Privacy Policy for City Bantu Rider
Effective Date: 1 June 2026
City Bantu Rider ("we," "our," or "us") respects your privacy and is committed to protecting the personal information of our delivery partners ("Riders"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the City Bantu Rider mobile application.
By using the City Bantu Rider app, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
Personal Information
When you register and use the app, we may collect:
Full name
Mobile number
Email address
Profile photo
Vehicle details
Government-issued identification details (if required for verification)
Bank account or payment information for earnings settlement
Location Information
To provide delivery services, we collect:
Real-time location data
Background location data while you are actively working or available for deliveries
GPS coordinates to assign nearby orders and track deliveries
Order and Delivery Information
We may collect:
Order details
Pickup and delivery locations
Delivery status updates
Cash collected from customers
Earnings and payment records
Device Information
We may collect:
Device model
Operating system version
App version
Device identifiers
Network and diagnostic information
2. How We Use Your Information
We use your information to:
Create and manage your rider account
Verify your identity
Assign nearby delivery orders
Track and manage deliveries
Calculate earnings and incentives
Monitor rider performance
Process payments and settlements
Provide customer and rider support
Improve app functionality and user experience
Prevent fraud, misuse, and unauthorized activities
Comply with legal obligations
3. Location Services
City Bantu Rider requires access to your location to:
Assign orders based on your current location
Enable navigation and route tracking
Verify pickups and deliveries
Improve delivery efficiency
Location data may be collected even when the app is running in the background if you are marked as available for deliveries.
4. Sharing of Information
We may share your information with:
Customers
Limited information such as your name, profile photo, and delivery status may be visible to customers for order fulfillment purposes.
Business Partners and Merchants
Information necessary to complete deliveries may be shared with merchants and business partners.
Service Providers
We may share data with trusted third-party providers that assist with:
Payment processing
Cloud hosting
Analytics
Customer support
Security monitoring
Legal Requirements
We may disclose information if required by law, legal process, government request, or to protect our rights and users.
5. Data Security
We implement reasonable technical, administrative, and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction.
However, no electronic transmission or storage method is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to:
Provide services
Maintain business records
Resolve disputes
Comply with legal obligations
Enforce agreements and policies
When information is no longer required, it will be securely deleted or anonymized.
7. Your Rights
Depending on applicable laws, you may have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your data
Withdraw certain permissions
Object to certain data processing activities
Requests may be submitted through the contact information provided below.
8. Permissions Used by the App
The City Bantu Rider app may request permissions including:
Location access (foreground and background)
Camera access (for profile photos and delivery verification)
Storage or media access (for uploading documents and images)
Notifications (for order alerts and updates)
Phone access (for contacting customers when required)
These permissions are used solely to provide rider-related services and improve app functionality.
9. Children's Privacy
City Bantu Rider is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted within the app and become effective upon publication. Continued use of the app after updates constitutes acceptance of the revised Privacy Policy.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:
City Bantu Rider Support
Email: support@citybantu.com
By using the City Bantu Rider application, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.