Hello, this is ChartIQ.
Thank you for using our service.
To ensure a smooth experience, we provide the following information.
Payment Issues
Q: The payment was not completed in the app. What should I do?
A: Please check your internet connection and try again. If the issue persists, contact us at pakjaeho4187@gmail.com.
Login Issues
Q: I am unable to log in.
A: Please try logging in using your Google or Kakao account. If the problem persists, update the app to the latest version and try again.
Pattern Analysis Service Guide
Q: How does the pattern analysis service work?
A: The service analyzes your strengths based on the results of your trade journal and chart quizzes. It continuously monitors the stocks you have set alerts for and notifies you when a market condition matching your strengths is detected.
What stocks are used for the chart quizzes?
Q: What stock charts are used for the quizzes?
A: The chart quizzes are based on past data from major assets such as Nasdaq, BTC, and QQQ. The quizzes are designed to include an equal distribution of upward, downward, and sideways market trends.
How can I reset my accumulated chart quiz data?
Q: How do I reset my chart quiz history?
A: You can request a reset by sending feedback through the More page in the app. However, resetting the chart quiz will reset the AI accuracy rate to 0%, so we do not recommend it.
How should I take a screenshot of my trade journal?
Q: What is the correct way to take a screenshot of my trade journal?
A: On the trade journal entry screen, click the ⓘ button next to the chart to access the manual. The manual provides detailed instructions on how to take a proper screenshot.
How is the AI accuracy rate calculated?
Q: How is the AI accuracy rate determined?
A: The AI accuracy rate is calculated based on the consistency between chart quiz results and trade journal data. The exact formula is confidential, and we appreciate your understanding.
Email Inquiry
Customer Support Email: pakjaeho4187@gmail.com
Operating Hours: 24/7
In-App Inquiry
You can send inquiries directly through the "Send Feedback" option on the More page in the app.