Not Getting Chase Account Alerts? How to Fix Notification Problems 

Are you not getting Chase account alerts on your phone or email? Missing notifications can make it harder to track payments, check account activity, and stay informed about your credit card or bank account.

The first step is to make sure the alerts you need are enabled.

Follow these steps:

1. Visit the Chase website.

2. Sign in to your account.

3. Open Profile & settings.

4. Select Alerts.

5. Choose Choose alerts or the available alert management option.

6. Select your account and enable the alerts you want.

7. Save your changes.

You may need to enable alerts separately for each account.

If your Chase account has an old email address or phone number, notifications may go to the wrong place.

To check your details:

1. Sign in to your Chase account.

2. Open Profile & settings.

3. Select Alerts, then Alerts delivery.

4. Review your registered email address and phone number.

5. Edit any outdated information and save the changes.

Make sure your contact details are correct before testing your alerts again.

If Chase alerts are enabled but do not appear on your phone, check your device settings.

On an iPhone:

• Open Settings.

• Select Notifications.

• Find the Chase app.

• Allow notifications if they are disabled.

On an Android phone:

• Open Settings.

• Select Apps and find the Chase app.

• Open Notifications.

• Allow notifications and check the available notification categories.

The exact menu names may vary depending on your phone. If push notifications are unavailable or still do not work, check whether Chase offers another delivery method for your selected alert.

An outdated app may cause some features to behave unexpectedly.

To check for updates:

1. Open the Google Play Store or Apple App Store.

2. Search for the Chase Mobile app.

3. Install any available update.

4. Close and reopen the app.

5. Sign in and check your alert settings again.

You can also restart your phone to resolve temporary software issues.

If you are missing Chase email alerts, check your spam or junk folder. Your email provider may have filtered a message by mistake.

For text alerts, check your blocked messages, spam filter, or any settings that silence unknown senders.

Also, make sure your phone can receive regular text messages and that you have a working mobile connection.

Not every Chase notification arrives immediately. Some alerts may be processed at the end of a business day, while others may be sent after a particular transaction. Service interruptions and connection problems can also delay delivery.

If you have checked your settings and still have not received an alert:

• Wait a little while and check again.

• Confirm that the alert is enabled for the correct account.

• Review your account directly rather than waiting for a notification.

• Check official Chase communications for service updates.

If none of these steps works, contact Chase through its official website or mobile app.

Explain which alerts you are missing, such as payment notifications, transaction alerts, email messages, or push notifications.

You can start here

If you suspect unauthorized account activity, contact Chase immediately using a verified contact method. Do not share your password or one-time verification codes with anyone who contacts you unexpectedly.

Chase lets eligible customers choose the alerts they want and how to receive them, including by email, text message, or push notification. Available options depend on the account and alert type. 

You may be able to receive alerts about:

• Payments due or payments posted

• Account transactions

• Certain balance changes

• Unusual account activity

• Other available account updates

Choose the alerts that matter most to you and review your delivery preferences regularly.