Charlotte completed her PhD in psychology at Massey University in 2006 and then worked for eight years in behavioural science, primary care, and public health at the University of Cambridge. In 2017, she joined the Nuffield Trust, an independent health think tank in the UK. The Trust aims to improve healthcare through evidence-based research and policy analysis, as well as informing and generating debate. Her work as co-lead for primary care focused on improving health and social care, including policy analysis and commentary. She is particularly interested in models of care for people with complex needs, the prevention and treatment of chronic diseases such as diabetes; optimising the use of medicines; patient and carer experience; and what works (and doesn’t) in quality improvement. 

Charlotte has published across a range of internationally leading journals in medicine and behavioural science and she was awarded the Royal College of General Practitioners Health Services and Public Health Paper of the Year (2016) for her work on the primary care experiences of informal carers.

"Pursuing an MSc Health Psychology at Massey University has been pivotal in my career development within health and well-being. The programme equipped me with a deep understanding of the psychological factors influencing health behaviours, providing me with essential skills in research, assessment, and intervention."

Nikkia has over 20 years of experience in healthcare, central government, and finance. She says that the knowledge and practical experience acquired through the MSc programme prepared her for significant roles such as National Primary Care Manager at the Ministry of Health and National Localities Director for both Te Whatu Ora and Te Aka Whai Ora. Each of these positions allowed me to implement health psychology principles in policy-making and organisational strategies, driving improvements in health care delivery across New Zealand. In 2024, 

Nikki was appointed as a director at PwC NZ, offering strategic advice to clients in the health and social sectors. She says, "The insights gained from my studies have directly contributed to my success in building strong relationships with iwi/Māori health leads, community leaders, and senior executives." She is passionate about empowering whānau, iwi, hapū, and organisations to achieve sustainable health outcomes; she believes that her journey at Massey has equipped her with the tools to make a positive impact on communities and promote mental well-being throughout New Zealand.