Terms & Conditions

✨ Your Sparkle is Our Promise: Our 100% Satisfaction Guarantee

We're not happy until you're absolutely thrilled with your clean! Seriously. That's why we back every single service our amazing team performs with our 100% satisfaction guarantee.

Our goal is simple: to make your home shine to your standards, the first time, every time.

Getting Started: The Pre-Clean Walk-Through

Before we even lift a mop, we'll do a quick initial walk-through to make sure we're all on the same page about the job.

Just a Heads Up: Since we often give quotes sight unseen, sometimes we find a space is a bit different than expected. If we determine the original quote was off, we'll give you a call right away to chat about a new quote. The power is yours! You decide if you'd like us to move forward with the adjusted service.

The Finish Line: Your Post-Clean Inspection

🏡 If You're Home

When your home is sparkling, your team leader will invite you for a quick walk-through of your space. If you spot anything—even something small—that isn't quite right, just point it out! Your team will happily take care of it right then and there before they leave. Easy peasy!

🏃‍♀️ If You're Not Home

We get it—you're busy! If you can't be there for the final inspection, no worries at all. Just let us know within 12 hours of the cleaning's completion.

Simply send us a quick text, email, or call with a specific list of the areas or items you'd like us to touch up. Bonus points for sending photos or a quick video—they always help us understand exactly what you need! We will then happily schedule a free re-clean for you.

A Quick Note on Our Guarantee

Please note that once our cleaner has arrived at your property, we do not offer refunds. Our 100% satisfaction guarantee is a firm commitment to getting the job done right and making sure you get the immaculate, worry-free clean you deserve. Clapham Homes holds full Public Liability Insurance.

📅 Life Happens! Our Cancellation & Rescheduling Policy

We totally get it—life is unpredictable, and plans change! We always aim to be flexible and accommodate you whenever possible.

However, when a cleaning is canceled at the last minute, it has a big impact on a few things:

• Our Team's Earnings: Our cleaners count on those bookings!

• Other Clients: It stops us from being able to offer that spot to another client who needs a clean.

That’s why we kindly ask for your consideration and as much notice as possible if you need to reschedule or cancel. Your cooperation allows us to keep our team happy and ensure every client can get the wonderful service they deserve!

Keeping Things Simple: Our Cancellation Notice Guidelines

To help us manage our schedule and avoid a fee for you, here’s the breakdown of when you need to let us know:

• 48 Hours (2 days) or More: Zero fee! Just let us know, and we’ll easily reschedule your service.

• Less than 24 Hours' Notice: You will be charged 50% of the total booking price.

• Same-Day Cancellation: You will be charged 100% of the total booking price.

Late Payments: Our Payments Process

To help us manage our payments and avoid a fee for you, here’s the breakdown of when you need to pay:

1. • Payments to be paid on the day of completion

   • Payments not received within 48 hours of completion will incur a 20% late fee.

   • After 7 days, unpaid balances will be referred to a debt recovery agency, with associated costs added to the outstanding balance.

We appreciate your understanding! It helps us maintain a sustainable schedule so we can continue bringing that wonderful sparkle to homes across the area.