Welcome to Winning Hearts Everyday Link

The link above will send you directly to the Winning Hearts Everyday page on @CFA

The Winning Hearts Every Day strategy is composed of four key focus areas and fundamentals within them, including:

• Clean & Safe Environment, including Team Member hygiene and restaurant cleanliness;

• Great Food, pursuing excellence in food safety and quality;

• Fast & Accurate Service, including fast service and order accuracy;

• Genuine Hospitality, which emphasizes hospitality and guest recovery

These are the fundamentals of Customer care founder Truett Cathy focused on, and these are the fundamentals of Customer care that Operators and Team Members have been delivering well on for years—making them “everyday” elements of the Restaurant’s operations that will help Chick-fil-A remain the leading brand it is today. The procedural content isn’t new; but Winning Hearts Every Day is a new altitude that simplifies, aligns and connects the everyday procedures to the Shared Vision in a meaningful way for every frontline Team Member.