Privacy  Policy

1. Introduction

Welcome to CITO CABS PRIVATE LIMITED (“we,” “our,” “us”). We are deeply committed to safeguarding your privacy and ensuring that your personal information is treated with the utmost care and respect. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and your rights regarding your data when you use our services through our app, which is designed to facilitate connections between drivers and agents for the provision of rides.

By using our app and services, you agree to the terms of this Privacy Policy. We encourage you to read this policy thoroughly to understand our practices regarding your personal data.

2. Information We Collect

We collect various types of information to provide and improve our services. This includes:

2.1 Driver Information:

• Personal Identification Information: This includes your name, contact information (such as phone number and email address), and any other personal details necessary to verify your identity and facilitate your registration as a driver.
• Vehicle Information: We collect details about your vehicle, including make, model, registration number, and any relevant licensing information required to ensure compliance with local regulations.
• Payment Information: To process payments for services rendered, we may collect your bank account details, payment gateway information, or other financial data.
• Usage Data: We collect data on how you use our app, including your interactions with agents, ride history, and communication logs.

2.2 Agent Information:

• Personal Identification Information: Similar to drivers, we collect your name, contact information, and other personal details necessary for your registration as an agent but if operator providing the ride in app then there is no collection of the data of agent until and unless agent is registered in our app.

• Business Information: If you operate as a business entity, we may collect details about your business, including business name, registration details, and tax information.
• Service Details: We collect information about the services you offer, your availability, and your pricing structure to facilitate connections with drivers.
• Usage Data: We also collect data on your interactions with drivers, the frequency of rides facilitated, and other app usage metrics.

2.3 Service Usage Data:

• Location Data: With your consent, we may collect and process location data to match drivers with agents and optimize the efficiency of our service. This includes real-time location data and historical data regarding routes taken during rides.
• Device Information: We may collect information about the device you use to access our app, including hardware model, operating system, IP address, and unique device identifiers.
• Log Data: When you interact with our app, our servers automatically record information such as your IP address, browser type, pages viewed, and the date and time of your interactions.

2.4 Communication Data:

• In-App Messaging: We collect data related to messages exchanged between drivers and agents within our app. This includes the content of the messages, timestamps, and any media files shared.
• Customer Support: If you contact our support team, we collect the information you provide during the interaction, including the nature of your inquiry, your contact information, and any follow-up actions taken.

3. How We Use Your Information

The information we collect is used to provide, maintain, and improve our services. Specifically, we use your information for the following purposes:

3.1 Facilitation of Services:

• Driver-Agent Matching: We use the information collected to facilitate the connection between drivers and agents, ensuring that drivers are matched with appropriate agents based on their needs and preferences.
• Communication: Your contact information is used to communicate with you regarding your use of our services, including sending you updates, notifications, and important information about your account.
• Payment Processing: We use your payment information to process transactions for the services rendered through our app, ensuring that drivers and agents are compensated accurately and timely.

3.2 Service Optimization:

• Improving User Experience: We analyze usage data to understand how users interact with our app, allowing us to optimize the user interface, enhance features, and ensure a seamless experience for both drivers and agents.
• Personalization: We may use your data to personalize your experience within the app, such as providing customized service recommendations, notifications, or offers based on your usage patterns and preferences.

3.3 Security and Compliance:

• Fraud Prevention: We use the information collected to detect, prevent, and respond to fraudulent activities, unauthorized access, and other security issues.
• Legal Compliance: We may use your information to comply with legal obligations, such as maintaining records for tax purposes, responding to law enforcement requests, or fulfilling other regulatory requirements.

3.4 Research and Development:

• Service Improvement: We use aggregated and anonymized data for research purposes, allowing us to identify trends, improve service offerings, and develop new features that enhance the overall user experience.

4. Sharing of Information

CITO CABS PRIVATE LIMITED is committed to protecting your privacy and does not share your personal information with third parties, except as described in this Privacy Policy. Specifically:

4.1 No Sharing of Agent Data:
We do not share agent data with third parties. Our role is to provide a platform that connects drivers to agents. After the service is facilitated, drivers connect with agents independently. Therefore, we do not disclose, share, or provide any agent data to drivers or other parties. This includes contact information, service details, and any other personal data related to the agent.

4.2 Service Providers:
We may share information with third-party service providers who perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, and customer support. These service providers are contractually obligated to protect your information and use it only as necessary to perform their services.

4.3 Legal Obligations:
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). This includes situations where we are required to comply with legal processes, protect our rights or the rights of others, prevent fraud, or ensure the safety of our users.

4.4 Business Transfers:
In the event that CITO CABS PRIVATE LIMITED is involved in a merger, acquisition, reorganization, or sale of all or a portion of its assets, your information may be transferred as part of that transaction. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

5. Limitation of Liability

CITO CABS PRIVATE LIMITED acts solely as an aggregator, providing a platform that connects drivers with agents for the purpose of providing rides. It is important to understand the limitations of our responsibility:

5.1 Independent Interactions:
Once a driver is connected with an agent through our app, all further interactions between them are conducted independently of CITO CABS PRIVATE LIMITED. We are not liable for any incidents, disputes, or issues that may arise between drivers and agents, including but not limited to miscommunications, payment disputes, service quality, or any other conflicts.

5.2 No Control Over Agent Services:
We do not have control over the services provided by agents or the conduct of drivers. We do not endorse, guarantee, or assume responsibility for the quality, safety, legality, or reliability of the services provided by agents or the behavior of drivers. Users engage in interactions at their own risk.

5.3 Indemnification:
By using our app, you agree to indemnify and hold harmless CITO CABS PRIVATE LIMITED, its officers, directors, employees, and affiliates from any claims, liabilities, damages, or expenses arising from your interactions with other users of the app, including drivers and agents.

6. Data Security

CITO CABS PRIVATE LIMITED takes the security of your data very seriously and implements a range of measures to protect your information. However, please note that no method of transmission over the internet or electronic storage is completely secure.

6.1 Security Measures:

• Encryption: We use encryption protocols to protect the transmission of data over our app. This ensures that sensitive information, such as payment details and personal identification information, is protected from unauthorized access.
• Access Controls: We restrict access to your personal data to only those employees, contractors, and agents who need to know that information to process it on our behalf.
• Regular Audits: We conduct regular audits of our data processing practices to ensure compliance with this Privacy Policy and applicable data protection laws.

6.2 Data Retention:
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

6.3 Data Breach Response:
In the event of a data breach that compromises your personal information, we will notify you and the relevant authorities as required by law. We will take all necessary steps to mitigate the impact of the breach and prevent future occurrences.

7. Your Rights

As a user of CITO CABS PRIVATE LIMITED, you have several rights regarding your personal data. These rights are designed to give you control over your information and how it is used.

7.1 Right to Access:
You have the right to request access to the personal data we hold about you. This includes information about how we use your data, the categories of data we process, and the purposes for which your data is used.

7.2 Right to Rectification:
If you believe that any information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update that information.

7.3 Right to Erasure:
You have the right to request the deletion of your personal data, also known as the “right to be forgotten.” We will comply with your request unless we are required to retain the information for legal or regulatory reasons.

7.4 Right to Restrict Processing:

You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data or object to its processing.

7.5 Right to Data Portability:
You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format. You may also request that we transfer your data to another data controller where technically feasible.

7.6 Right to Object:
You have the right to object to the processing of your personal data for certain purposes, such as direct marketing. We will respect your objection unless we have compelling legitimate grounds for processing the data that override your interests, rights, and freedoms.

7.7 Right to Withdraw Consent:
If you have provided consent for the processing of your personal data, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.

7.8 How to Exercise Your Rights:
To exercise any of these rights, please contact us using the contact information provided in Section 9 of this Privacy Policy. We will respond to your request within a reasonable time frame and in accordance with applicable data protection laws.

8. Changes to This Privacy Policy

CITO CABS PRIVATE LIMITED reserves the right to update this Privacy Policy at any time. When we make changes, we will post the updated Privacy Policy on this page and update the effective date at the top of the document.

8.1 Notification of Changes:
If we make significant changes to this Privacy Policy, we will notify you via email or through our app before the changes take effect. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

8.2 Continued Use of Services:
Your continued use of our app and services after any changes to this Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you should discontinue using our services and delete your account.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

CITO CABS PRIVATE LIMITED
SCO 18, 1ST FLOOR, PHASE 1, URBAN ESTATE, JAMALPUR, NEAR VANDANA SETHI MAKEUP STUDIO, LUDHIANA, PUNJAB, 141010
info@citocab.com

We are committed to addressing any concerns you may have and ensuring that your experience with CITO CABS PRIVATE LIMITED is positive and secure.

By using our app, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.