Privacy Policy

Last update: July 30, 2026 

Last Updated: August 13, 2026

Privacy Policy

Chef Hospitality Amity Raipur ("we", "our", or "us") operates a hostel mess management and food service application designed for students of Amity Raipur hostel facilities. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

- Full Name

- Email Address

- Phone Number

- Hostel or Student Identification Details (if provided)

b) Account Verification & Security Information

To protect your account and verify your identity, we use your email address to send One-Time Passwords (OTP) during registration, login, or account verification. OTPs are used solely for authentication and account security.

c) Payment Information

Payments are securely processed through Cashfree Payments. We do not store your debit card, credit card, UPI PIN, banking details, or other sensitive payment credentials on our servers.

d) Usage Information

We may collect:

- App activity and interactions

- Device information

- Network and connectivity details

- Token generation and meal usage records

- Error logs and diagnostic information (when required)

e) Advertising Data

Our application uses Google AdMob, which may collect device identifiers and advertising-related information to display relevant advertisements.

2. How We Use Your Information

We use the collected information to:

- Provide hostel mess subscription and billing services.

- Generate meal tokens and manage food access.

- Verify user identity using Email OTP.

- Authenticate user accounts securely.

- Process payments securely.

- Improve app performance and user experience.

- Provide customer support.

- Display advertisements through Google AdMob.

- Maintain system security, fulfill account and data deletion requests, and prevent fraud or unauthorized access.

- Comply with applicable legal obligations.

3. Email Verification

Your email address is used to send secure One-Time Passwords (OTPs) during account registration, login, or verification. These OTPs are used only for authentication purposes and are not used for marketing without your consent.

4. Payment Processing

All payments are securely processed through Cashfree Payments. Sensitive payment information is processed directly by Cashfree Payments and is governed by their Privacy Policy. We do not store your card details, UPI PIN, or banking credentials.

5. Financial Services Clarification

Chef Hospitality is a hostel mess management and food service platform. It does not provide financial, banking, lending, investment, wallet, or money transfer services.

Payments made within the application are solely for hostel mess subscriptions and related services and are processed securely through Cashfree Payments.

6. Third-Party Services

We may share limited information with trusted third-party service providers, including:

- Cashfree Payments (Payment Processing)

- Google AdMob (Advertising)

- MongoDB Atlas (Cloud Database Services)

- Backend Hosting Providers

- Email Service Providers (for sending OTP verification emails)

Each third-party service operates under its own Privacy Policy.

7. Data Storage and Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information.

Your information is securely stored on cloud databases and backend servers using industry-standard security practices.

Although we strive to protect your information, no method of transmission over the Internet or electronic storage is completely secure.

8. Children's Privacy

This application is intended for hostel students and is not specifically directed toward children under the age of 13. We do not knowingly collect personal information from children without appropriate consent where required.

9. Internet Requirement

An active internet connection is required for:

- Login

- Email OTP Verification

- Meal Token Generation

- Payment Processing

- Data Synchronization

- Accessing App Services

10. User Rights & Account Deletion

Users have full control over their personal data and account settings:

- In-App Account Deletion: You can initiate the complete deletion of your account and associated personal data at any time directly within the app by navigating to Account Settings -> Delete Account.

- Data Processing Upon Deletion: Upon receiving and confirming your deletion request, your personal profile, authentication records, and active credentials will be permanently deleted or anonymized from our primary databases, except where retention is strictly required by applicable legal obligations or legitimate transaction records.

- User Rights: Users may also request correction of inaccurate personal information or contact us regarding privacy-related concerns or questions.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected by updating the "Last Updated" date at the top of this page.

We encourage users to review this Privacy Policy periodically to stay informed about how their information is protected.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or account deletion, please contact us:

Chef Hospitality Amity Raipur

Email: avugaddisoftwaresystems@gmail.com