Yelp announced a new AI-powered chatbot today for consumers that helps them connect with relevant businesses for their tasks. The company joins a long list of organizations leaning into AI chatbots as an assistive medium.
The company is rolling out the AI assistant on its iOS app under the “Projects” tab with plans to expand to Android later this year. Yelp said that the chatbot uses OpenAI’s large language models (LLMs) along with its own data to ask users queries about their problems and connect them with relevant professionals for the job.
Rather than using a traditional search box to look for different kinds of professionals for the problem, you can describe the issue directly into the chat interface.
The bot asks follow-up questions to gather more information along with your zip code to create a project. You will be able to see messages from professionals for their projects once the bot sends them information. You can respond to those conversations with a custom reply or use the app’s quick reply feature.