Effective Date: October 9, 2025
Welcome to ChartX (“we”, “our”, “us”). This Privacy Policy explains how we collect, use, and protect information when you use the ChartX mobile application and its related services (collectively, the “App”).
By using ChartX, you agree to the practices described in this policy.
We only collect information necessary to provide you with personalized AI-driven technical analysis, portfolio tracking, and trading insights.
Account Information (optional): such as your email, username, or password if you register or sign in.
Portfolio Data: the assets, tickers, or crypto pairs you manually add to monitor performance.
AI Chat Inputs: messages or questions you send to the in-app AI assistant, processed temporarily to generate contextual responses.
Device Information: model, operating system version, device language, and region.
Usage Analytics: data on how you interact with the app’s features (e.g., analysis tools, courses, portfolio section).
Diagnostic Data: logs and crash reports to improve app performance and reliability.
We do not collect or store sensitive personal identifiers such as government IDs, banking credentials, or contact lists.
ChartX processes collected data to deliver an optimized, secure, and insightful trading experience:
To provide AI-powered technical analysis in seconds.
To display real-time market data and personalized trading insights.
To improve app performance and feature relevance.
To offer educational content and progress tracking within trading courses.
To respond to customer support or feature inquiries.
We never sell or share your data with advertisers or unrelated third parties.
We take your privacy seriously.
All data is encrypted both in transit and at rest.
Chat inputs and analysis requests are processed anonymously and temporarily — they are not linked to your identity.
Account-related information (if applicable) is securely stored using industry-standard hashing and encryption methods.
Access to all internal systems is strictly limited to authorized personnel.
ChartX complies with major international privacy frameworks including GDPR, CCPA, and ISO/IEC 27001 principles.
To ensure reliable analysis and real-time information, ChartX may use verified third-party services such as:
Market data APIs (e.g., CoinGecko, MarketStack, Alpha Vantage)
Analytics providers (e.g., Firebase, Appsflyer)
Each of these services maintains its own privacy standards in compliance with global regulations. We carefully review all partners for data safety before integration.
Portfolio and user data are retained locally on your device unless you enable cloud synchronization.
Temporary chat and analysis data are automatically deleted after processing.
You may permanently delete your account and all related data anytime via the in-app “Privacy Settings” section or by emailing us.
You have full control over your data. Depending on your country or region, you may:
Request access to the personal data we hold about you.
Request correction or deletion of your data.
Withdraw your consent for data processing.
To exercise these rights, please contact privacy@chartxapp.com.
ChartX is designed for users aged 16 and above.
We do not knowingly collect or store data from children. If you believe a child has used ChartX and shared personal information, contact us immediately for removal.
We may occasionally update this Privacy Policy to reflect feature improvements or new legal requirements.
All changes will take effect upon publication with the updated “Effective Date” listed above.
If you have any questions, feedback, or concerns regarding privacy, feel free to contact our Data Protection Team:
📧 privacy@chartxapp.com