Chatbot AI - Privacy Policy

Overview

This Privacy Policy describes how "Chatbot AI" treats information that it collects and receives related to your use of "Chatbot AI" products, services, and websites. Our primary goal in collecting information is to provide and improve our products and services.

Children's Personal Information

All "Chatbot AI" products, services and websites are not intended for children under the age of 17, so children under the age of 17 should not use them at any time.

"Chatbot AI" does not knowingly collect any information from children under the age of 17. In the event that "Chatbot AI" discovers that it has received personal information from a child under the age of 17, "Chatbot AI" will promptly delete such personal information in a secure manner.

Information "Chatbot AI" Collects and Uses

"Chatbot AI" collects information when you use and access "Chatbot AI" products, services and website. We categorize the information we collect into three categories (collectively referred to as "Customer Information"):

Personal Information, App Data and Share Data.

"Personal Information" is information about you that is personally identifiable, including your full name, business or residential address, email address, land-line or existing mobile phone number, or billing information.

"App Data" is information about the nature of your usage of "Chatbot AI" website and products and services and non-personal information. App Data can include: IP addresses, domain servers, referring/exit pages, operating system information, unique device identifiers, such as UDID and/or Ethernet MAC address, date/time stamp, clickstream data and information about actions taken by you through interaction with "Chatbot AI" products and/or advertising displayed within "Chatbot AI" products, messages sent and received using Pinger services, information about those messages (date, duration, recipients, size, attachments), type of device, location information, age, gender, type of web browser, one or more cookies that identify your browser, and telecommunications carrier information.

"Share Data" is data and information you provide for use with "Chatbot AI" products or services, such as text, audio, and photos you make available through the Apps or contacts you add or import for use with "Chatbot AI" products, and which may be made available to third parties by your actions when using "Chatbot AI" products or services.

Information Sharing and Disclosure

"Chatbot AI" uses Customer Information to enhance your use of the "Chatbot AI" services by processing such information for various purposes, including improving and providing "Chatbot AI" products and services, product notifications, delivering advertisements and related links, for sending, sharing and storing your Share Data as you direct through use of "Chatbot AI" products and services, and other purposes relating to offering you "Chatbot AI" products and services.

If you provide your phone number as part of a request for information about "Chatbot AI" products or services or in setting up an account, we may use that phone number and share that phone number with third parties to contact you about "Chatbot AI" products and services and to provide advertisements to you about "Chatbot AI" Products and services.

"Chatbot AI" does not rent, sell, or share any Customer Information except as provided above and unless: you initiate the sharing through the "Chatbot AI" products, services or website; you have provided your express consent; and in the following circumstances:

(i) "Chatbot AI" may engage a trusted third party to perform limited functions on our behalf, such as fulfilling newsletter subscriptions, sending requested postal mail and e-mail, SMS, MMS, and voice communications, analyzing and processing data (such as billing information), and providing customer service. We require that these parties agree to use such information in a confidential manner. These third parties may have access to Personal Information needed to perform their functions, but we do not permit them to use it for other purposes.

(ii) "Chatbot AI" may share App Data and certain aggregated, non-personal information with third parties, but such information does not include your name, email address or any other Personal Information.

(iii) "Chatbot AI" may share Customer Information to respond to legal requirements, when legally required to do so, or at the request of governmental authorities.

(iv) "Chatbot AI" may share Customer Information to verify or enforce compliance with user agreements and applicable laws, to protect against fraud, to detect and prevent security or technical issues, to protect against misuse or unauthorized use of the Pinger products, services, computing systems, or website, or to protect against imminent harm to the rights, property or safety of Pinger, its subscribers or the public.

(v) "Chatbot AI" may share Customer Information with a successor entity or in connection with a corporate merger, consolidation, sale of assets or other corporate reorganization provided that use of Customer Information is in compliance with this Privacy Policy.

(vi) "Chatbot AI" may share your Customer Information with a third party if you have consented to receive information from that third party through "Chatbot AI" products or services. Such third parties will handle, store, retain and access such user information in accordance with the terms and conditions of their agreements with you, if any, as well as their own privacy policies and as authorized and agreed upon by you as part of agreements for use of our products and services. It is your responsibility to carefully review such agreements and privacy policies. You acknowledge that "Chatbot AI" shall have no liability to you for sharing of such information to such third parties as authorized by you and Pinger disclaims any and all liability relating thereto. If "Chatbot AI" desires to use Personal Information for any purposes other than those described in this Privacy Policy, we will offer you the opportunity to opt out of such use for those other purposes.

Cookies and Tracking

When you visit "Chatbot AI" or use "Chatbot AI" applications, we may send cookies to your computer that uniquely identify your browser or use tracking pixels, agents or other visitor identification technology (collectively, "Tags") that collect App Data. We may also include Tags in promotional materials in order to determine whether messages have been opened and acted upon.

We use and share App Data as provided above.

Most browsers allow you to disable cookies or set your browser to alert you when cookies are being sent to your computer. If you disable cookies, you may not be able to utilize certain "Chatbot AI" products and services.

We use analytics tools provided by Google, Facebook, Flurry, adjust, braze and Crashlytics ("Analytics Tools") which also use Tags to collect and analyze information about your use of our desktop and mobile applications. We use Analytics Tools to collect App Data, which we use as provided above. That information is also used by the Analytics Tools providers according to their privacy policies.

You can find more details about how Google uses data it collects here: http://www.google.com/policies/privacy/partners/. Some applications may use Google Contacts API to allow access to your contacts using https://www.googleapis.com/auth/contacts. That information is stored on your device and not uploaded to our servers, and is used solely to allow you to communicate with contacts using the features of those applications. For more, see https://console.cloud.google.com and https://console.cloud.google.com/tos?id=universal. To learn how Flurry collects, uses, and stores such information, see the Flurry privacy policy at https://policies.yahoo.com/us/en/yahoo/privacy/index.htm. You may choose to opt out of the Flurry services via the Flurry Opt-Out Page, available at https://dev.flurry.com/secure/optOut.do. To learn more about data collection with Facebook Analytics, see https://developers.facebook.com/docs/analytics/overview. To learn more about how braze uses data it collects, see https://www.braze.com/terms/. Crashlytics privacy policy can be found at http://try.crashlytics.com/terms/privacy-policy.pdf.

Privacy Notice

SOME USEFUL DATA PRIVACY FACTS FROM YOUR FRIENDS AT "Chatbot AI"

We’ve provided this Privacy Notice to help you understand how "Chatbot AI" , Inc. (“"Chatbot AI",” “we,” “us,” or “our”) collects and uses personal information and, for California residents, to inform them of the categories of personal information we collect and the purposes for which the categories of personal information will be used, as required under the California Consumer Privacy Act of 2018 (“CCPA”).

The technologies we use process data for our products and services are complicated, but this Privacy Notice is meant to provide you with an easy-to-understand overview of the categories of personal information we collect, why we collect them, and how we use them. While this Privacy Notice provides a general overview, for a complete understanding about what personal information we gather and how we use it, please review our Privacy Policy and Terms of Service. Also, please review our “Notice of Financial Incentive” included below.

What does "Chatbot AI" do?

"Chatbot AI" offers five software applications for iOS and Android mobile devices (and limited versions of those applications for internet-connected desktop computers), that enable end users to send SMS and MMS communications as well as to place or receive calls. "Chatbot AI" licenses its applications to U.S.-based end users for use in the U.S. "Chatbot AI" Canadian subsidiary, Dinopilot, offers the some of same applications and functionality in limited markets outside of the U.S. If you’re an end user licensed by Dinopilot, references to “Chatbot AI” “we,” “us,” or “our” in this Privacy Notice mean Dinopilot.

What are other uses of personal information?

As noted above, we use personal information to provide our services and, for "Chatbot AI" Apps, to serve ads. In addition, we may use or disclose the personal information we collect for one or more of the following business purposes:

To fulfill or meet the reason for which the information is provided. For example, if you contact our customer support, we may use your email address to communicate with you about your support issue:

To provide you with information, products or services that you request from us.

To provide you with alerts and other notices concerning our products or services.

To carry out our obligations and enforce our rights under the Apps’ Terms of Service.

For testing, research, analysis and product development to improve our Apps and Site.

To protect the rights, property or safety of us, our subscribers or others and to respond to legal requests.

As described to you when collecting your personal information or as otherwise set forth in the CCPA.

For the other purposes set forth in our Privacy Policy.

Where is the data held?

"Chatbot AI" utilizes data centers in the United States, where all of our necessary systems are located. Some of our support programs leverage affiliated companies in the European Union (EU) to provide customer support, and those European-based customer support teams may have remote access to account information, but they do not store that information. Transfers of personal data to and among our affiliates are subject to terms of intercompany agreements governing the transfer of data to the United States and protection of that data under applicable law. Also, we require that you acknowledge and agree to allow us to transfer data to the United States, so if you’re not willing to provide that consent, you shouldn’t use our products and services.

What safeguards does Pinger utilize to protect data?

We take appropriate technical and organizational measures for our systems to comply with data privacy to ensure a level of data protection appropriate to the risk resulting from the processing of personal data, taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing, as well as the severity and likelihood of realization of risks for the rights and freedoms of folks who’ve provided the data.

Is "Chatbot AI" a "controller" or a "processor"?

Lots of companies are making distinctions about who is a “controller,” and who is “processor,” when it comes to using personal data. That’s because the EU General Data Protection Regulation (“GDPR”) distinguishes a “controller,” (the party primarily responsible for protecting “personal data”) from a “processor” (which is essentially a subcontractor that has secondary, but important responsibilities to protect “personal data”). In the context of providing services to you, Pinger would be considered a “controller” if GDPR were to apply. However, currently you are not allowed to use our applications in the EU.

What are my rights as a California resident?

The CCPA provides California residents with specific rights regarding their personal information, as described below.

Opt Out of the Sale of Personal Information

For our "Chatbot AI", as noted above you can opt out of the sale of personal information by purchasing a “Remove Ads” subscription, subject to the conditions noted above. Please note that it may take a few days for Advertising Companies to completely stop using your personal information after you purchase the “Remove Ads’ subscription. For more information about “Remove Ads,” please click on this link: Do Not Sell My Personal Information.

Access to Specific Information and Data Portability Rights

You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Note that you may only make a verifiable consumer request for access or data portability twice within a 12-month period. Once we receive and confirm your verifiable consumer request, we will disclose to you:

The categories of personal information we collected about you.

The categories of sources for the personal information we collected about you.

Our business or commercial purpose for collecting or selling that personal information.

The specific pieces of personal information we collected about you (also called a data portability request).

If we sold or disclosed your personal information for a business purpose:

The categories of personal information that we’ve sold about you and the categories of third parties to whom the personal information was sold.

The categories of personal information that we disclosed for a business purpose.

What do I do if I have concerns about use of my data?

If you have concerns about use of your data, contact us at sola.company.help@gmail.com. Please review our Privacy Policy for specific details about what is required of you when you contact us. And please remember that the choice to use our products is entirely yours: if you’re not comfortable with letting us use personal information as described in this Privacy Notice, in our Privacy Policy, and in our Terms of Service, then please don’t download our Apps.