply with law or legal process
- To protect users' safety and rights
- To investigate fraud or security issues
- To protect our rights, property, or safety
5.3 Business Transfers
If we sell or reorganize our business, your information may be transferred as part of that transaction.
WE NEVER: Sell your personal data to third parties or share your mental health content for advertising purposes.
6. INTERNATIONAL TRANSFERS
Data may be processed in other countries, including the United States. Where required, we use Standard Contractual Clauses or equivalent safeguards approved by relevant authorities.
7. SECURITY
7.1 Security Measures We Implement
- Industry-standard encryption (AES-256) at rest and in transit
- Regular security audits and penetration testing
- Access controls and employee security training
- Incident response procedures
- Regular backup and recovery testing
7.2 Your Role in Security
No method of transmission or storage is 100% secure. You are responsible for:
- Protecting your account and device
- Using strong passwords
- Keeping your device and app updated
- Logging out of shared devices
8. RETENTION
- Account and Subscription Data: For your account lifetime and as required by law (typically 7 years for tax/financial records)
- Journals and User Content: Until you delete them or close your account
- Diagnostics/Analytics: Typically up to 24 months, then deleted or aggregated
- Backups: Up to 90 days before rotation and permanent deletion
9. YOUR RIGHTS
Depending on your region, you may:
- Access, correct, delete, or export your data
- Object to or restrict processing
- Withdraw consent for optional features
- Request data portability
- Lodge complaints with data protection authorities
To exercise rights, email cognizenai@gmail.com with proof of identity. We will respond within 30 days (45 days for complex requests). We may need to verify your identity and may charge a reasonable fee for excessive or repetitive requests.
Data Breach Notification
In case of a data breach affecting your personal information, we will notify you within 72 hours via email and in-app notification, unless law enforcement requests delay.
10. CHILDREN AND AGE VERIFICATION
The app is for users 18+. We do not knowingly process data of users under 18. If we discover we have collected information from someone under 18, we will delete it immediately. We may implement age verification measures and reserve the right to terminate accounts that cannot verify age compliance.
11. COOKIES/TRACKERS (MOBILE)
We use SDKs for analytics, crash reporting, performance monitoring, and purchases. You can control analytics/crash reporting in the app (where available) or via OS settings.
12. CHANGES
We will notify you of material changes by in-app notice and/or email at least 30 days before they take effect, unless changes are required by law or for security purposes. Continued use after the effective date constitutes acceptance. For material changes affecting your rights, we may require explicit re-consent.
13. CONTACT
CognizenAI
30 N Gould St
Sheridan, WY 82801
USA
Email: cognizenai@gmail.com
14. REGION-SPECIFIC ADDENDUM
EEA/UK (GDPR)
- You may lodge a complaint with your local data protection authority
- We rely on Standard Contractual Clauses for transfers where needed
- Special category data you choose to store (e.g., mental health reflections) is processed with your explicit consent to provide the features
- Data Protection Officer: cognizenai@gmail.com
California (CCPA/CPRA)
- We do not sell or share personal information as defined by the CCPA/CPRA
- You have rights to know, delete, and correct your information
- We will respond to verified requests within 45 days
- We won't discriminate based on privacy rights exercise
Canada (PIPEDA)
- We comply with Personal Information Protection and Electronic Documents Act
- You may file complaints with the Privacy Commissioner of Canada
- We obtain meaningful consent for data collection and use
15. MENTAL HEALTH DATA SPECIAL CONSIDERATIONS
15.1 Sensitive Information
We recognize that mental health information is highly sensitive. For content you create:
- Processing is based on your explicit consent
- Data is stored locally on your device by default
- Cloud sync is optional and clearly disclosed
- You can delete your content at any time
15.2 Healthcare Provider Sharing
- We never share your mental health data with healthcare providers without your explicit consent
- You can export your data to share with professionals if you choose
- We are not a healthcare provider and don't provide medical advice
Crisis Situations: If you indicate imminent risk of harm, we may prioritize your safety over normal privacy procedures and may contact emergency services if legally required.
---
This Privacy Policy is effective as of August 11, 2025. By using the CognizenAI Mindful Journal app, you acknowledge that you have read and understood this Privacy Policy.