ChatUp Privacy Policy
Last Updated: April 2, 2026
Welcome to ChatUp. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, how we share it, and the choices you have regarding your information when using our mobile application and related services (“ChatUp”, “we”, “our”, or “us”).
Data controller. The data controller responsible for your personal information is MOBILIKE TECHNOLOGY US LIMITED (“ChatUp,” “we,” “us,” or “our”), unless we notify you otherwise. This Privacy Policy should be read together with the ChatUp Terms of Use.
By using ChatUp, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using our services.
1. Scope of This Policy
This Privacy Policy applies to all users of the ChatUp app and website. It forms part of the ChatUp Terms of Use. Terms not defined here share the same meaning as in the Terms of Use.
ChatUp may contain links to third-party websites, plug-ins, or services. This Privacy Policy does not apply to data collected by such third parties, and we are not responsible for their practices.
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting the revised policy in the app, on our website, or through other appropriate channels. Continued use of our services constitutes acceptance of the updated policy.
2. Information We Collect
We collect information that you provide directly, information collected automatically when you use ChatUp, and information we obtain through permissions on your device.
2.1 Information You Provide
Account Information
When you create an account, you provide information such as:
• username
• email address (for example, for account access, security, notifications, and customer support)
• mobile phone number (only if you provide it or we collect it for account, security, or communications, including SMS where offered)
• gender
• date of birth
• age
• city or region
• linked social media account information (including profile photo and gender)
• self-descriptions, tags, or other profile elements
Profile Information
You may upload photos, write a bio, or add other personal details visible to other users.
2.2 Information Collected Automatically
Usage & Interaction Data
We collect information about how you use ChatUp, including:
• interactions with other users
• device information
• IP address
• network type and carrier
• device capability
• language settings
• connection logs
• geographic usage patterns
Cookies & Similar Technologies
We use cookies to improve your experience and customize content. You may disable cookies in your device or browser settings, but certain features may not function properly. On mobile devices, we and our partners may use similar technologies (such as SDKs) for analytics, advertising, and personalization where permitted. Your operating system may provide controls (for example, App Tracking Transparency and device advertising settings) that limit certain uses of advertising identifiers.
2.3 Device Permissions & Sensitive Information
ChatUp uses certain device permissions to provide core functions. These permissions are always optional and require your explicit approval.
(i) Camera Access
Used for:
• taking profile photos
• video chat functionality
(ii) Microphone Access
Used for:
• voice input
• video chat audio
(iii) Location Access
Used to:
• display nearby users
• enable location-based features
(iv) Photo Library Access
Used for:
• uploading profile pictures or other optional photos
(v) Advertising identifiers
Used for:
• analytics
• personalized content recommendations
• showing more relevant ads (where applicable)
We do not use your sensitive personal information for direct marketing unless you have provided explicit consent.
2.4 Children’s Information
ChatUp is not intended for individuals under 18 years old. We do not knowingly collect personal data from users under 18. If such data is discovered, we will delete it promptly.
3. How We Use Your Information
We use the collected information for the following purposes:
• providing and operating ChatUp
• enabling core features (e.g., video chat, location-based matching)
• personalizing your experience and content shown to you
• analytics and service improvement
• ensuring safety, security, and fraud prevention
• verifying identity
• answering inquiries and providing customer support
• enforcing our Terms of Use
• sending service-related communications and, where permitted, marketing communications (see Section 4)
• complying with legal obligations
User-generated content (UGC) policy:
Text messages, photos, videos, or other content you choose to send to other users are transmitted peer-to-peer where possible and are not stored on our servers, except where needed temporarily for delivery, moderation, or legal compliance.
Once you share content with others, we cannot control how it is used.
4. Marketing, Communications, and Advertising
Service-related communications. We may send communications necessary to operate and secure your account and our services, such as verification messages, security alerts, transactional notices, and important policy updates. You cannot opt out of these essential communications while your account remains active unless you close your account.
Marketing and promotional communications. Where permitted by applicable law, we may send marketing and promotional communications through one or more channels, including email, in-app notifications, push notifications, and SMS/text messages (as available in your region), subject to your preferences and any consent requirements that apply.
If SMS marketing is offered for your account or region, we will obtain your consent through the in-app consent mechanism (for example, a checkbox) before sending promotional SMS, where required by applicable law.
You may opt out of marketing communications at any time using the channel-specific method provided in the message (for example, an “Unsubscribe” link in email, in-app controls where available, or SMS instructions where supported) or by contacting us at help@chatup.plus. Opting out of marketing communications does not affect essential service-related communications.
Advertising identifiers and personalization. As described in Section 2.3, we may use identifiers such as GAID (where available) for analytics, personalization, and to deliver and measure more relevant advertising. Where required by law, we will obtain consent or rely on another lawful basis before using such identifiers for advertising or tracking, consistent with your device settings and applicable platform requirements.
Opt-out records. We may retain a minimal record of your marketing opt-out preference (for example, a suppression-list entry) as necessary to honor your request and avoid sending further marketing messages.
5. How We Share Your Information
We share your information in the following situations:
5.1 Sharing Within ChatUp
• Public profile information is visible to all users.
• Your online/active status may be shown to others.
Please do not upload information you do not wish to be public.
5.2 Service Providers & Partners
We work with third-party partners that help operate our services, including analytics providers, cloud hosting, and moderation tools. Depending on your region and settings, we may also work with advertising and measurement partners to deliver and measure ads. These partners may process information as described in this Privacy Policy and their own policies. These partners only process your data as instructed by us and must follow strict confidentiality obligations.
5.3 Measurement & Analytics Partners
We may share anonymized or aggregated information for:
• usage analytics
• industry research
• product development
5.4 Legal & Safety Reasons
We may disclose information where required by:
• applicable law
• law enforcement request
• court order
• to protect the rights, safety, and security of ChatUp and its users
5.5 Business Transfers
If ChatUp is involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred to the new entity under the same or updated privacy terms.
We do not sell your personal information as defined by applicable U.S. state privacy laws. Depending on your jurisdiction, certain targeted advertising or analytics activities may be treated as “sharing” or “targeted advertising” under local law; where required, we will provide applicable choices and disclosures.
6. Your Rights & Controls
6.1 Access and Update
You may view and edit your account information at any time within the app’s profile settings.
6.2 Account Deletion
You may request deletion through the in-app settings or by contacting us. If we need to verify your identity before processing a deletion request, we will do so within a reasonable timeframe and in accordance with applicable law.
We will process verified deletion requests within a reasonable period, subject to legal retention requirements.
Even after deletion:
• some information may remain visible if previously shared with others
• we may retain data as required for legal, security, or fraud-prevention purposes
• de-identified data may be retained for analytics
6.3 Managing Permissions
You may manage device permissions (camera, microphone, photos, location, notifications) in your device settings. Disabling certain permissions may limit app functionality.
6.4 Marketing preferences
You may opt out of marketing communications as described in Section 4. Depending on your location, you may have additional rights regarding personal information. To exercise those rights, contact us using Section 8.
7. Security
We implement administrative, technical, and physical safeguards designed to protect your information from unauthorized access. However, no system is completely secure. If a data breach occurs, we will notify you as required by applicable law.
When sharing information with third parties, we ensure that appropriate security and confidentiality measures are in place.
8. Contact Us
If you have any questions about this Privacy Policy or your personal information, you may contact us at: help@chatup.plus.
For privacy requests, please include enough information for us to verify your identity and understand your request.