Last updated: 8 September 2026
Chechi Puttu Kadai ("we", "our", "us") is operated by Sai Logabala OPC Pvt. Ltd. We run the Chechi Puttu Kadai mobile app, which is used to order food for delivery in and around Coimbatore, Tamil Nadu, India.
This policy explains what information the app collects, why we collect it, who we share it with, and how you can have it removed.
Account details
Your name
Your mobile number (used to sign in with a one-time password, and to contact you about an order)
Your email address, if you sign in with Google or provide one
Your date of birth, used to send you a birthday greeting in the app
Delivery details
Delivery addresses you save (home, office or other)
Your location, only if you grant location permission, to help you set your delivery address and to check that it falls inside our delivery area
Delivery instructions you provide with an order
Order details
Items ordered, quantities and amounts
The delivery date and meal time you choose
Payment method (cash on delivery or online), and the payment reference returned by our payment provider
Order status history
Hospital and corporate plans If you enrol for a hospital or corporate meal plan, we also collect the organisation name, the name and designation of the person who places orders, an alternate phone number, and the meals, times, days and dish quantities you request.
Support messages Messages you send us through the in-app support chat, and our replies.
Notifications A device notification token, if you allow push notifications, so we can tell you about your order.
Advertising identifiers Your device's Google Advertising ID, together with a record of when you install the app, open it, and place an order (the order value and number of items, not the dishes themselves). This is used to measure whether our adverts work. You can reset or delete this identifier at any time in your Android settings — see "Your choices" below.
We do not collect or store your card, UPI or bank details. Online payments are handled entirely by our payment provider.
We use your information only to:
create and manage your account
take, prepare and deliver your orders
tell you about the status of an order
answer your questions through support chat
send you a birthday greeting in the app
send order updates and, if you agreed at sign-up, offers on WhatsApp
measure whether our adverts reach the right people and lead to orders
keep records we are required by law to keep, such as sales records for tax
We do not sell your personal information to anyone.
When you create an account you agree to receive order updates and offers on WhatsApp. You can stop these at any time by replying to the message asking us to stop, or by emailing us at the address below. Stopping offers does not stop essential messages about an order you have placed.
Google Firebase — sign-in, database, and push notifications. Your account and order data is stored here.
Razorpay — online card, UPI and net-banking payments, when you choose to pay online. Razorpay handles the payment details directly; we receive only a confirmation and a reference.
Google Sheets — order details (name, phone, items, address, delivery time) are copied to a private spreadsheet used by our kitchen to prepare and dispatch orders.
WhatsApp (Meta) — your mobile number and order details, in order to send you the messages described above.
Meta (Facebook and Instagram advertising) — your device's advertising identifier, and the fact that you installed the app or placed an order, along with the order value. This lets us see which adverts brought people to the app and to reach similar people. We do not send Meta your name, phone number, email address, delivery address, or what you ordered.
Our delivery staff — your name, phone number and delivery address, so your order can reach you.
We do not share your information with anyone else, except where the law requires it.
Your data is stored on Google Cloud servers using Firebase Authentication and Cloud Firestore. Access is restricted to our staff who need it to run the service.
We keep your account and order information for as long as your account is open. If you ask us to delete your account, we remove it as described below. Records we are required to keep for tax and accounting purposes may be kept outside the app for the period the law requires.
You can refuse location permission and type your delivery address instead. The app works normally without it.
You can refuse notification permission. You will still be able to order.
You can stop offer messages on WhatsApp at any time, as described above.
You can limit advertising measurement on your phone: Settings → Privacy → Ads, where Android lets you delete or reset your advertising ID. The app works exactly the same either way.
You can sign out from the app at any time.
You can ask us for a copy of the personal information we hold about you, or ask us to correct it, by emailing the address below.
To delete your account and personal data:
Email chechiputtukadai@gmail.com from the email address linked to your account, or include your registered mobile number in the message.
Use the subject line: Delete my Chechi Puttu account.
We will confirm your identity and delete your account within 7 business days.
What is deleted
Your profile — name, phone number, email, date of birth and saved addresses
Your order history and any order reviews
Payment session records held in the app (not the records held by Razorpay)
Your support chat messages
Your notification tokens
Your sign-in account itself
Your rows in the kitchen spreadsheet described above
What we may keep Sales records that we are legally required to retain for tax and accounting. Where possible these are kept without your contact details.
Deleting only some data If you want only part of your data removed — for example a saved address or your chat history — email us at the same address, with the subject Delete my data, saying what you would like removed. We will action it within 7 business days.
This app is not intended for children under 13, and we do not knowingly collect information from them. If you believe a child has given us personal information, contact us and we will remove it.
We may update this policy from time to time. The current version will always be available on this page, and the date at the top shows when it last changed.
Advertising identifiers — Your device's Google Advertising ID, together with a record of when you install the app, open it, add a dish to your cart, start checkout, or place an order. This record includes the name of the dish you added and the value of your order. It is used to measure whether our adverts work. You can reset or delete this identifier at any time in your Android settings — see "Your choices" below.
Meta (Facebook and Instagram advertising) — your device's advertising identifier, the fact that you installed the app, added a dish to your cart, started checkout or placed an order, the name of the dish added, and the order value. This lets us see which adverts brought people to the app and to reach similar people. We do not send Meta your name, phone number, email address or delivery address.
Google Analytics — how you use the app: the screens you open, dishes you add to your cart, when you start checkout, and the value of orders you place. This is reported to us as counts and totals, so we can see which parts of the app people use and where they run into trouble. We do not send Google Analytics your name, phone number, email address or delivery address.
Chechi Puttu Kadai (Sai Logabala OPC Pvt. Ltd.) Email: chechiputtukadai@gmail.com Phone: +91 7358888437 Coimbatore, Tamil Nadu, India
If you have a complaint about how your personal data has been handled, write to us at the email address above and we will respond.