Civil Mart Partner Privacy Policy

Effective Date: 9 March 2025

Introduction:

Civil Mart Partner ("we," "us," or "our") is committed to protecting the privacy and security of our users' personal data. This Privacy Policy explains how we collect, use, and share personal data through our mobile application (the "App") and website (the "Site"), and the choices you have regarding your personal data.

Scope:

This Privacy Policy applies to:

• Users of the App and Site

• Store owners and managers who use the App to manage their orders and business operations

• Delivery partners who use the App to receive and fulfill delivery requests

Information We Collect:

We collect the following types of personal data:

1. Registration Information: When you create an account, we collect your name, email address, phone number, and password.

2. Order Information: When you place an order through the App, we collect information about the order, including the items purchased, delivery address, and payment method.

3. Location Data: We collect your device's location data to provide delivery services and to help store owners and managers manage their orders and business operations.

4. Usage Data: We collect data about how you use the App and Site, including your search history, browsing history, and interactions with the App and Site.

5. Device Data: We collect data about your device, including your device type, operating system, and browser type.

How We Use Your Information:

We use your personal data for the following purposes:

1. To Provide the Services: We use your personal data to provide the services offered through the App and Site, including order management, delivery services, and customer support.

2. To Improve the Services: We use your personal data to improve the services offered through the App and Site, including by analyzing usage data and providing personalized recommendations.

3. To Communicate with You: We use your personal data to communicate with you about your orders, deliveries, and account activity.

4. To Send Marketing Messages: We use your personal data to send you marketing messages and promotions about our services and products.

5. To Comply with Laws and Regulations: We use your personal data to comply with laws and regulations, including those related to data protection and privacy.

How We Share Your Information:

We share your personal data with the following parties:

1. Store Owners and Managers: We share your order information and location data with store owners and managers to facilitate order fulfillment and delivery.

2. Delivery Partners: We share your order information and location data with delivery partners to facilitate delivery services.

3. Third-Party Service Providers: We share your personal data with third-party service providers who help us provide the services offered through the App and Site, including payment processors, data analytics providers, and customer support providers.

4. Law Enforcement and Government Agencies: We share your personal data with law enforcement and government agencies as required by law or in response to a valid subpoena or court order.

Your Choices:

You have the following choices regarding your personal data:

1. Opt-Out of Marketing Messages: You can opt-out of receiving marketing messages and promotions by following the unsubscribe instructions in our emails or by contacting us at support@civilmartindia.in.

2. Access and Update Your Information: You can access and update your personal data by logging into your account and updating your profile information.

3. Delete Your Account: You can delete your account by contacting us at support@civilmartindia.in.

Security:

We take reasonable measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. We use industry-standard encryption technologies to protect your personal data, and we restrict access to your personal data to authorized personnel only.

Changes to This Policy:

We may update this Privacy Policy from time to time. If we make significant changes to this Policy, we will notify you by email or through a notice on the App or Site.

Contact Us:

If you have any questions or concerns about this Privacy Policy, please contact us at support@civilmartindia.in.

By using the App and Site, you acknowledge that you have read and understood this Privacy Policy and agree to be bound by its terms.