Effective Date: August 12, 2025
Applicable Law: Australia
Customer Service Email: 1449chaduassistant@outlook.com
1. Introduction
This Privacy Policy explains how Chadu ("we," "us," or "our") collects, uses, stores, and protects your personal information when you use our mobile application ("App"). By using the App, you consent to the practices described in this policy, which is incorporated into our User Agreement. We are committed to complying with Australian privacy laws, including the Privacy Act 1988 (Cth).
2. Information We Collect
2.1 Personal Information
We may collect personal information that identifies you, such as:
Contact details (e.g., email address if you create an account or contact customer service).
Account credentials (e.g., username and password for account registration).
Profile information you choose to provide (e.g., display name or profile photo).
2.2 Usage Data
We automatically collect information about your interaction with the App, including:
Device information (e.g., device model, operating system, unique device identifiers).
Usage metrics (e.g., features used, editing actions taken, time spent on the App).
Technical data (e.g., IP address, network type, App version).
2.3 User Content and Image Data
When you use the App, you may upload or create content such as photos, text, or edited projects ("User Content"). It is important to note that we do not collect any of the images you upload to the App. All image data, including your original photos and edited projects, is stored locally on your device. We do not transfer, upload, or store your image data on our servers or any external storage systems without your explicit and voluntary action (such as when you choose to share content via social media platforms, in which case only the shared content is transmitted as per your instruction). We do not use or access your locally stored image data for any purposes beyond enabling the App's core editing functionality on your device.
3. How We Use Your Information
We use your information for the following purposes:
To provide and maintain the App’s functionality, including storing projects locally on your device, enabling edits, and facilitating social sharing at your discretion.
To improve the App’s features, performance, and user experience (e.g., analyzing usage trends to optimize tools like stickers and templates, based on aggregated and anonymized usage data).
To communicate with you, such as responding to support inquiries sent to 1449chaduassistant@outlook.com or notifying you of updates to this policy.
To ensure security and prevent misuse of the App (e.g., detecting unauthorized access or enforcing our User Agreement).
To comply with legal obligations under Australian law.
4. Sharing of Information
We do not sell your personal information to third parties. We may share your information in the following circumstances:
With service providers who assist us in operating the App (e.g., analytics providers for aggregated usage data), who are contractually obligated to protect your information and use it only for authorized purposes.
When required by law, such as responding to a valid court order, subpoena, or legal request under Australian regulations.
To protect our rights, property, or safety, or the rights, property, or safety of other users or the public, as permitted by law.
With your explicit consent (e.g., when you choose to share User Content via third - party social platforms, in which case only the specific shared content is transmitted).
5. Data Storage and Security
5.1 Storage
Your personal information and usage data may be stored on secure servers, including cloud storage providers compliant with Australian data protection standards. As emphasized, all your image data and User Content related to photos remain stored locally on your device. We retain your personal and usage data for as long as necessary to provide the App’s services, or as required by law. For your locally stored User Content and projects, we recommend regularly backing up your data on your device, as we do not have access to or control over your local storage.
5.2 Security
We implement technical and organizational measures to protect your information from unauthorized access, loss, or misuse, such as encryption, secure authentication protocols, and regular security audits for the data we do store. For your locally stored image data, we recommend following best practices for device security (e.g., using passcodes, enabling device encryption) to protect your information. However, no method of data transmission or storage is entirely secure, and we cannot guarantee absolute security.
6. Your Rights
Under Australian privacy law, you have certain rights regarding your personal information, including:
The right to access the personal information we hold about you.
The right to request correction of inaccurate personal information.
The right to request deletion of your personal information, where we no longer need it for the purposes for which it was collected, or if you withdraw consent (subject to legal exceptions).
The right to withdraw consent to certain data processing activities (e.g., marketing communications, though this may limit access to some App features).
To exercise these rights, contact us at 1449chaduassistant@outlook.com. We will respond to your request within a reasonable timeframe as required by law. Since your image data is stored locally, you have full control over managing and deleting such data through your device’s settings.
7. Third - Party Links and Services
The App may include links to third - party platforms (e.g., social media sites) or integrate with third - party services for sharing. This Privacy Policy does not apply to third - party websites or services, and we are not responsible for their privacy practices. We recommend reviewing the privacy policies of any third parties you interact with, especially when sharing content.
8. Children’s Privacy
The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly. Parents or guardians who believe their child has provided information to us may contact us at 1449chaduassistant@outlook.com. Since image data is stored locally, parents or guardians can manage and monitor such data through the child’s device settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. When we make material changes, we will notify you via the App, email (if we have your contact details), or by posting the updated policy with a new effective date. Your continued use of the App after the update constitutes acceptance of the revised policy.
10. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
1449chaduassistant@outlook.com
By using Chadu, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your information as described herein.