FAQ

What is Chitto Express?

Chitto Express is a fast on demand courier service designed for business or personal use. It allows you to move your parcel from one location to the next all over Nepal.

How much does it cost?

Chitto Express charges you a flat fee based on the distance from the pickup address to the drop off location. Usually it's according to the area that we are delivering to.

What goods can be sent?

With Chitto Express we can pretty much deliver anything you want which is less than 30kg. There a few thing we can’t deliver, here is the list below:

(a) people or animals of any size; – Yeh seriously 🙂

(b) items which you have no authorization to possess or handle (including, stolen goods);

(c) dangerous or illegal items;

(d) items which have potential to harm (such as illicit drugs, weapons or firearms);

(e) items which are flammable, corrosive, explosive; or

(f) items which are otherwise unlawful

How long will it take for my parcel to be delivered?

When you enter or call in your booking details we will send you back a confirmation on who the courier is along with their contact details and ETA to arrival. The great thing with Chitto Express is that you don't have worry a thing and every goods are delivered within 24 hours inside Kathmandu valley, 3 days to main cities and 7 days to all over Nepal.

Are my goods safe?

Yes. Our couriers care about your goods. Each time we pickup your goods we will take a photo on pickup and then again on delivery. All our couriers have completed a Chitto Express courier training program along with passing a background check. In the unlikely event there is damage to your goods we will pay up to Rs 5000 to cover any damages.

Each time a delivery is completed we will ask you for a rating of the courier, we actively make sure all our couriers receive a 5 star rating.

What happens if my goods are damaged or lost?

It’s very unlikely that your goods will be lost or even damaged. The reason for this is because we don’t use a warehouse to transfer goods from one driver to the next. When your courier picks up your goods they will take the item to the delivery location.

In the unlikely event your goods are lost or damaged we will pay up to Rs 5000 except for items in the restricted items as per our customer terms and conditions.

What happens if I cancel or no one is present?

If you cancel your delivery prior to the courier being on route to your location there isn’t any charge.

If the courier arrives and no one is at the pickup location you will be charged the full pickup fee. We will however try to contact you by phone and sms and wait up to 20 minutes.

If no one is at the drop off location we will wait 20 minutes before we return your item to the pickup locations. You will be charged the full fee plus the return fee. Our couriers will try to call and sms prior to returning any goods.

Can I call the courier?

Of course, on every booking you will know who the courier is and the ability to contact them if you need to. We find though that because you can see the location of the courier it reduces the need to speak to them as you know how far away your parcel is.

Where can I get more information?

If you need any more information on Same Day Express feel free to email us at contact.chittoexpress@gmail.com we will be more than happy to help.