POLICIES

Legal Business Information

Legal Business Name: Nitesh Rawat

Trade Name: CHEF Hospitality Services

Business Type: Proprietorship

GSTIN: 08BEDPR8341M2ZW

Registered Business Address:

S-8 Apna Aangan, Vinayak Vihar
Sirsi Road, Vaishali Nagar
Jaipur, Rajasthan – 302021
India

CHEF Hospitality Services, a proprietary business owned by Nitesh Rawat ("we", "our", or "us"), operates the https://www.chefhospitalityservices.com/ hostel mess management and food service application designed for students of Amity University Raipur hostel facilities. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our web application.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

Full Name
Email Address
Phone Number
Hostel or Student Identification Details (if provided)

b) Account Verification Information

To protect your account and verify your identity, we use your email address to send One-Time Passwords (OTP) during registration, login, or account verification. OTPs are used solely for authentication and account security.

c) Payment Information

Payments are securely processed through Cashfree Payments. We do not store your debit card, credit card, UPI PIN, banking details, or other sensitive payment credentials on our servers.

d) Usage Information

App activity and interactions
Device information
Network and connectivity details
Token generation and meal usage records
Error logs and diagnostic information

2. How We Use Your Information

We use the collected information to:

Provide hostel mess special menu items services.
Generate order tokens and manage food access.
Verify user identity using Email OTP.
Process payments securely.
Provide customer support.
Maintain system security.
Comply with applicable legal obligations.

3. Email Verification

Your email address is used to send secure One-Time Passwords (OTPs) during account registration, login, or verification. OTPs are used only for authentication purposes and are never used for marketing without your consent.

4. Payment Processing

All payments are securely processed through Cashfree Payments. Sensitive payment information is processed directly by Cashfree Payments and is governed by their Privacy Policy.

We do not store:

Debit Card Details
Credit Card Details
CVV
UPI PIN
Net Banking Credentials
Wallet Passwords

5. Financial Services Clarification

CHEF Hospitality Services is a hostel mess management and food service provider.

We do not provide:

Banking Services
Lending Services
Investment Services
Wallet Services
Money Transfer Services
Financial Advisory Services

Payments collected through the application are exclusively for hostel mess subscriptions, meal plans, and related food services.

6. Third-Party Services

We may share limited information with trusted service providers including:

Cashfree Payments (Payment Processing)
SupaBase (BaaS)
Cloudinary (Cloud Service)
Hosting Providers
Email Service Providers (OTP Delivery)

7. Data Storage and Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information using industry-standard security practices.

8. Privacy

This application is intended for hostel students.

9. Internet Requirement

An active internet connection is required for:

Login
Email OTP Verification
Order Token Generation
Payment Processing
Data Synchronization
Accessing Web Services

10. User Rights

Users may request:

Correction of inaccurate personal information
Deletion of their account and associated data
Information regarding stored personal data
Assistance with privacy-related concerns

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by updating the "Last Updated" date shown at the top of this page.

Terms and Conditions

Last Updated: Aug 05, 2026

Welcome to CHEF Hospitality Services, a proprietary business owned by Nitesh Rawat.

The Chef Hospitality Amity Raipur application provides hostel mess subscription, billing, and meal token services.

By downloading, accessing, or using this application, you agree to comply with these Terms and Conditions.

Acceptance of Terms

By using this application, you agree to these Terms.

Eligibility

The application is intended only for authorized students and residents of Amity University Raipur hostel facilities.

User Accounts & Security

You are responsible for maintaining the confidentiality of your account credentials and verifying your account through Email OTP.

Tokens

Food orderings and token generation are governed by hostel policies. Fraudulent use may result in suspension or termination of the account.

Pricing & Payments

All payments are processed securely through Cashfree Payments.

Modifications

We reserve the right to update these Terms at any time.

Refund and Cancellation Policy

Last Updated: Aug 05, 2026

Subscription & Meal Purchases

Payments for meal tokens are generally non-refundable after successful processing because they are allocated directly to hostel food preparation and operational costs.

Failed Transactions

If your account is debited but the payment fails due to a technical issue, Cashfree Payments and our system automatically reconcile transactions.

Eligible refunds are generally processed within 5–7 business days depending on your bank.

Cancellation Requests

For subscription cancellations or billing disputes, please contact our support team with your transaction details.

Products, Pricing & Services

Prices are varied according to the items in the menu

Contact Us

Legal Business Name: Nitesh Rawat

Trade Name: CHEF Hospitality Services

Business Type: Proprietorship

GSTIN: 08BEDPR8341M2ZW

Business Address:

S-8 Apna Aangan, Vinayak Vihar
Sirsi Road, Vaishali Nagar
Jaipur, Rajasthan – 302021
India

Support Email:
venkatmuraliavugaddi@gmail.com

Legal Business Name: Nitesh Rawat

Trade Name: CHEF Hospitality Services

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