I am a data-driven, customer-focused and results-oriented professional with a strong foundation in customer service, operational management, and programming skills. Driven by a passion for data and its potential to drive meaningful insight and decision, I am eager to leverage my analytical mindset and foundational knowledge in digital marketing and coding to drive data-driven decision-making. I am committed to continuous learning and aspire to excel in a data analysis role by combining my skills in communication, data interpretation, and problem-solving.
My passion for data and its potential to drive meaningful insight and decisions coupled with my dedication to continuous learning in order to excel in a data role led to me enrolling and completing a 12-week intensive Digital Skills Bootcamp in Data with JustIT training, a program through which I developed proficiency in SQL, Ms Excel, PowerBI, Tableau, R and Python and I have completed several data projects where I have put these technical skills to practice which have been posted in my GitHub and Tableau Public portfolios.
My immediate goal is to become established in a role as a Data Technician or Apprentice and work with like-minded individuals from whom I can learn as much as possible during my crucial years of development.
Key Skills
Technical Skills
Data Analysis: Proficient in data cleaning, exploratory data analysis (EDA), and data visualization.
Programming Languages: Experienced in Python (Pandas, Matplotlib, Seaborn) and R for data manipulation and analysis.
Database Management: Knowledge of SQL and Access for database creation and management.
Data Visualization Tools: Skilled in Tableau and Power BI for creating interactive dashboards and reports.
Excel Proficiency: Advanced skills in data analysis and visualization using Microsoft Excel.
Soft Skills
Analytical Thinking: Strong ability to interpret complex data and derive actionable insights.
Communication: Effective communicator with experience in training and mentoring team members.
Problem-Solving: Proficient in identifying issues and developing data-driven solutions.
Collaboration: Team-oriented, with a track record of working effectively in diverse environments.
Training and Education
09/2024 - 12/2024 Just IT Training Ltd, London
Digital Skills Bootcamp: Data Technician
Data, Big Data, Data Structures, Data Architecture & Governance
Data Analysis using MS Excel.
Introduction to Data Visualisation with MS Excel Tableau and Power BI
Module 4- Data Analytics – Power BI
Introduction to Database- Access & SQL Assignment
Azure Fundamentals - Module 4- Fundamentals of data analytics
Azure Fundamentals - Module 3- Non -relational data in Azure - Access (DB)
Azure Fundamentals - Module 2- relational data in Azure (DB)
Azure Fundamentals - Module 1- core data concepts- Software SAAS, Cloud
Introduction using R analytical - Data cleaning and EDA with R Studio and R programming.
Data Analysis via Python programming- Utilising Pandas, Matplotlib & Seaborn
08/2024 – 09/2024 Just IT Training Ltd, London
Digital IT Skills Diploma Level 2
An intensive five-week learning covering valuable technical and practical skills in
Cybersecurity fundamentals
Computer programming – Python
Digital Graphics
IT Technical Support
Software Presentation and Spreadsheets
Networking
06/2024 – 08/2024 Code First Girls, London
Deloitte – Introduction to Data & SQL
An 8-week course learning covering
Introduction to SQL programming language and Data
SQL coding and Database management techniques
Data analysis
Data analysis for complex structures
Data manipulation with SQL programming language
Data management using SQL coding techniques
Database design and data visualisation
Project presentations
09/2023 – 06/2024 The Adult College, Barking & Dagenham, London
Maths GCSE - Grade 5
02/2023 - 09/2023 The Adult College, Barking & Dagenham, London
Teaching Assistant Course Level 1 and Level 2
09/2019 – 07/2020 Newham Adult Learning Service (NALS), London
Functional Skills English Level 2 and Maths Level 1
Employment History
09/2019 - Present Crew member
McDonald’s Restaurants Ltd, London
Ensure quality standards and customer satisfaction through monitoring and analysing customer feedback data.
Use digital tools for customer order tracking, helping streamline service efficiency. Train new recruits on data collection techniques for customer satisfaction and order accuracy.
Analyse customer flow and feedback to recommend improvements, enhancing the overall customer experience.
09/2023 - 03/2024 Teaching Assistant Placement/Volunteer
St. Teresa Catholic Primary School, London
Gather feedback from teachers, students, and professional agencies to track student performance and the effectiveness of support activities.
Regularly update and review student records, track participation in inclusive activities, and analyse scores from classwork and homework to identify trends and areas for improvement.
Develop and track individualised support plans, monitor progress towards independence and personal development goals, and measure improvements from tutoring sessions.
Conduct regular compliance audits, document incidents, and keep accurate logs of personal care activities.
Record the frequency and outcomes of meetings with parents and collect and analyse reports from teachers regarding students who may need additional support.
06/2019 - 09/2019 Health Care Assistant
J C Michael Groups Ltd, London
Collected and recorded client health metrics (e.g., temperature, respiration rates), contributing to data-driven patient care strategies.
Supported patient health monitoring by tracking personal care routines and client conditions.
Leveraged data insights on client conditions to assist in personalized care planning and resource allocation.
01/2014 - 05/2019 Career Break
Full-time caregiver, during which I developed skills in time management, problem solving and multitasking.
Interests, Hobbies and Achievements
Passionate about reading, sewing, and learning new skills. I actively pursue continuous learning in data analysis and visualization.
Additional Info/Achievements:
05/2023 – DBS Certification
02/2023 - Google Foundations Digital Marketing and E-Commerce Certification
04/2023 - Attract and Engage Customers with Digital Marketing Certification
10/2022 - Google Grasshopper Coding Fundamentals 1 and 2
11/2022 – Code Institute 5-Day Coding Challenge
References available upon request