Privacy Policy

Effective Date: Dec 2, 2025
This Privacy Policy applies to ChikitsaHub, a clinic and healthcare service application developed and managed by CodroidHub Private Limited. This Application is provided for healthcare service management and is intended for use "AS IS."

1. Information Collection and Use

When you create an account, book appointments, view treatments, track progress, or interact with ChikitsaHub, we may collect the following data:

Personal Information You Provide:

• Full Name
  
  

• Email Address
  
  

• Phone Number
  
  

• Gender / Age (if added voluntarily)
  
  

• Profile Image (optional)
  
  

• Address (for home visits or lab test pickups):
  
  

  • Name
    
    

  • City
    
    

  • Area
    
    

  • Landmark
    
    

  • Phone Number
    
    

Health & Medical Information:

(Collected only to provide healthcare services)

• Treatment details
  
  

• Treatment progress updates
  
  

• Medical history (if voluntarily entered)
  
  

• Lab test reports & results
  
  

• Appointment details
  
  

• Prescriptions & recommendations
  
  

Payment Information (if applicable):

• Transaction ID
  
  

• Payment status
  
  

• Payment method (Online / COD)
  We do not store full card, UPI, or banking details. All online payments are processed securely via third-party providers.
  
  

Automatically Collected Data:

• IP Address / General Location
  
  

• Device & browser information
  
  

• Operating system
  
  

• Pages or screens visited
  
  

• Session duration
  
  

• Date & time of access
  
  

We do NOT collect precise GPS location unless voluntarily allowed.

2. How We Use Your Information

Your information may be used to:

• Create and manage user accounts
  
  

• Provide clinic-related services
  
  

• Book appointments with doctors
  
  

• Track treatment progress
  
  

• Upload, store, and display lab test reports
  
  

• Provide prescriptions, medical suggestions, and doctor notes
  
  

• Offer personalized health recommendations
  
  

• Communicate appointment confirmations and reminders
  
  

• Send treatment updates and clinic notifications
  
  

• Process payments securely
  
  

• Improve app performance & user experience
  
  

• Ensure secure login and authentication
  
  

3. Login-Based Access Restrictions

Certain features require you to be logged in through:

• Email & Password
  
  

• Google Login / Social Login (if enabled)
  
  

Restricted features include:

• Booking appointments
  
  

• Viewing treatment progress
  
  

• Accessing lab results
  
  

• Viewing prescriptions
  
  

• Editing profile
  
  

• Accessing medical history
  
  

• Making online payments
  
  

4. Payments

ChikitsaHub may offer:

• Online Payments (processed securely by a third-party gateway)
  
  

• Cash on Delivery (COD) for certain clinic services or tests
  
  

We do not store sensitive payment information. All online transactions comply with PCI-DSS and other industry standards.

5. Third-Party Access & Data Sharing

We do not sell or rent your personal or medical data.

However, data may be shared with:

Authorized Third Parties:

• Doctors and medical professionals (to provide treatment)
  
  

• Diagnostics / Lab Partners (for testing & results)
  
  

• Payment Gateways (for secure transactions)
  
  

• Analytics Services (aggregated & anonymized only)
  
  

• Cloud Hosting Providers (secure data storage)
  
  

Compliance Requirements:

We may disclose data:

• If required by law
  
  

• To comply with medical or legal processes
  
  

• To protect the rights and safety of users
  
  

All third-party partners follow their own privacy policies and security practices.

6. Data Security

We use industry-standard security practices, including:

• SSL encryption
  
  

• Secure authentication
  
  

• Role-based access control for doctors/staff
  
  

• Regular audits & security reviews
  
  

• Encrypted storage for sensitive medical files
  
  

⚠️ Despite our best efforts, no method of electronic transmission is 100% secure.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Maintain user sessions
  
  

• Personalize user experience
  
  

• Analyze app performance
  
  

• Improve app functionality
  
  

You may disable cookies, but some app features may not work correctly.

8. Data Retention & Deletion

We retain your personal and medical data:

• As long as your account remains active
  
  

• As required for medical or legal obligations
  
  

• For analytics or service improvement (anonymized only)
  
  

You may request deletion of your account or data at:

📧 info@codroidhub.com

Upon deletion:

• Account data is removed within 30 days
  
  

• Shared medical data with partners (labs/doctors) is removed within 90 days, where required.
  
  

9. Your Rights

You have the right to:

• Access your personal and medical data
  
  

• Request corrections
  
  

• Request deletion of your data
  
  

• Withdraw consent
  
  

• Request copies of medical records
  
  

• File a complaint with a data protection authority (if applicable)
  
  

To exercise these rights, email: info@codroidhub.com

10. Children’s Privacy

ChikitsaHub is not intended for children under 13.
We do not knowingly collect data from children under 13.

If you believe a child’s data has been submitted, contact us immediately at info@codroidhub.com.

11. Changes to This Policy

We may revise this Privacy Policy from time to time.
Changes will be posted here with an updated Effective Date.

Continued use of the app means you accept the updated policy.

Last Updated: Dec 2, 2025

12. Contact Us

For questions or concerns:

📍 CodroidHub Private Limited
📧 Email: info@codroidhub.com