Welcome to Chably ("Chably," "Company," "we," "our," or "us"). Chably is a social networking and communication platform that enables users to connect, communicate, share content, participate in communities, and interact with other users worldwide.
We recognize the importance of privacy and are committed to protecting the personal information entrusted to us. This Privacy Policy ("Policy") explains how we collect, use, disclose, store, transfer, and protect information when you use the Chably mobile application, website, and related services (collectively, the "Services").
Please read this Policy carefully. By creating an account, accessing, or using the Services, you acknowledge that you have read and understood this Policy.
This Policy is designed to comply with applicable privacy and data protection laws, including but not limited to:
General Data Protection Regulation (GDPR)
UK GDPR
California Consumer Privacy Act (CCPA)
California Privacy Rights Act (CPRA)
Children's Online Privacy Protection Act (COPPA)
Personal Information Protection and Electronic Documents Act (PIPEDA)
Lei Geral de Proteção de Dados (LGPD)
Apple App Store Review Guidelines
Google Play Developer Program Policies
This Policy applies to all users who access or use Chably, including:
Registered users
Visitors
Community participants
Content creators
Subscribers
Individuals who communicate with us
This Policy applies to information collected through:
Mobile applications
Websites
Customer support channels
Marketing communications
Community features
Third-party integrations approved by Chably
This Policy does not apply to:
Third-party websites not operated by Chably
Third-party applications linked from our Services
Independent services operated by advertisers or business partners
For purposes of this Policy:
Personal Information means information that identifies, relates to, describes, or can reasonably be linked to an individual.
Sensitive Personal Information means information receiving enhanced legal protection, including precise geolocation information, biometric data, government identifiers, and similar categories defined by applicable law.
User Content means content submitted, posted, uploaded, transmitted, or displayed through Chably.
Processing means any operation performed on personal information, including collection, storage, use, disclosure, deletion, or transfer.
Account means a registered Chably user profile.
We may collect the following categories of information.
When you create an account, we may collect:
Username
Display name
Email address
Phone number
Password
Date of birth
Profile photograph
Biography information
We collect content that you choose to upload, including:
Text posts
Images
Videos
Audio recordings
Comments
Reactions
Stories
Community posts
When you use Chably, we may automatically collect:
Device model
Operating system
Device language
Device identifiers
App version
Network information
IP address
Login dates and times
Browser information
Access logs
Crash reports
Error diagnostics
Features used
User interactions
Content engagement
Session duration
Search activity
Subject to your device permissions, we may collect:
Approximate location
Country
Region
Time zone
Precise location (where permitted)
We may receive information from:
If you choose to sign in through:
Apple Sign In
Google Sign In
Other supported authentication providers
we may receive profile information associated with those accounts.
We may receive information from:
Analytics providers
Fraud prevention providers
Security providers
Marketing partners
We use collected information to:
Create and maintain accounts
Authenticate users
Enable social interactions
Deliver messaging services
Facilitate content sharing
Recommend content
Suggest connections
Customize user experiences
Improve relevance
Detect fraud
Prevent abuse
Investigate violations
Protect users
Secure systems
Respond to inquiries
Provide customer support
Deliver service notifications
Send security alerts
Analyze trends
Improve features
Evaluate performance
Develop new functionality
Meet legal obligations
Enforce agreements
Protect legal rights
Respond to lawful requests
Where required by law, we rely on one or more legal bases:
We process information when you provide consent.
Examples include:
Marketing communications
Optional features
Certain location services
Processing necessary to:
Create accounts
Deliver services
Facilitate communications
Including:
Platform security
Fraud prevention
Service improvement
User safety
Compliance with:
Court orders
Regulatory requirements
Government requests
We may share information under the following circumstances.
Depending on your settings, other users may see:
Username
Profile photo
Public posts
Shared content
Community activity
We may share information with trusted vendors that assist us in:
Cloud hosting
Data storage
Customer support
Analytics
Security monitoring
Payment processing
Such providers are contractually required to protect information.
We may disclose information when necessary to:
Comply with legal obligations
Protect rights and safety
Prevent fraud
Enforce policies
Information may be transferred in connection with:
Mergers
Acquisitions
Asset sales
Reorganizations
Information you choose to share publicly may become visible to:
Other users
Community members
Search engines where applicable
Public information may be copied, shared, or redistributed by others.
You are responsible for the content you choose to make public.
We retain information only as long as reasonably necessary to:
Provide Services
Meet legal obligations
Resolve disputes
Enforce agreements
Retention periods vary depending on:
Nature of information
Legal requirements
Operational needs
When information is no longer required, it is deleted, anonymized, or securely destroyed.
You may request deletion of your account at any time.
Upon deletion:
Public profile information may be removed
Personal information may be deleted
Certain information may be retained where legally required
Backup copies may remain temporarily until scheduled deletion processes are completed.
Depending on your jurisdiction, you may have rights to:
Request a copy of personal information.
Request correction of inaccurate information.
Request deletion of personal information.
Request limitations on processing.
Object to certain processing activities.
Request transfer of information in a machine-readable format.
Withdraw consent at any time where processing is based on consent.
To exercise rights, contact us using the details provided below.
California residents may have rights to:
Know information collected
Access collected information
Request deletion
Correct inaccurate information
Limit use of sensitive information
Opt out of certain data sharing activities
We do not discriminate against individuals for exercising privacy rights.
Individuals in the EEA, UK, and similar jurisdictions may:
Access information
Correct information
Erase information
Restrict processing
Object to processing
Lodge complaints with supervisory authorities
Chably is not intended for children under the age of 13 or the minimum age required by local law.
We do not knowingly collect personal information from children who are not legally permitted to use the Services.
If we learn that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to remove the information.
Parents and guardians may contact us regarding concerns about children's information.
We maintain administrative, technical, and organizational safeguards designed to protect information.
Measures may include:
Encryption in transit
Secure authentication
Access controls
Monitoring systems
Security testing
Employee confidentiality obligations
While we strive to protect information, no security system can guarantee absolute security.
Your information may be processed and stored in countries outside your country of residence.
Where required, we implement appropriate safeguards, including:
Standard Contractual Clauses
Data Processing Agreements
Other legally recognized transfer mechanisms
We may use:
Cookies
SDKs
Pixels
Local storage technologies
These technologies help us:
Operate Services
Remember preferences
Improve performance
Analyze usage
Prevent fraud
You may manage certain technologies through device settings.
With your permission, Chably may send:
Message notifications
Friend requests
Content updates
Security alerts
Product announcements
You may disable notifications through your device settings.
We may use analytics and advertising technologies to:
Understand platform usage
Improve products
Measure campaign effectiveness
Where required by law, consent will be obtained before certain advertising-related processing occurs.
In the event of a security incident affecting personal information, we may:
Investigate the incident
Mitigate potential harm
Notify affected users where required
Notify regulators when legally required
Our Services may contain links to third-party websites or services.
We are not responsible for the privacy practices of third parties.
Users should review applicable third-party privacy policies.
For privacy-related inquiries, requests, or complaints, contact:
Chably Privacy Team
Email: 3139138850@qq.com
Chably is committed to complying with applicable platform requirements, including Apple App Store privacy requirements.
Where permissions are requested (such as camera, microphone, photos, contacts, or location), access will be requested only when necessary for specific features, and users may control such permissions through device settings.