Hello! Thank you for playing Chromatic. Below, you will find frequently-asked questions about the app, as well as an email address to contact me if you have further questions.
- Ryan (he/him), developer of Chromatic
Frequently Asked Questions
I purchased Infinite Puzzles, but now the app is telling me I haven't purchased them. How can this be fixed?
Don't worry: if you've made this in-app purchase, you will always have access to it, as long as you are able to log into the Apple account with which you made the purchase. Ensure you are logged into that Apple account on your device; then, in Chromatic, go to New Puzzle > Unlock Infinite Puzzles; then tap the "Restore Purchases" button. If you are still unable to recover your purchased content, please contact me via the email below.
Colors are not receiving checkmarks when I place them in the correct spot. How can this be fixed?
Sometimes this happens when the "Auto-Check" setting is inadvertently toggled. In the Chromatic app, please try tapping Settings, then tapping the "Auto-Check" button to toggle it as desired. If the button says "Auto-Check: On", colors will be locked into place when they are moved to their correct spots.
I can't hear music/sounds. How can this be fixed?
Sometimes this happens when a setting is inadvertently toggled. In the Chromatic app, please try tapping Settings, then tapping the the Music or Sounds buttons to toggle them as desired. If you still can't hear anything, try restarting the app and/or ensuring your device volume is not muted or set to a very low volume.