Privacy Policy for City Bantu

Effective Date: 25 May 2026
Last Updated: 25 May 2026

Welcome to City Bantu. Your privacy is important to us. This Privacy Policy explains how City Bantu ("we," "our," or "us") collects, uses, stores, and protects your information when you use our mobile application and related services.

By using City Bantu, you agree to the practices described in this Privacy Policy.

1. About City Bantu

City Bantu is a food ordering and delivery platform that allows users to discover and order food products, including:

• Age Based Meals

• Late Night Food

• Ice Cream

• Burgers

• Breakfast

• Pizza

• Biryani

• Meals

Users can browse food categories, place orders, track deliveries, manage their order history, and access related services through the application.

2. Information We Collect

a) Personal Information

When you register or use City Bantu, we may collect:

• Full name

• Email address

• Mobile phone number

• Delivery address

• Profile information

• Account credentials

b) Order Information

We collect information related to your orders, including:

• Ordered items

• Order value

• Delivery details

• Payment status

• Order history

c) Location Information

To provide location-based services, we may collect:

• Precise location (with your permission)

• Approximate location

• Device location data

Location information is used to:

• Display nearby food providers

• Calculate delivery availability

• Improve delivery efficiency

d) Device and Technical Information

We may automatically collect:

• Device model

• Operating system version

• App version

• IP address

• Device identifiers

• Crash logs and diagnostic information

e) Payment Information

Payments may be processed through third-party payment providers. We do not store complete debit card, credit card, or banking credentials on our servers unless required by law or payment regulations.

3. How We Use Your Information

We use collected information to:

• Create and manage your account

• Process and deliver food orders

• Provide customer support

• Send order updates and notifications

• Improve app performance and user experience

• Prevent fraud and misuse

• Comply with legal obligations

• Conduct analytics and business operations

4. Order Tracking and Notifications

City Bantu may send notifications regarding:

• Order confirmations

• Delivery updates

• Payment confirmations

• Promotional offers

• Service announcements

You can manage notification preferences through your device settings where available.

5. Sharing of Information

We may share information with:

Delivery Partners

To facilitate delivery of your orders.

Restaurant and Food Vendors

To process and prepare your orders.

Service Providers

Third-party vendors who help us with:

• Hosting

• Analytics

• Customer support

• Payment processing

• Communication services

Legal Authorities

When required by law, regulation, court order, or governmental request.

We do not sell your personal information to third parties.

6. Data Retention

We retain your information only for as long as necessary to:

• Provide our services

• Maintain order history

• Resolve disputes

• Comply with legal obligations

• Enforce our agreements

When data is no longer required, it will be deleted or anonymized where reasonably possible.

7. Data Security

We implement reasonable technical and organizational safeguards to protect your information from:

• Unauthorized access

• Loss

• Misuse

• Alteration

• Disclosure

However, no method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Request deletion of your information

• Withdraw consent where applicable

• Object to certain processing activities

To exercise these rights, contact us using the details below.

9. Children's Privacy

City Bantu is not intended for children under the age of 13 (or the minimum age required by applicable law).

We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to delete it.

10. Third-Party Services

The app may use third-party services such as:

• Payment gateways

• Analytics providers

• Cloud hosting services

• Push notification services

These third parties may process information according to their own privacy policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted within the application and/or on our website. Continued use of City Bantu after updates become effective constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

City Bantu Support
Email: support@citybantu.com