Effective Date: 21/07/2025
At Chotadhobi VIT Vellore, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal data when you use our Android application ("Chotadhobi VIT Vellore ") for managing your laundry. By accessing or using the App, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect the following types of information when you use the App:
a. Personal Information:
When an account is created for you by the admin in the backend, we may collect the following personal information:
Name
Email address
Phone number
b. Usage Data:
We may collect information about how you interact with the App, including:
Frequency and duration of use
Features used (e.g., booking a laundry service, receiving the laundry)
2. How We Use Your Information
We use the information we collect for the following purposes:
To provide, personalize, and improve your experience with the App
To process and manage your orders
To send you notifications about updates, promotions, or other services related to your laundry management
To respond to customer service inquiries or resolve issues
To monitor the performance and functionality of the App, and to conduct analytics to improve the service
3. Sharing Your Information
We do not sell, trade, or rent your personal data to third parties. However, we may share your information in the following cases:
Legal Requirements: We may disclose your information if required by law, such as to comply with a subpoena, court order, or other legal process.
Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as part of the transaction. We will notify you if this happens and provide you with the option to opt out.
4. Data Security
We use commercially reasonable security measures to protect your personal information. However, please be aware that no method of data transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
5. Your Rights and Choices
As a user of the App, you have the following rights regarding your personal information:
Access and Update: You can view, update, or correct your account information by contacting the admin.
Delete Account: You can request the deletion of your account and personal data by contacting the admin. Please note that deleting your account may affect your ability to use the App.
6. Data Retention
We will retain your personal data for as long as your account is active or as necessary to fulfill the purposes outlined in this Privacy Policy, including for legal, accounting, or reporting obligations. If you delete your account, we will retain necessary transaction data for a period of time to comply with our legal obligations.
7. Children’s Privacy
The App is intended for users aged 18 and above. We do not knowingly collect personal information from individuals under the age of 18. If we learn that we have collected personal data from a child under 18, we will take steps to delete that information.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the updated Privacy Policy in the App and update the "Effective Date" at the top of this page. We encourage you to review this policy periodically for any updates.
9. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: support.chotadhobivitvellore@rdgroupco.com