Policies and
Terms & Conditions

Thank you for choosing Chef Mama Sweet Treats!
Please review the following policies before placing your order. These policies help ensure a smooth and enjoyable experience for everyone.

Ordering & Payment

All orders must be placed in advance.
Orders are considered confirmed only after the required payment is received.
Large or specialty items require a non-refundable 50% deposit at the time of booking.
The remaining balance must be paid 48–72 hours prior to pickup or delivery, unless otherwise agreed upon.
Payment is due at the time of ordering unless otherwise stated.
Accepted payment methods include: Cash, Cash App, Venmo, Square, and Zelle

Custom Orders

Special requests must be discussed and approved prior to ordering.
Advance notice is required for all orders:
1. Large orders (50 items or more): at least 1 week in advance.
2. Regular orders: require 48–72 hours’ notice.
Orders placed outside of these timeframes may be declined at the discretion of Chef Mama Sweet Treat.

Cancellations & Refunds

Because all treats are made in limited batches and planned in advance, cancellation and change requests depend on how far in advance your order is scheduled for fulfillment.

Orders Scheduled 10+ Days in Advance

• Cancellations or changes are accepted up to 7 days before the fulfillment date.

• After this window, the order becomes non-refundable.

Orders Scheduled 4–9 Days in Advance

• Cancellations or changes are accepted within 48 hours of placing the order.

• After 48 hours, the order becomes non-refundable.

Orders Scheduled 3 Days or Less in Advance

• These orders are final once placed.

• No cancellations or changes can be accepted.

**Store credit may be issued at the sole discretion of Chef Mama Sweet Treats.

Pickup & Delivery

Pick-up times are scheduled and must be adhered to.
Late pick-ups may result in additional fees or order forfeiture.
orders not picked up within 30 minutes of the scheduled time may be subject to forfeiture or rescheduling at the discretion of Chef Mama Sweet Treats
Late pick-ups or no-shows may be rescheduled at the discretion of Chef Mama Sweet Treats, based on availability.
Chef Mama Sweet Treats reserves the right to reschedule or cancel orders that are not picked up at the agreed-upon time.
Delivery is available for an additional fee and must be arranged in advance.
Delivery fees are based on distance and will be clearly listed on the order form.
Delivery is not guaranteed unless confirmed in advance and is non-refundable.
Once an order leaves Chef Mama Sweet Treats’ care, we are not responsible for damage caused by handling, transportation, weather, or environmental conditions.

Inclement Weather

In the event of severe or inclement weather, Chef Mama Sweet Treats will communicate as soon as possible regarding pickup or delivery adjustments.
Customer safety is a priority, and pickup or delivery times may be delayed due to unsafe conditions.
If inclement weather prevents pickup or delivery, orders may be rescheduled or issued store credit at the discretion of Chef Mama Sweet Treats.

Quality & Storage

Baked goods are best enjoyed within 2 -3 days of pickup.
Storage instructions may be provided when applicable.
Chef Mama Sweet Treats is not responsible for product quality once items have been improperly stored, mishandled, or altered after pickup or delivery.

Allergies & Ingredients

Products are prepared in a home kitchen that may process common allergens, including but not limited to: milk, eggs, wheat, soy, peanuts, and tree nuts.
While some items may be made without certain ingredients, an allergen-free environment cannot be guaranteed.
It is the customer’s responsibility to disclose any allergies or dietary concerns prior to placing an order.

Cottage Food Disclosure

Chef Mama Sweet Treats operates under The Homemade Food Freedom Act.
Products are home-produced and processed in a home kitchen that is not inspected by the Oklahoma State Department of Health.

Event & Corporate Orders

Final quantities, flavors, and details must be confirmed by 5 - 7 days prior to the event date.
Chef Mama Sweet Treats is not responsible for damage caused by outdoor exposure, heat, humidity, or extended display times at events.

Photography & Marketing

Chef Mama Sweet Treats reserves the right to photograph completed orders for marketing and promotional purposes.
Customer names and personal information will never be shared without consent.

Right to Refuse Service

Chef Mama Sweet Treats reserves the right to refuse service for any reason, including inappropriate requests or behavior.

By placing an order with Chef Mama Sweet Treats, you acknowledge that you have read, understood, and agreed to these policies, terms, and conditions.

Thank you for supporting a small, mama-owned bakery. We truly appreciate your business!

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Policies and Terms & Conditions

Thank you for choosing Chef Mama Sweet Treats!Please review the following policies before placing your order. These policies help ensure a smooth and enjoyable experience for everyone.