Last Updated: April 2, 2026
Welcome to ChatUp.
These Terms of Use (the “Terms”) govern your access to and use of ChatUp. By accessing or using ChatUp, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must immediately discontinue your use of ChatUp.
If you have any questions about these Terms, or need to contact us for any reason, please reach us at: help@chatup.plus
These Terms apply to all individuals who use ChatUp from anywhere in the world.
Please read these Terms, along with all applicable policies and guidelines, to understand what you may and may not do when using ChatUp. You must comply with these Terms at all times and may only use ChatUp in accordance with applicable laws and regulations, regardless of where you are located.
If you do not agree to these Terms, you may not use ChatUp and must immediately discontinue all use of the app and its services.
By accessing or using ChatUp, you are entering into a binding agreement with MOBILIKE TECHNOLOGY US LIMITED, a company organized under the laws of the United States of America (“ChatUp,” “we,” “our,” or “us”), under these Terms.
Certain ChatUp services or features may be governed by service-specific terms that identify a different affiliate or service provider as the contracting entity. When such terms apply, the designated entity will be the contracting party for that portion of the service, and these Terms—together with the relevant service-specific terms—will govern your use of that service or feature.
ChatUp is not intended for individuals under the age of 18.
By using ChatUp, you represent and warrant that:
(i) you meet the Minimum Age requirement defined below; and
(ii) you are not prohibited or restricted by us from accessing ChatUp’s services.
We may adjust the Minimum Age at our discretion. Existing users who met the previous Minimum Age but now meet the revised Minimum Age may continue to use the services.
“Minimum Age” means 18 years of age. However, if applicable law requires you to be older in order to lawfully use ChatUp without parental consent (including for the processing of personal data), then the Minimum Age will be that higher age.
If applicable law requires parental or guardian consent, your parent or guardian must agree to these Terms (both for themselves and on your behalf) before you may use ChatUp.
In addition to these Terms, you must comply with all applicable ChatUp policies, including the Privacy Policy and the Child Safety Policy, which explain how we collect, store, and use your personal information and outline our safety requirements.
Besides these Terms, you must also comply with the ChatUp Privacy Policy and Child Safety Policy, which sets out how we collect, store and use your personal information in using ChatUp.
Some ChatUp services or features may be subject to additional service-specific terms that will be provided or made available to you. You must comply with those terms when using the relevant service or feature, in addition to these Terms.
If there is any conflict between these Terms and any additional terms or policies, the additional terms or policies will govern with respect to the relevant service or feature. However, unless expressly stated otherwise, no additional terms or policies may amend the following sections of these Terms:
• Changes to These Terms and ChatUp
• Our Intellectual Property Rights
• Liability for ChatUp
We may update these Terms from time to time. As ChatUp continues to evolve, we may also add, modify, or remove features, or suspend or discontinue certain services, to the extent permitted by applicable laws and regulations.
If we consider a change to these Terms or to ChatUp to be material, we will, where reasonably practicable, notify you by posting the updated Terms or notice within the app, on our website, or through other appropriate communication channels. We will also indicate when such changes take effect.
By continuing to access or use ChatUp after any changes become effective, you agree to be bound by the revised Terms. If you do not agree to any changes, you must stop using ChatUp and may close your account.
To access and use ChatUp, you must create an account either by:
(i) signing in through an existing third-party account (such as Facebook or Google), or
(ii) using ChatUp’s visitor login option.
If you choose to sign in with a third-party account, you authorize us to access and use certain information associated with that account as permitted by the provider.
Your ChatUp account is personal to you. You may not gift, lend, transfer, sell, or otherwise permit any other person to access or use your account. Your account name, user ID, and any other identifiers used within ChatUp remain our property, and we may disable, reclaim, or reassign them if your account is deactivated or terminated by you or by us.
You are responsible for (i) keeping your account credentials confidential and secure, and (ii) all activities that occur under your account. If you know or suspect that your password or account has been compromised, you must notify us promptly at help@chatup.plus. Unless and until we acknowledge receipt of such notice, all activity under your account will be deemed to be yours.
If you log in as a visitor, you may lose access to your account and any associated items or balances (including prepaid virtual currency). For this reason, we strongly recommend logging in through Facebook or Google to avoid the risk of losing your account or associated data.
By using ChatUp, you agree to receive communications that are necessary to operate and secure your account and our services, such as verification messages, password reset notices, security alerts, and important policy or account notices. These essential service-related communications cannot be opted out of while your account remains active.
Where permitted by applicable law, we may send marketing and promotional communications through one or more channels available to you, including email, in-app notifications, push notifications, and SMS/text messages (as available in your region). You may opt out of marketing communications at any time using the channel-specific method provided in the message (for example, an “Unsubscribe” link in email, or in-app controls where available) or by contacting us at help@chatup.plus. Opting out of marketing communications does not affect essential service-related communications.
If SMS marketing is offered for your account or region, we will obtain your consent through the in-app consent mechanism (for example, a checkbox) before sending promotional SMS, where required by applicable law.
You may purchase virtual items, premium features, or subscription plans through the Apple App Store. All purchases are subject to Apple’s applicable terms, your device settings, and the Apple App Store’s billing system.
All fees are your responsibility, including currency conversion fees, taxes, and payment-method charges. Prices may vary by region.
All purchases of virtual items are final and non-refundable. You acknowledge that you will not receive cash or compensation for unused virtual items even if your account is closed.
• Payment Authorization – Fees will be charged to your Apple ID at the time of purchase confirmation.
• You are responsible for maintaining accurate and up-to-date payment information for your Apple ID.
Where permitted by law, we may modify in-app purchase fees. If pricing changes:
• We will provide reasonable advance notice through the app or Apple App Store.
• If you do not agree to the new price, you must cancel before the next renewal date.
All billing, payments, and refunds are handled exclusively by Apple.
• ChatUp cannot issue refunds directly.
• Refund requests must be submitted through the Apple App Store.
• Refunds are subject to Apple’s policies.
Users should refer to Apple's official support pages for detailed instructions.
We may respond to notices or claims alleging infringement of rights, including intellectual property rights, defamation, or other violations of civil or personal rights. If you believe that your rights have been infringed or have any related concerns, please contact us at help@chatup.plus.
ChatUp may display, transmit, or provide access to content created by users, advertisers, or other third parties. We do not endorse, support, verify, or guarantee the accuracy, legality, reliability, or quality of any such content. Also, we are not responsible for your interactions, transactions, or relationships with any third-party providers or services.
We may, at our discretion (but without any obligation), review content or third-party services available through ChatUp to determine compliance with our policies or applicable laws. We may remove, restrict access to, or decline to display or link to any content or third-party service that we deem to violate rights, be defamatory, obscene, abusive, unlawful, or pose a risk to the integrity, security, or performance of ChatUp.
From time to time, certain third-party content or services on ChatUp may be subject to additional terms—such as terms imposed by the content provider or applicable to promotional activities. You agree to comply with any such additional terms that apply to your use of third-party content or services.
All intellectual property rights in and to ChatUp—including all updates, upgrades, and new versions—are and will remain owned by us or our licensors. Except as expressly permitted in these Terms, you do not have any rights to use our intellectual property. In particular, you may not use our trademarks, product names, logos, domain names, or other distinctive brand features without our prior written consent.
Any feedback, ideas, or suggestions that you voluntarily provide about ChatUp may be used by us at our discretion, without any obligation to compensate you.
You may not copy, modify, reverse compile, reverse engineer, decompile, or otherwise attempt to extract the source code of ChatUp, except where such restrictions are prohibited by applicable law or where we have given you prior written consent. If applicable law entitles you to obtain information necessary for interoperability, you must first request such information from us.
We may release updates to ChatUp from time to time. Updates may be installed automatically or manually. ChatUp may not function properly—or at all—if you do not install required updates. We do not guarantee that updates will be made available indefinitely, or that they will remain compatible with your device or operating system.
We may provide technical support at our discretion, whether free or for a fee. Any technical support is provided without warranties of any kind and remains subject to these Terms.
To provide ChatUp and its features, we may require access to certain functions or components of the device you use (such as your mobile phone, tablet, or computer). For example, ChatUp may need to use your device’s processor and storage to install or operate the app, and may require access to your camera and microphone to enable video chat features. By using ChatUp, you agree to provide such access and functionality.
You authorize ChatUp to access and use device information that you allow through system permissions, including camera, microphone, location services, photo library access, and basic device identifiers, solely for the purposes of providing and improving ChatUp. ChatUp will not access any data or system components for which you have not granted permission.
We will provide additional information regarding how ChatUp uses device permissions within the app or through the applicable app store during installation or updates. If you do not grant the required permissions or device access, certain features of ChatUp may not function properly or may become unavailable.
Any Personal Information (as defined in the ChatUp Privacy Policy) accessed or used within your device will be handled in accordance with these Terms and our Privacy Policy.
You may need a stable internet connection to authenticate your ChatUp account or to use certain features. Some functionalities may require additional activation or granting of permissions within ChatUp. If you do not comply with such requirements, those functionalities may not be available to you.
You are responsible for any third-party charges incurred in connection with your use of ChatUp, including fees from your internet or telecommunications service providers.
When you submit, upload, transmit, or display any data, information, photographs, audio, video, or other materials through ChatUp (“Your Content”), you acknowledge and agree that:
Ownership
You retain ownership of Your Content. Nothing in these Terms transfers ownership of Your Content to us.
License to ChatUp
By submitting or making Your Content available through ChatUp, you grant us and our affiliates a worldwide, non-exclusive, royalty-free, transferable, sublicensable license to host, store, reproduce, modify, adapt, translate, publish, perform, distribute, display, and otherwise use Your Content solely for the purpose of operating, providing, promoting, developing, and improving ChatUp, including new features or future services.
Use of Name and Identifiers
You agree that we may use the name, username, or other identifiers you provide in connection with Your Content.
Third-Party Service Providers
We may share Your Content with third-party partners who assist us in operating, promoting, or improving ChatUp. These partners will not use Your Content for any independent commercial purpose unrelated to ChatUp.
Responsibility for Your Content
You are solely responsible for Your Content. You must ensure that:
(i) you have all rights and permissions necessary to upload and share Your Content; and
(ii) Your Content does not infringe or violate any applicable laws, regulations, or rights of any third party.
Storage and Availability
ChatUp is not a content storage service. We do not guarantee storage, maintenance, or backup of Your Content. You should keep separate backups of any data you may need.
Deletion and Technical Limitations
Even if you delete Your Content, copies may persist temporarily due to technical or administrative processes, or if Your Content has been shared with others. We cannot control—and are not responsible for—any third-party storage or use of Your Content.
Legal Compliance and Mandatory Disclosure
We may retain or disclose Your Content if required to:
• comply with applicable law or legal processes;
• respond to a lawful request from a government authority; or
• enforce these Terms, protect our rights, property, safety, or those of our users or affiliates.
You may not upload, post, transmit, or share any content that:
• is sexually explicit or pornographic;
• depicts or sexualizes minors in any manner;
• promotes violence, bullying, harassment, or self-harm;
• contains hate speech, discrimination, or threats;
• is defamatory, obscene, abusive, or inflammatory;
• involves illegal activity or the promotion of illegal goods/services;
• infringes any intellectual property or proprietary rights;
• contains sensitive personal data of others without lawful consent;
• includes malicious code such as viruses, worms, or harmful software;
• is otherwise prohibited by applicable law or deemed unacceptable at our sole discretion.
You agree not to engage in any of the following while using ChatUp:
• impersonating any person or creating accounts for others;
• accessing or attempting to access another user’s account;
• harassing, abusing, threatening, or harming any person;
• scraping, crawling, or collecting data from ChatUp using bots, scripts, or automated tools;
• bypassing or attempting to bypass any security or access controls;
• reverse engineering, decompiling, or attempting to derive the source code of ChatUp;
• interfering with the operation, stability, or performance of ChatUp (including denial-of-service attacks or spam);
• using ChatUp for any unauthorized or unintended purpose;
• manipulating identifiers to disguise the origin of content;
• distributing content obtained from ChatUp without authorization;
• engaging in fraud, pyramid schemes, scams, or similar misconduct;
• stealing or attempting to steal virtual items or digital property from others;
• removing, hiding, or altering any advertising or commercial content displayed by ChatUp.
We may take any action we deem appropriate if Your Content or your conduct violates these Terms, applicable law, or community expectations. This may include:
• removing or blocking Your Content;
• restricting or suspending certain features;
• temporarily or permanently disabling your account;
• notifying or cooperating with law enforcement authorities;
• retaining Your Content as required by law.
We reserve the right to act proactively or in response to user reports, and we make no guarantee that all violations will be detected.
ChatUp maintains a zero-tolerance policy toward child sexual abuse and exploitation (“CSAE”). Any content or behavior that sexualizes minors—whether real, fictional, generated, implied, or suggested—is strictly prohibited on ChatUp. Such material is illegal, harmful, and will not be tolerated under any circumstances.
We report all identified CSAE material to the appropriate authorities, including the National Center for Missing & Exploited Children (NCMEC), and we permanently ban any user involved in creating, sharing, soliciting, or attempting to distribute such content.
Content that sexualizes children is unacceptable on ChatUp. We have zero tolerance for any text or media, whether real or generated, that depicts children in a sexualized manner on our platform. Such content inflicts serious harm on victims and has no place here.
You acknowledge and agree that you may not, under any circumstances:
• create, share, upload, transmit, request, or store content that depicts or sexualizes minors;
• attempt to solicit, encourage, or groom minors;
• attempt to obtain sexual content involving minors;
• engage in any conduct that could reasonably be perceived as sexual, exploitative, or harmful toward minors.
This prohibition applies to all content formats, including text, images, videos, audio, digital art, and AI-generated materials, regardless of intent, humor, context, or fictionalization.
Any violation will result in immediate account termination and referral to law enforcement where appropriate.
Users may report suspected CSAE using ChatUp’s in-app reporting tools. Reports are reviewed by trained moderators, and we take swift action to remove violating content and protect user safety.
Where required by law, we report confirmed CSAE material to relevant national or regional authorities, including but not limited to:
• INHOPE – International Association of Internet Hotlines: https://inhope.org
• NCMEC – National Center for Missing & Exploited Children (USA): https://report.cybertip.org
• IWF – Internet Watch Foundation (United Kingdom): https://www.iwf.org.uk
• EOKM – Expertisebureau Online Kindermisbruik (Netherlands): https://www.eokm.nl
• Canadian Centre for Child Protection (C3P): https://protectchildren.ca
• ECPAT International – Global Network Against Child Sexual Exploitation: https://ecpat.org
• La Fondation des Femmes (France) – Reporting Portal: https://www.fondationdesfemmes.org
• BKA – Bundeskriminalamt (Germany) Cybercrime Reporting: https://www.bka.de
• CEOP – Child Exploitation and Online Protection Command (UK): https://www.ceop.police.uk
• Crime Stoppers Europe: https://crimestoppers.eu
• Save the Children Sweden: https://www.raddabarnen.se
• Australian eSafety Commissioner: https://www.esafety.gov.au
• New Zealand – Netsafe: https://www.netsafe.org.nz
• Singapore – Ministry of Home Affairs Cybercrime Command: https://www.mha.gov.sg
• Taiwan – Child Welfare League Foundation (兒童福利聯盟): https://www.children.org.tw
• Philippines – Inter-Agency Council Against Trafficking: https://iacat.gov.ph
• Thailand – Thai Hotline: https://www.thaihotline.org
• Brazil – SaferNet Hotline: https://new.safernet.org.br
• Mexico – Guardia Nacional Cybercrime Unit: https://www.gob.mx/guardia-nacional
• Argentina – Línea 137 (Ministry of Justice): https://www.argentina.gob.ar/linea137
Our moderation team may remove content, restrict features, or terminate accounts if we believe that a user’s behavior or content poses any risk to minors or violates our CSAE policies.
We warrant that we will provide ChatUp with reasonable care and skill.
Except for this limited warranty, and to the fullest extent permitted by applicable laws and regulations, ChatUp is provided on an “as is” and “as available” basis. Neither we nor any of our affiliates make any representations, warranties, or undertakings regarding ChatUp or any content submitted, transmitted, or displayed through ChatUp, including but not limited to:
(i) any warranty that ChatUp will be uninterrupted, secure, error-free, or free from viruses or harmful components;
(ii) any warranty regarding compatibility with your device, operating system, or network; or
(iii) any warranty of merchantability, fitness for a particular purpose, non-infringement, or any other implied warranty.
To the extent permitted by applicable law, you waive all implied warranties, representations, and conditions that may otherwise apply to ChatUp.
To the fullest extent permitted by applicable laws and regulations, the total aggregate liability of us and our affiliate companies for all claims arising out of or relating to these Terms or your use of ChatUp will be limited to the greater of:
(i) the amount you have paid to us (if any) for your use of ChatUp during the twelve months preceding the event giving rise to the claim; or
(ii) USD $50.
To the extent permitted by applicable law, we and our affiliated companies will not be liable for:
(a) Any damages arising from circumstances beyond our reasonable control, including but not limited to:
• natural disasters (such as floods, earthquakes, epidemics);
• social events (such as war, civil unrest, government actions);
• malware, hacking, viruses, or other harmful code;
• failures of software, hardware, systems, or connectivity (whether yours or ours);
• improper, unauthorized, or non-compliant use of ChatUp.
(b) Any indirect, incidental, special, consequential, exemplary, or punitive damages.
(c) Any loss of business, revenue, profits, goodwill, content, or data, whether arising directly or indirectly.
Nothing in these Terms affects or limits any statutory rights you may have under applicable consumer protection or other mandatory laws that cannot be excluded or waived.
You agree to indemnify and hold harmless us and our affiliate companies from and against any claims, actions, losses, liabilities, damages, costs, or expenses (including reasonable attorneys’ fees) arising out of or relating to:
(i) your use of ChatUp; or
(ii) your breach of these Terms.
As explained in the Third-Party Content and Services section of these Terms, certain content, services, or software made available through ChatUp may be provided by third parties.
These Terms govern only the relationship between you and us. Your interactions, transactions, or dealings with any third party—whether discovered through ChatUp or otherwise—are solely between you and the relevant third party. To the fullest extent permitted by applicable laws and regulations, we and our affiliate companies are not responsible or liable for any third-party content, services, conduct, products, or software made available through ChatUp or linked from ChatUp.
Nothing in this section affects any rights you may have that cannot be excluded under mandatory applicable law.
These Terms remain in effect until your access to ChatUp is terminated by either you or us.
We may suspend or terminate your account, or your access to any part or all of ChatUp, at any time if:
(a) we reasonably believe you have violated these Terms;
(b) your use of ChatUp creates risk or potential legal exposure for us or other users, or may harm our reputation;
(c) you have not used ChatUp for an extended period; or
(d) we otherwise decide to do so in our sole discretion, to the extent permitted by applicable law.
Where reasonably practicable, we will provide notice before any suspension or termination takes effect.
Upon termination, you must immediately cease all use of ChatUp and permanently delete any copies of ChatUp in your possession.
After termination, we will retain and use Your Content only as permitted under these Terms and the ChatUp Privacy Policy. We do not guarantee that any of Your Content will be returned to you, and we may permanently delete Your Content at any time following termination, without further notice. You are responsible for maintaining your own backups of Your Content.
These Terms constitute the entire agreement between you and us regarding your use of ChatUp and supersede any prior agreements or understandings relating to ChatUp. You acknowledge that you have not relied on any statements or representations other than those expressly set out in these Terms.
The words “include” and “including” are deemed to be followed by “without limitation.” If any provision of these Terms is held to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in full force and effect. If a court determines that a provision cannot be enforced as drafted, we may replace it with a similar provision to the extent enforceable under applicable law.
No delay or failure to enforce any provision of these Terms will be interpreted as a waiver of any rights under that provision. Any obligations that by their nature should survive termination of these Terms—including indemnities, limitations of liability, and other continuing responsibilities—will continue in effect after termination.
These Terms are between you and us only. No other person has any right to enforce any part of these Terms. You may not assign, transfer, or delegate any rights or obligations under these Terms without our prior consent. We may assign, transfer, or subcontract our rights and obligations under these Terms, in whole or in part, without your prior consent.
If you reside in the European Economic Area or the United Kingdom, the following additional terms apply:
We process your personal data under the following legal bases:
• Contractual necessity – to provide ChatUp and its features.
• Legitimate interests – ensuring service security, preventing fraud, improving product experience.
• Consent – when required for specific features such as location access or personalized content.
• Legal obligation – compliance with applicable law enforcement or regulatory requirements.
You have the following rights:
• Right of access – request copies of your personal data.
• Right to rectification – correct inaccurate information.
• Right to erasure – request deletion of your data (subject to certain legal exceptions).
• Right to restrict processing.
• Right to data portability.
• Right to withdraw consent (when processing relies on consent).
• Right to object to certain processing activities, including profiling and direct marketing.
To exercise these rights, contact us at: help@chatup.plus
Your data may be transferred outside the EEA/UK.
Where required, we use:
• Standard Contractual Clauses (SCCs),
• Adequacy decisions, or
• Other appropriate safeguards.
We retain personal data only as long as necessary to provide ChatUp or as required by law.
If you reside in California, the following terms apply under the California Consumer Privacy Act (CCPA):
We collect the following categories of information as defined under CCPA:
• Identifiers (e.g., username, device ID, IP address)
• Demographic information
• Geolocation data
• Internet activity data
• In-app interactions, usage and analytics data
• Photos and media you choose to upload
• Device and system information
We do not sell personal information.
California users have the right to:
• Request disclosure of collected personal information.
• Request deletion of personal information (subject to exceptions).
• Request information about data sharing.
• Opt-out of “sale” or “sharing” of personal information (we do not sell personal data).
• Not be discriminated against for exercising CCPA rights.
Requests may be submitted to help@chatup.plus.
We may require verification of your identity before responding to CCPA-related requests.