I started my journey as a customer service professional at the tender age of 5.

Yes, you read that right—five years old! Shocking? Trust me, I was equally shocked when I realized it later in life.

Growing up, my parents were market traders and our home was a live-action business school. Mornings were busy routine.

While my siblings and I were being prepped for school, my parents were simultaneously gearing up for their daily hustle. They would take turns dropping us off at school, only for the school bus to return us back to my mother’s shop in the evening.

Now, imagine me, a curious, hyper-observant child sitting in a corner of the shop, watching my mother seamlessly switch between a strict disciplinarian at home to a warm, cheerful entrepreneur the moment a customer walked in.

It was like magic! One minute she’d be scolding us for our endless antics, and the next, she’d be radiating positivity, greeting customers with her signature charm.

Her secret weapon? Compliments. Oh, she was a master at it! “Omalicha, isi gi nke a amaka!” (“Beautiful one, your hair looks amazing!”) Customers couldn’t resist her energy.

Watching her work her magic was fascinating. Naturally, I started mimicking her. When customers walked in, I would step up with my best smile, throwing in sweet compliments of my own.

They’d laugh, marvel, and shower me with praises for my “adult-like” behavior. Little did they know, I was just having fun mimicking my mum!

At the time, I didn’t think much of it. I was simply playing. But as the years passed, I realized that I genuinely enjoyed making people smile. I loved the art of connection, of making someone’s day just a little brighter. I love the art of serving.

You’d think this epiphany would have led me straight to a career in hospitality, right? Well, surprise, surprise—it didn’t. I ended up studying biomedical technology. Why?

Because back then, I didn’t recognize my “little shop girl” antics as a skill, let alone a calling.

But life has a funny way of steering you toward your destiny. While buried in books and lab work at university, I found myself drawn back to customer service.

I started taking online certifications, attending training, and even working remotely—all while juggling my studies.

It was as though the universe was nudging me, saying, “Hey, remember your passion? It’s time to take it seriously.”

Today, I look back with gratitude at that 5-year-old girl who unknowingly laid the foundation for my career.It’s incredible how the little things we do can shape who we become. What started as playful mimicry turned into a lifelong passion for serving people, spreading joy, and solving problems 

MY UNIQUE SELLING POINT

What sets me apart in the world of customer support isn’t just my experience, it’s the undeniable truth that I was born for this role.

While many approach support with scripts and protocol, I bring something deeper: true empathy, not just sympathy. I don’t just understand what the customer is going through, I feel it. I meet them at the heart of their frustration, confusion, or concern, and from that space, I craft responses that aren’t just solutions but rather experiences.

Every message I send is infused with genuine human connection. I don’t speak to customers; I speak with them. I don’t deliver templated answers; I deliver tailored resolutions that reflect their needs, emotions, and expectations. That’s why my interactions often end not just with satisfaction, but with gratitude.

This isn’t work I do to tick a box, I pour my soul into every conversation. It’s this emotional intelligence and authentic approach that turns problems into loyalty and complaints into lasting relationships.

This’s my superpower and this’s what makes the difference.