CKART PRIVACY POLICY

CKART Privacy Policy

1. Introduction

Welcome to CKART.store, a platform owned and operated by CSD Trading Corporation Pvt. Ltd. ("CKART," "we," "us," or "our"). At CKART, we value your privacy and are fully committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you access or use CKART’s website, mobile applications, and services. By using CKART’s platform, you acknowledge that you agree to the practices described in this policy.

2. Information We Collect

We collect various types of information to improve our services, provide you with better recommendations, and ensure the smooth operation of CKART’s platform. These include:

• Personal Information: Includes your name, email address, phone number, shipping and billing addresses, and payment details. This information is used to process orders and provide customized recommendations.

• Usage Data: Tracks your interactions with our platform, such as product searches, browsing history, and features used, to help us optimize the platform’s user experience.

• Device Information: Data such as the type of device you are using, operating system, and mobile network information is collected to ensure optimal compatibility and functionality.

• Location Data: If enabled, we collect your location data to provide region-specific services, such as product availability or targeted offers.

• Service Data: Information related to the services you’ve used, including purchase history and preferences.

3. How We Use Your Information

Your personal data is essential for enhancing your experience on CKART. Here’s how we use it:

• Providing and Enhancing Services: Your data helps us deliver, maintain, and improve the platform, including processing orders, managing returns, and providing customer support.

• Personalization: To offer recommendations based on your browsing behavior and previous purchases.

• Communication: We send updates about orders, promotional offers, security alerts, and other communications related to your CKART account.

• Legal Compliance: To ensure compliance with applicable laws and protect CKART’s operations.

• Analyzing Usage Trends: This helps us improve the platform’s functionality, develop new features, and deliver targeted advertising.

4. Sharing Your Information

We share your information only when necessary, and with your consent, for the following purposes:

• Service Providers: We work with third-party providers for payment processing, delivery, and customer support. These service providers are contractually obligated to use your information solely for the purposes we specify.

• Partner Brands: For brands whose products may or may not be listed on our platform, your information may be shared to enhance their service offerings.

• Third-Party Services: If you access external services via CKART (e.g., payment gateways), your information is shared with these services under their privacy policies.

• Legal Authorities: We may disclose your personal data to comply with legal requirements or respond to lawful government requests.

5. Data Security

At CKART, we prioritize the security of your personal information by employing industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption protocols, firewalls, secure socket layer (SSL) technology, and routine security audits. Despite these efforts, no data transmission or storage system can be guaranteed to be 100% secure.

6. Your Choices

You have control over your personal data and the following choices:

• Access and Update: You can update your personal information at any time through your account dashboard.

• Opt-Out: You can choose not to receive promotional emails by following the unsubscribe link. However, you will still receive necessary service-related communications.

• Data Deletion: You may request the deletion of your data, but note that some data may need to be retained for legal reasons.

7. Exchanges

Exchanges are permitted, but the cost of loading at the delivery site and returning the product to CKART’s warehouse is borne by the customer. Detailed return instructions are provided when an exchange is initiated.

8. Delivery Timeframe

The delivery timeline for products is calculated in real-time based on the availability of materials and the delivery location. CKART’s software determines the optimal route and delivery schedule, which is presented at the time of checkout.

9. Shipping Costs

Shipping costs depend on several factors, such as the weight of the product, the size of the cartons, the quantity ordered, and the destination. This is dynamically calculated and displayed during the ordering process.

10. Refund Policy

Refund requests are processed within 5-7 business days. Upon approval, refunds are credited back to the original method of payment.

11. Data Retention

CKART retains your personal data for as long as it is necessary to fulfill the purpose for which it was collected. We also keep certain data to comply with legal and regulatory obligations. When no longer required, we ensure that your data is securely deleted or anonymized.

12. Children's Privacy

CKART does not knowingly collect data from children under the age of 13. If we discover that we have collected personal information from a minor, we will take steps to delete it immediately.

13. Contact Us

If you have questions or concerns regarding this privacy policy, you can contact us at privacy@ckart.store.

14. Cancellation Policy

Orders can be canceled within 24 hours of placement. If an order has already been processed and shipped, it cannot be canceled. In such cases, you will need to return the item upon delivery.

15. Damaged or Defective Items

If you receive a damaged or defective item, please notify CKART immediately. We will arrange for the return and replacement of the product. Instructions will be provided for shipping the item back to our warehouse.

16. Data Transfers

We may store and process your personal data in countries other than your own, but always ensure that adequate safeguards are in place to protect your information, as required by applicable law.

17. Grievance Officer

In compliance with applicable laws, CKART has appointed a Grievance Officer to address any concerns or queries. You can reach our Grievance Officer at grievance@ckart.store.