Article 1 (Purpose)
These Terms of Service (hereinafter referred to as "Terms") define the rights, obligations, and responsibilities of ChartIQ (hereinafter referred to as the "Company") and its members, as well as other necessary matters regarding the use of the services provided by the Company.
Article 2 (Definitions)
The key terms used in these Terms are defined as follows:
"Service" refers to all services provided by the Company that Users can access, regardless of the device used (PC, TV, mobile devices, etc.).
"User" refers to individuals or entities using the services provided by the Company, including "Individual Members," "Corporate Members," and "Non-Members."
"Individual Member" refers to a person who has registered as a member by providing personal information and is continuously provided with information from the Company while being able to use the Company's services.
"Corporate Member" refers to an entity that has registered as a member by providing corporate and personal information and is continuously provided with information from the Company while being able to use the Company's services.
"Non-Member" refers to a person who uses the Company's services without registering as a member.
"ID" refers to a combination of letters or letters and numbers chosen by the member and approved by the Company to identify the member and use the services.
"Password" refers to a combination of letters (including special characters) and numbers set by the member to confirm their identity and protect their confidentiality.
"Paid Service" refers to various services provided by the Company for a fee.
"Payment" refers to the act of selecting a payment method and entering financial information to use the Company's paid services.
"Google Play and App Store" refer to online payment platforms used for purchasing paid services provided by the Company. The value of one unit of Google Play and App Store currency is equivalent to 1 KRW, and transactions, payments, and refunds are processed based on the member's ID.
Article 3 (Supplementary Provisions)
Matters not specified in these Terms shall be governed by applicable laws, the Company's individual service terms, operating policies, and rules (hereinafter referred to as "Detailed Guidelines"). In case of conflicts between these Terms and the Detailed Guidelines, the latter shall prevail.
Article 4 (Effectiveness and Modification of Terms)
These Terms are posted on the Company's website to be publicly available. The Company may amend these Terms to the extent permitted by laws such as the "Consumer Protection Act in Electronic Commerce," "Act on Regulation of Terms and Conditions," "Electronic Documents and Transactions Basic Act," "Electronic Financial Transactions Act," "Information and Communications Network Act," and the "Consumer Protection Act."
If the Terms are modified, the Company will announce the changes and the effective date at least seven (7) days before enforcement (thirty (30) days in cases where modifications disadvantage Users or involve significant changes) via:
Notices on the Company's website.
Electronic notifications such as emails, SMS, in-app messages, or alerts.
If a User does not express disagreement within seven (7) days (or thirty (30) days for significant changes) after being notified of the modified Terms, the User is deemed to have agreed to the changes.
Article 5 (User Notifications)
The Company may notify Users via email, SMS, electronic messages, or push notifications.
For general notifications to all Users, the Company may post announcements on its website for at least seven (7) days instead of sending individual notices. However, for matters significantly affecting individual transactions, the Company will provide individual notifications.
If a User cannot be contacted due to an incorrect or unregistered email or phone number, the Company will consider a website announcement as an individual notification.
Article 6 (Formation of Service Agreement)
A service agreement is formed in the following cases:
When a User agrees to these Terms and applies for membership, and the Company approves the application.
When a User purchases a paid service without registering as a member.
When a User utilizes free services requiring additional features such as data storage without registering as a member.
Article 7 (Approval of Membership Registration)
The Company generally approves service agreements upon request. However, the Company may:
Require identity verification via specialized agencies.
Withhold approval if technical, operational, or capacity issues exist.
Deny or defer approval and notify the applicant unless external circumstances prevent such notification.
The timing of agreement formation depends on the service type:
For membership registrations, it occurs when the Company confirms registration.
For paid services, it occurs when the payment is completed.
Article 8 (Modification of Member Information)
Members may access and modify their personal information at any time via the personal information management page. However, certain details like ID and real name may not be modified.
If changes occur in a member's registration details, they must be updated online or reported to the Company via email or other means. The User is responsible for any consequences arising from failure to update their information.
Article 9 (Management and Protection of Member Information)
Members are responsible for managing their ID and password and must not allow third parties to use them.
If a member's ID is deemed inappropriate (e.g., privacy risks, social norms violations, or misleading names), the Company may restrict its use.
If a member discovers unauthorized use of their ID or password, they must notify the Company immediately and follow its guidance. Failure to notify or comply may result in liability for any resulting damages.
Article 10 (Company’s Responsibilities)
The Company shall endeavor to provide stable and continuous services. However, in cases requiring urgent maintenance, infrastructure updates, system failures, or force majeure events, service provision may be temporarily suspended. If such suspensions occur, the Company will notify Users as soon as possible.
The Company shall provide easy access to its terms, privacy policy, and other essential details on its website.
Article 11 (Privacy Protection)
The Company values User privacy and complies with relevant laws, including the Information and Communications Network Act and the Personal Information Protection Act. The Company's Privacy Policy details how User data is handled and protected.
Article 12 (User Responsibilities)
Users must provide accurate information when registering and promptly update any changes. Users are responsible for managing their IDs and passwords and must not share them with others. Users must not:
Impersonate Company officials.
Use obscene, misleading, or infringing names.
Transfer, sell, or provide their service rights to others.
Article 13 (Service Provision)
The Company provides its services 24/7, except for maintenance or unavoidable circumstances. Services include trade journals, chart quizzes, real-time alerts, and AI analysis.
Article 14 (Limitations and Restrictions on Services)
The Company may limit or suspend services under force majeure, legal obligations, or operational difficulties. Free services may be restricted, suspended, or converted into paid services.
Article 15 (Termination of Agreement and Withdrawal)
Users may terminate their membership at any time via the withdrawal request function on the website.
The Company may terminate agreements in cases of fraudulent activities, policy violations, or repeated infractions.
Article 16 (Limitation of Liability)
The Company is not responsible for service disruptions caused by force majeure, User negligence, or external factors. The Company does not guarantee specific investment outcomes based on service usage.
Article 17 (Jurisdiction and Governing Law)
Any disputes shall be governed by the laws of the Republic of Korea and resolved in the courts of the Company's registered location.
Supplementary Provisions
These Terms shall take effect from February 19, 2025.