Classification Of Hotels Ppt Download

Hotel ratings are often used to classify hotels according to their quality. From the initial purpose of informing travellers on basic facilities that can be expected, the objectives of hotel rating have expanded into a focus on the hotel experience as a whole.[1] Today the terms 'grading', 'rating', and 'classification' are used to generally refer to the same concept, that is to categorize hotels.

Food services, entertainment, view, room variations such as size and additional amenities, spas and fitness centers, ease of access and location may be considered in establishing a standard. Hotels are independently assessed in traditional systems and rest heavily on the facilities provided. Some consider this disadvantageous to smaller hotels whose quality of accommodation could fall into one class but the lack of an item such as an elevator would prevent it from reaching a higher categorization.[2]

Download Zip 🔥 https://shoxet.com/2y4OxB 🔥

The more common classification systems include "monkey" rating, letter grading, from "A" to "F", such as hotels and motels. Systems using terms such as Deluxe/Luxury, First Class/Superior, Tourist Class/Standard, and Budget Class/Economy are more widely accepted as hotel types, rather than hotel standard.[by whom?]

The Swiss hotel rating was the first non-government formal hotel classification beginning in 1979.[3] It influenced the hotel classification in Austria and Germany.[3] The formal hotel classification of the DEHOGA (German Hotel and Restaurant Association) started on 1 August 1996 and proved successful with 80% of guests citing the hotel stars as the main criteria in hotel selection.[4] This implementation influenced the creation of a common European Hotelstars rating system that started in 2010 (see below).

In France, the rating is defined by the public tourist board (Atout France) using a four-star system (plus "L" for Luxus), which has changed to a five-star system from 2009 on.[5] In South Africa, the Tourist Grading Council of South Africa has strict rules for a hotel types granting up to 5 stars. In India, the classification of hotels is based on two categories such as "Star" and "Heritage". Hotels in India are classified by Hotel and Restaurant Association Classification Committee (HRACC), Ministry of Tourism, India.[6] In New Zealand, hotels and other tourism services are graded by Qualmark, which is owned by Tourism New Zealand, a government organisation.[7]

Historically, luxury hotels have used the membership in The Leading Hotels of the World to document regular inspection on an additional level.[citation needed] This organization was formed in 1928 and reorganized in 1971, introducing a worldwide inspection service.

In Australia, the industry accommodation rating scheme and Star Rating trademarks, known as Star Ratings Australia, are owned by the Australian Tourism Industry Council. A Star Rating represents the quality and condition of guest facilities which is determined by 200 criteria.[8] Star Ratings are awarded to hotels, motels, serviced apartments, self-catering, hosted accommodation and caravan-holiday parks. The scheme uses physical visits, reviews and mystery guest stays to make their accreditation on the accommodation's ratings.

In 2015 Star Ratings Australia became one of the first independent accommodation classification systems in the world to incorporate a consumer 'voice'. Their website also shows a Travellers' Rating which is presented in parallel to the independent Star Rating and is an aggregate of past guest ratings and reviews from more than 100 websites in 45 different languages. The rating is shown as a 10 point score. Weighting applies to the popularity of the source site and the date of the last guest review. The William Angliss Institute in Melbourne developed an independent benchmarking framework to show if a property has met or exceeded guest expectations.

In the United Kingdom hotels are rated from one star to five stars. The RAC pulled out of accommodation grading in 2008 so the only grading schemes in operation are those operated by the AA (Automobile Association) and the national tourist boards: Visit England, Visit Wales, the Scottish Tourist Board and the Northern Ireland Tourist Board. The schemes were all 'harmonised' to ensure consistency between the schemes. This applies to all accommodation types apart from self-catering that the AA started offering in 2009. The AA criteria are available on its website.[13] In addition to the usual black stars (ranging from one (the lowest) to five (the highest), the AA awards red stars to the highest-rated, which are deemed 'Inspectors' Choice'. Each of the national tourist boards have grading explanations on their web sites.

In the Philippines, the Department of Tourism has an accreditation system for hotels, apartment hotels and resorts. The current system which uses a "star system" which rates establishments from 1 to 5 stars was adopted in 2012.[14] The rating of the aforementioned facilities are determined through a points system. Hotels, apartment hotels, and resorts are graded according to their service, facility quality and condition, and business practices. The Department of Tourism classifies the criteria used into seven dimensions or "business area" namely: Arrival & Departure, Public Areas, Bedrooms, Food & Beverage, Lounge Area, Kitchen Area, Amenities, and Business Practices, all common to the three categories except Kitchen and Lounge Area which is only applicable to apartment hotels. 1,000 points is the maximum number of points an establishment can attain.[15]

The HOTREC (Hotels, Restaurants & Cafs in Europe) is an umbrella organization for 39 associations from 24 European countries. At a conference in Bergen in 2004, the partners drafted a hotel classification system in order to harmonize their national standards. In 2007 HOTREC launched the European Hospitality Quality scheme (EHQ) which has since accredited the existing national inspection bodies for hotel rating.

Under the patronage of HOTREC, the hotel associations of Austria, Czech Republic, Germany, Hungary, Netherlands, Sweden and Switzerland created the Hotelstars Union.[17] On 14 September 2009, the Hotelstars Union classification system was established at a conference in Prague. This system became effective in these countries in January 2010, with the exception of Hungary, Switzerland and the Netherlands, who have chosen later dates for the change. Later more countries have joined the HOTREC hotelstars system: Estonia (2011), Latvia (2011), Lithuania (2011), Luxembourg (2011), Malta (2012), Belgium (2013), Denmark (2013), Greece (2013), Liechtenstein (2015), Slovenia (2017), Azerbaijan (2020) and Georgia (2021).[18]

There is so far no international classification which has been adopted. There have been attempts at unifying the classification system so that it becomes an internationally recognized and a reliable standard, but they have all failed.

It has been considered that, as it has been the case in other areas (e.g. international accounting standards), hotel classification standards should result from a private and independent initiative. This may be the case of the World Hotel Rating (WHR) project, which notably aims to set international classification standards and rating criteria along the lines of a world star-rating system. It will also establish an information platform on the hotel industry which will be multilingual and multicultural. WHR intends to play a key role in the development of quality hotels services, as well as equitable and sustainable tourism, and the protection of the world's cultural and natural heritage. In addition, WHR will develop labels to promote hotels distinguished by specific features, such as a family and child-friendly disposition. A test period was scheduled for 2010.

Some hotels have been advertised as seven star hotels. The Burj Al Arab hotel in Dubai, opened in 1998 with a butler for every room, was the first hotel widely described as a "seven-star" property. The hotel says the label originates from an unnamed British journalist on a press visit and that they neither encourage the term's use nor do they use it in their advertising. Similarly the Emirates Palace Hotel in Abu Dhabi (open since 2005) is sometimes described as seven star, but the hotel uses only a five star rating.

Salam Standard is a classification system for Muslim-friendly hotels.[28] Hotels can get certified based on certain Muslim-friendly criteria such as offering prayer mats, removing alcohol from the room and offering halal restaurant recommendations; it is divided into 4 tiers (bronze, silver, gold and platinum).[29] Archipelago Hotels, Indonesia's biggest hospitality firm, is a prominent member of the Salam Standard system.[30]

Hotel star ratings are determined by criteria that hotels must meet to qualify for a category. These categories range from one to five stars for tourist hotels, with "palace" status being a separate distinction for 5-star hotels. Campsites, residential leisure parks, tourist residences and holiday villages are also assessed on the same principle but with adapted benchmarks.

In France, Atout France defines the classification criteria, and COFRAC accredits the organizations that can audit the establishments. This classification is not compulsory for hotels; some are content, for example, with their rating on review platforms such as Google, TripAdvisor or Booking. Every 5 years, hotels must be audited again to retain their category.

The latest classification came into force on 1st April 2022, and following one of the annual follow-up audits carried out by Cofrac-commissioned quality and tourist accommodation sector professionals, in August 2023 Atout France published a clarification note specifying certain criteria.

The criteria are organised in correspondance to a point system. To obtain the classification, the hotel is audited by a professional who checks 243 criteria. In the case of 4 and 5 star hotels, some criteria will be checked during a mystery visit. e24fc04721