Privacy Policy

Last Updated: June 27, 2026

Welcome to CG Maths Guide. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application.

Information We Collect

Depending on how you use the app, we may collect:

• App usage data

• Crash reports

We do not collect personal information unless you voluntarily provide it.

How We Use Your Information

The information we collect may be used to:

• Improve app performance and stability.

• Fix bugs and technical issues.

• Provide customer support.

Third-Party Services

Our app may use third-party services that may collect information in accordance with their own privacy policies. These services may include:

• Google Play Services

Data Security

We take reasonable steps to protect your information from unauthorized access, misuse, or disclosure. However, no method of electronic storage or internet transmission is completely secure.

Children's Privacy

Our app is not intended for children under the age of 13. We do not knowingly collect personal information from children.

Your Rights

You may contact us if you have questions about your data or wish to request deletion of information, where applicable.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Cancellation Policy

• Order / Service Cancellation: Customers can request to cancel an order within [e.g., 24 hours] of purchase or before the service/access has been provisioned.

• Cancellation Process: To cancel an order, please raise a request via our support channel or email us at [cgmathsguide@gmail.com] with your Order ID and registered email address.

• Non-Cancellable Services: Orders cannot be cancelled once digital goods/access have been delivered, or if the service execution has already commenced.

Refund Policy

• Eligibility for Refund: A full or partial refund may be issued under the following conditions:

  • The payment was successfully debited from the customer's bank account, but the order/service failed to generate or fulfill (Failed Transaction).

  • Duplicate payments were charged due to a technical/network error during the checkout process.

  • The delivered digital product/service is proven to be defective or not as described, subject to verification by our support team.

• Non-Refundable Scenarios: Refunds will not be granted if the request is made after [e.g., 7 days] of purchase, or if the user has violated the platform’s Terms of Service.

Refund Processing & Timelines

• Approval & Audit: Once a refund request is received, our team will review the details within [e.g., 2 working days].

• Credit Settlement: Upon approval, refunds will be initiated automatically to the original source account used at the time of transaction (Credit Card, Debit Card, Net Banking, or UPI).

• Payout Duration: The refunded amount typically reflects in the customer's account within 5 to 7 working days, depending on the issuing bank/payment gateway processing cycles.

Contact Us

If you have any questions or concerns about this Privacy Policy, you can contact us at:

Email: cgmathsguide@gmail.com