Introduction
At Chadash Laundry Services ("Chadash," "we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use our laundry services application ("App"), which helps you manage laundry orders, schedule pickups and deliveries, track order status, and make payments.
1. Information We Collect
a. Personal Information
Identity Data: Name, email address, phone number, and contact preferences.
Location Data: Delivery and pickup addresses to facilitate our services.
Service Preferences: Wash types, detergent choices, fabric care instructions, and special handling requests.
Order History: Details of past laundry orders including items, services selected, and feedback provided.
b. Usage Data
We automatically collect details of your interactions with the Application, including app usage patterns, order frequency, pickup and delivery times.
c. Location Data
With your permission, we collect real-time location data to provide accurate pickup and delivery services, and optimize routing for timely service.
2. How We Use Your Information
Process and fulfill your laundry orders according to your preferences.
Coordinate pickup and delivery services at your specified locations.
Process payments securely through our payment partners.
Send order confirmations, status updates, and delivery notifications.
Provide customer support and respond to your inquiries.
Improve our services and enhance user experience.
Send promotional offers and special discounts (with your consent).
Maintain order history for your convenience and service quality.
3. Sharing Your Information
We may share your information with:
Service Providers: Delivery personnel and third-party logistics partners.
Payment Processors: Secure payment gateway providers to process transactions.
Analytics Partners: To help us understand usage patterns and improve our services.
Legal Authorities: When required by law or to protect our legal rights.
We do not sell your personal information to third parties.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
5. Data Retention
We retain your personal information for as long as necessary to provide our services. Order history and transaction records are kept for legal compliance. You may request deletion of your data at any time, subject to legal obligations.
6. Your Rights
Access and review your personal information.
Update or correct inaccurate information.
Request deletion of your account and personal data.
Opt-out of promotional communications.
Withdraw consent for location tracking.
7. Account Deletion
Users can delete their account and associated data at any time via Profile Settings. All personal data will be permanently removed within 30 days, except where retention is required for legal or accounting purposes.
8. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy in the App and updating the Last Updated date.
10. Contact Us
Chadash Laundry Services
Email: chadashlaundryapp@gmail.com
Tel: +256755168391 or +256756806803