Terms and Conditions - Chauffeur Services

Heathrow Chauffeur Service and Airport Transfers - Terms

Change of Pick-Up Time

We highly recommend to nominate a pick-up time, if you want to change your pick-up time, please feel free to contact our Customer Support team

WAITING TIME

 
We allow free forty five (45) minutes waiting time, excess is chargeable at £9/15 minutes, £15/15 minutes for S and V Class Mercedes

We highly recommend nominating a pick-up time so that you could save money in parking and waiting.  Your driver needed not to be un-necessarily hanging around the arrivals, communications are vital.

PARKING FEES IN THE AIRPORTS

We only charge parking fees at cost only. Please refer to the car parking tariffs of Heathrow, Gatwick, Luton, London City, Stansted airports.  There is no parking fee at Farnborough Airport.

We monitor your flight and provide a free meet and greet service at the arrivals. WE HIGHLY RECOMMEND NOMINATING A PICK-UP TIME.

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CHANGE OF VEHICLE AND DRIVER

There are scenarios in the logistic world that any taxi service provider will be in a position of organizing a different vehicle and driver due to whatever reasons - just to ensure that there is no disruption in service delivery, we maybe using third-party licensed transfer providers, the car type may change but the most important is the continuity of the transfer service.

LATE NIGHT BOOKINGS

Advance Payent
We request advance payment  for taxis and any ground transportation services including chauffeur and airport taxis, late night bookings start from 2300 hours.  We will only be able to dispatch a taxi driver or chauffeur after payment had been processed.

We normally request for advance payment via a secured payment link or bank transfer, payment for return trips can also be requested on the initial outbound trip drop-off, non-payment for the return trip will result to non-allocation of the driver, securing your taxi driver and car on a late night is our interest, however, we also need to secure the earnings of the driver.

Damages
We have the right to charge for damages on the interior or exterior of the vehicle

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COMMUNICATING WITH US

Our clients preferred to be notified and updated in good timings, if you think that our communications are too much for your Inbox, please notify our Customer Support Team.

We used state of the art communications that sends driver status updates when they are en-route, on-site, when the passenger is on-board and when cleared with the job.  We appreciate when the passenger gets in touch with the designated driver, our success in our meet and greet service also heavily relies in the participation of our clients.

A polite reminder to charge your mobile phone and that we could access you via mobile or e-mail.  Any changes on your trip or delays, please contact us the soonest.

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CANCELLATION POLICIES

As we are committed, exerting efforts and outlaying resources like man-hours, driver blocking the slot and losing the opportunity to earn, back office administration and card machine processing fees, we felt that it is reasonable to apply cancellation administration and fee for whatever reasons as follows: (There is an admin fee of £10.00)

• Cancelled One week before the trip - 80% will be refunded

• Cancelled Two days before the trip 50% will be refunded

• Cancelled One day before - 20% will be refunded

• Cancelled 12 hours before the journey (regardless of when the booking was made) - No refund