Hi, I’m Christy Marie Lucresio, a highly organized and detail-oriented professional with 5 years of experience working in the BPO industry.

My hands-on experience in defines my expertise:

• Core E-commerce Operations: I managed Order & Inventory Management, all necessary tracking updates, refunds, and OOS notifications across major sales channels.

• Listing and Data Accuracy: I excel at maintaining product integrity through precise Product Listing, pricing adjustments, and description edits on platforms like Amazon Seller Central, Shopify, and Walmart.

• Financial & Administrative Reporting: I provide essential back-office support by generating accurate Billing and Consignment Reports using Google Sheets and Microsoft Excel.

• Email & Communication Management: I efficiently manage email inboxes, organize correspondence, and respond to client or customer emails promptly and professionally to maintain a smooth communication flow.

• Documentation & SOP Creation: I create clear and detailed Standard Operating Procedures (SOPs) to streamline workflows, ensure consistency, and support team productivity.

• Technical Proficiency: I’m proficient in Google Sheets and Google Docs, with basic knowledge of Microsoft Excel.

I’m dedicated to providing efficient, accurate, and reliable support that helps businesses stay organized and grow confidently.

Education

Asian College of Technology

2011 – 2012

Bachelor of Science in Information Technology (Undergraduate)