Telecom Customer Churn Analysis
Telecom Customer Churn Analysis
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Analyzed telecom customer churn data with SQL and visualized insights in an interactive Power BI dashboard to guide retention strategies.
Analyzed telecom customer churn data with SQL and visualized insights in an interactive Power BI dashboard to guide retention strategies.
Insights Generated
Insights Generated
- Customers on long-term contracts and unlimited data plans drive most of the revenue, especially fiber optic users, while churn is highest among month-to-month contracts, newer customers (0–6 months), and fiber optic subscribers.
- Major churn reasons include competitors offering better deals, with Los Angeles and San Diego leading in customer base and revenue despite noticeable churn rates
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