Privacy Policy for ChopStory
Effective Date: September 6, 2026
Developer: The Trozen
App: ChopStory (com.chopstory.trozen)
This Privacy Policy explains how ChopStory collects, uses, and discloses information about you when you use our mobile application.
1. Information We Collect
- Personal Information: Name, phone number, and delivery addresses provided during registration and checkout.
- Location Information: Precise and approximate location to auto-detect your delivery address and check delivery service availability in your area.
- Camera & Photos: Accessed only when you choose to upload a profile photo or attach images for support requests.
- Order & Transaction Details: Information regarding items ordered, amounts, payment status, and delivery timestamps.
2. How We Use Your Information
- To process, prepare, and deliver your food and grocery orders.
- To verify your identity and authenticate login via OTP.
- To provide order tracking updates and customer support.
- To prevent fraudulent transactions and ensure account security.
3. Permissions Requested
- Location (ACCESS_FINE_LOCATION / ACCESS_COARSE_LOCATION): For delivery address detection.
- Camera & Media (CAMERA / READ_MEDIA_IMAGES): For uploading profile pictures.
- Internet (INTERNET): To connect with servers and process orders.
4. Data Sharing
We do not sell or rent your personal information to third parties. We share data only with:
- Delivery personnel strictly to fulfill and deliver your orders.
- Certified payment gateway providers to securely process online transactions.
5. Data Retention & Account Deletion
We retain your data as long as your account remains active. You have the full right to delete your account and all associated data at any time:
- In-App: From the My Account / Profile screen.
- Via Email: Email us at support@thetrozen.com with your registered phone number requesting account deletion.
6. Data Security
We use industry-standard encryption and security protocols to safeguard your personal data from unauthorized access, loss, or misuse.
7. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
8. Changes to Privacy Policy
We may update this policy periodically. Any changes will be updated directly on this page with a revised effective date.
9. Contact Us
If you have any questions or suggestions regarding our Privacy Policy, please contact us:
- Email: hello@thetrozen.com
- Developer: The Trozen