Privacy Policy
Effective Date: June 29, 2026
City Bantu ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App") to order medicines and wellness products from nearby pharmacies.
By using the App, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
To provide a seamless medicine delivery experience, we collect the following types of information:
Personal Data: When you create an account, we collect personally identifiable information, including your name, email address, phone number, and delivery address.
Location Data: With your explicit permission, we collect precise location data via GPS to show you licensed pharmacies near you, optimize delivery routes, and calculate accurate delivery times. You can enable or disable location tracking at any time through your device settings.
Transaction and Order Data: We collect details of the products and medicines you view, add to your cart, and purchase through the App, along with order history and delivery statuses.
Device and Usage Data: We collect system information such as your mobile device ID, IP address, operating system, and App performance metrics to improve platform stability.
2. How We Use Your Information
We use the collected data for the following purposes:
To process, fulfill, and deliver your medicine orders.
To locate nearby partner pharmacies tailored to your current location.
To send you real-time order tracking updates and notifications.
To provide customer support and troubleshoot technical issues.
To ensure the security of our platform and prevent fraudulent transactions.
3. Data Sharing and Disclosure
We respect your privacy and only share your information under the following strict conditions:
With Partner Pharmacies and Delivery Partners: We share your order details, name, phone number, and delivery address with the partner pharmacies and delivery couriers explicitly to fulfill your orders.
For Legal Purposes: We may disclose your information if required to do so by applicable laws, regulatory bodies, or legal processes.
No Third-Party Data Selling: City Bantu does not sell, rent, or trade your personal data to third-party advertisers or marketing firms.
4. Data Retention and Security
We retain your personal data only for as long as necessary to fulfill your orders and comply with legal requirements. We use industry-standard security measures (including encryption) to protect your sensitive information. However, please note that no method of electronic transmission or storage is 100% secure.
5. Your Rights and Account Deletion
In compliance with App Store policies, you have full control over your data:
Access and Update: You can access and modify your profile details directly within the App.
Location Access: You can revoke location permissions at any time via your device's settings menu.
Account and Data Deletion: You have the right to delete your account and all associated personal data permanently. You can initiate this request directly through the account settings page inside the App or by contacting our support team.
6. Children's Privacy
Our services are not intended for use by individuals under the age of 18. We do not knowingly collect personal data from minors. If we discover that a minor has provided us with personal information, we will delete it immediately.
7. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Any updates will be reflected on this page with a revised "Effective Date." We encourage you to review this policy periodically for any changes.
8. Contact Us
If you have any questions, concerns, or data deletion requests regarding this Privacy Policy, please contact us at:
Email: support@citybantu.com