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HONESTY INTEGRITY TRANSPARENCY
FAQ
FAQ
ALL you need to know
ALL you need to know
What is the minimum amount I can withdraw?
What is the minimum amount I can withdraw?
$100
$100
When is the Unilevel paid out?
When is the Unilevel paid out?
Withdrawal requests will be processed daily as follows:
Withdrawal requests will be processed daily as follows:
Monday through Friday:
Monday through Friday:
Withdrawal requests are paid out within three (3) business days after the request. In SPECIAL circumstances, such as a global crisis, market volatility, long delays in exchange times causing drastic negative fluctuation in BTC, etc., withdrawals could take up to one (1) week to reach your BTC Wallet.
Withdrawal requests are paid out within three (3) business days after the request. In SPECIAL circumstances, such as a global crisis, market volatility, long delays in exchange times causing drastic negative fluctuation in BTC, etc., withdrawals could take up to one (1) week to reach your BTC Wallet.
Saturday and Sunday:
Saturday and Sunday:
Withdrawal requests made on weekends start processing Mondays.
Withdrawal requests made on weekends start processing Mondays.
Monday through Friday:
Monday through Friday:
(i.e. If you request a withdrawal on Saturday, it will start processing on Monday, under the normal payout schedule, it would be paid out up to by Wednesday. However, CFX does take every possible step to avoid having to delay processing withdrawals and usually payouts sooner.
(i.e. If you request a withdrawal on Saturday, it will start processing on Monday, under the normal payout schedule, it would be paid out up to by Wednesday. However, CFX does take every possible step to avoid having to delay processing withdrawals and usually payouts sooner.
Trade Earnings Are Ran:
Trade Earnings Are Ran:
Monday through Friday midnight EST
Monday through Friday midnight EST
(Could take up to several hours for Trade Earnings to display in your Trading Pool report)
(Could take up to several hours for Trade Earnings to display in your Trading Pool report)
Trade Earnings credit To Balance:
Trade Earnings credit To Balance:
Starting Saturday at 12pm EST could take several hours to credit all members.
Starting Saturday at 12pm EST could take several hours to credit all members.
Fast Start Paid Out To Balance:
Fast Start Paid Out To Balance:
Full real-time, once the BlockChain confirms the transaction
Full real-time, once the BlockChain confirms the transaction
Uni-level Commission Week:
Uni-level Commission Week:
Saturday through Friday midnight EST
Saturday through Friday midnight EST
Uni-level Credit To Balance:
Uni-level Credit To Balance:
Saturday at 12:00 pm EST
Saturday at 12:00 pm EST
Matrix Commission Run:
Matrix Commission Run:
(Two Matrix payouts per month)
(Two Matrix payouts per month)
1. 1st through the 15th at 12am EST of each month, will be paid out on 16th at 12pm EST
1. 1st through the 15th at 12am EST of each month, will be paid out on 16th at 12pm EST
2. 16th through last day of the month at 12am EST, will be paid out on the 1st day of the following month at 12 pm EST
2. 16th through last day of the month at 12am EST, will be paid out on the 1st day of the following month at 12 pm EST
Can we sign up and pay with FIAT currency?
Can we sign up and pay with FIAT currency?
No, this is BTC in and BTC out ONLY.
No, this is BTC in and BTC out ONLY.
Can I withdraw my initial package investment (of 70%)?
Can I withdraw my initial package investment (of 70%)?
Yes. You will need to cancel the contract, which will allow you to get your capital back minus 30% commission that we paid on the academy products and minus a penalty of 20% for early cancellation.
Yes. You will need to cancel the contract, which will allow you to get your capital back minus 30% commission that we paid on the academy products and minus a penalty of 20% for early cancellation.
Can I upgrade using my existing balance/commissions?
Can I upgrade using my existing balance/commissions?
No, that is illegal. You must withdraw your earnings and upgrade with BTC.
No, that is illegal. You must withdraw your earnings and upgrade with BTC.
How long does it take for my daily trade payouts to kick in?
How long does it take for my daily trade payouts to kick in?
3 Business days from the date a Trade Contract was purchased, the account will start to see Trading Pool earnings being posted to the “Trading Pool” report in the CFX back office portal.
3 Business days from the date a Trade Contract was purchased, the account will start to see Trading Pool earnings being posted to the “Trading Pool” report in the CFX back office portal.
How long after I upgrade my package before my trade earnings will reflect the increased package amount?
How long after I upgrade my package before my trade earnings will reflect the increased package amount?
3 Business days from the date the upgrade is completed, the account will start to see Trading Pool earnings that reflect the larger package amount.
3 Business days from the date the upgrade is completed, the account will start to see Trading Pool earnings that reflect the larger package amount.
How does the price of Bitcoin affect our packages as it rises and falls?
How does the price of Bitcoin affect our packages as it rises and falls?
It affects our packages due to the fact that they are being bought with BTC, which is then converted to Fiat and deposited into the trade account.
It affects our packages due to the fact that they are being bought with BTC, which is then converted to Fiat and deposited into the trade account.
If someone let's their contract expire, do they lose their spot in the Uni-Level and Matrix immediately? If not, is there a grace period? Or how does that work?
If someone let's their contract expire, do they lose their spot in the Uni-Level and Matrix immediately? If not, is there a grace period? Or how does that work?
They have 60 days to renew their package before losing their position in the Matrix. But the Uni-Level stays the same as part of that organization.
They have 60 days to renew their package before losing their position in the Matrix. But the Uni-Level stays the same as part of that organization.
When we upgrade, do we have to wait another 3 business days before we start receiving trade earnings based on the bigger package, even though a portion of that upgrade has already been put into trading with its initial 3 business day clock?
When we upgrade, do we have to wait another 3 business days before we start receiving trade earnings based on the bigger package, even though a portion of that upgrade has already been put into trading with its initial 3 business day clock?
Yes you will have another 3 business day waiting period after you upgrade before your trade earnings will reflect the larger package. CashFX pre-funded the trading account with a significant amount of capital to begin with so they wouldn't have to move deposits every day to the trade account. Then they continue to add to the trade account every few days to stay ahead of the overall funds coming in.
Yes you will have another 3 business day waiting period after you upgrade before your trade earnings will reflect the larger package. CashFX pre-funded the trading account with a significant amount of capital to begin with so they wouldn't have to move deposits every day to the trade account. Then they continue to add to the trade account every few days to stay ahead of the overall funds coming in.
When are the trade earnings reported and when are they available for withdraw?
When are the trade earnings reported and when are they available for withdraw?
Trade Earnings Are Ran:
Trade Earnings Are Ran:
Monday through Friday midnight EST
Monday through Friday midnight EST
(Could take up to several hours for Trade Earnings to display in your Trading Pool report)
(Could take up to several hours for Trade Earnings to display in your Trading Pool report)
Trade Earnings credit To Balance:
Trade Earnings credit To Balance:
Starting Saturday at 12pm EST could take several hours to credit all members.
Starting Saturday at 12pm EST could take several hours to credit all members.
Withdrawal requests will be processed daily as follows:
Withdrawal requests will be processed daily as follows:
Monday through Friday:
Monday through Friday:
Withdrawal requests are paid out within three (3) business days after the request. In SPECIAL circumstances, such as a global crisis, market volatility, long delays in exchange times causing drastic negative fluctuation in BTC, etc., withdrawals could take up to one (1) week to reach your BTC Wallet.
Withdrawal requests are paid out within three (3) business days after the request. In SPECIAL circumstances, such as a global crisis, market volatility, long delays in exchange times causing drastic negative fluctuation in BTC, etc., withdrawals could take up to one (1) week to reach your BTC Wallet.
Saturday and Sunday:
Saturday and Sunday:
Withdrawal requests made on weekends start processing Mondays.
Withdrawal requests made on weekends start processing Mondays.
Monday through Friday:
Monday through Friday:
(i.e. If you request a withdrawal on Saturday, it will start processing on Monday, under the normal payout schedule, it would be paid out up to by Wednesday. However, CFX does take every possible step to avoid having to delay processing withdrawals and usually payouts sooner.
(i.e. If you request a withdrawal on Saturday, it will start processing on Monday, under the normal payout schedule, it would be paid out up to by Wednesday. However, CFX does take every possible step to avoid having to delay processing withdrawals and usually payouts sooner.
When are payouts done?
When are payouts done?
Withdrawal requests will be processed daily as follows:
Withdrawal requests will be processed daily as follows:
Monday through Friday:
Monday through Friday:
Withdrawal requests are paid out within three (3) business days after the request. In SPECIAL circumstances, such as a global crisis, market volatility, long delays in exchange times causing drastic negative fluctuation in BTC, etc., withdrawals could take up to one (1) week to reach your BTC Wallet.
Withdrawal requests are paid out within three (3) business days after the request. In SPECIAL circumstances, such as a global crisis, market volatility, long delays in exchange times causing drastic negative fluctuation in BTC, etc., withdrawals could take up to one (1) week to reach your BTC Wallet.
Saturday and Sunday:
Saturday and Sunday:
Withdrawal requests made on weekends start processing Mondays.
Withdrawal requests made on weekends start processing Mondays.
Monday through Friday:
Monday through Friday:
(i.e. If you request a withdrawal on Saturday, it will start processing on Monday, under the normal payout schedule, it would be paid out up to by Wednesday. However, CFX does take every possible step to avoid having to delay processing withdrawals and usually payouts sooner.
(i.e. If you request a withdrawal on Saturday, it will start processing on Monday, under the normal payout schedule, it would be paid out up to by Wednesday. However, CFX does take every possible step to avoid having to delay processing withdrawals and usually payouts sooner.
Trade Earnings Are Ran:
Trade Earnings Are Ran:
Monday through Friday midnight EST
Monday through Friday midnight EST
(Could take up to several hours for Trade Earnings to display in your Trading Pool report)
(Could take up to several hours for Trade Earnings to display in your Trading Pool report)
Trade Earnings credit To Balance:
Trade Earnings credit To Balance:
Starting Saturday at 12pm EST could take several hours to credit all members.
Starting Saturday at 12pm EST could take several hours to credit all members.
Fast Start Paid Out To Balance:
Fast Start Paid Out To Balance:
Full real-time, once the BlockChain confirms the transaction
Full real-time, once the BlockChain confirms the transaction
Uni-level Commission Week:
Uni-level Commission Week:
Saturday through Friday midnight EST
Saturday through Friday midnight EST
Uni-level Credit To Balance:
Uni-level Credit To Balance:
Saturday at 12:00 pm EST
Saturday at 12:00 pm EST
Matrix Commission Run:
Matrix Commission Run:
(Two Matrix payouts per month)
(Two Matrix payouts per month)
1. 1st through the 15th at 12am EST of each month, will be paid out on 16th at 12pm EST
1. 1st through the 15th at 12am EST of each month, will be paid out on 16th at 12pm EST
2. 16th through last day of the month at 12am EST, will be paid out on the 1st day of the following month at 12 pm EST
2. 16th through last day of the month at 12am EST, will be paid out on the 1st day of the following month at 12 pm EST
When are Fast Start Bonuses paid out?
When are Fast Start Bonuses paid out?
Withdrawal requests will be processed daily as follows:
Withdrawal requests will be processed daily as follows:
Monday through Friday:
Monday through Friday:
Withdrawal requests are paid out within three (3) business days after the request. In SPECIAL circumstances, such as a global crisis, market volatility, long delays in exchange times causing drastic negative fluctuation in BTC, etc., withdrawals could take up to one (1) week to reach your BTC Wallet.
Withdrawal requests are paid out within three (3) business days after the request. In SPECIAL circumstances, such as a global crisis, market volatility, long delays in exchange times causing drastic negative fluctuation in BTC, etc., withdrawals could take up to one (1) week to reach your BTC Wallet.
Saturday and Sunday:
Saturday and Sunday:
Withdrawal requests made on weekends start processing Mondays.
Withdrawal requests made on weekends start processing Mondays.
Monday through Friday:
Monday through Friday:
(i.e. If you request a withdrawal on Saturday, it will start processing on Monday, under the normal payout schedule, it would be paid out up to by Wednesday. However, CFX does take every possible step to avoid having to delay processing withdrawals and usually payouts sooner.
(i.e. If you request a withdrawal on Saturday, it will start processing on Monday, under the normal payout schedule, it would be paid out up to by Wednesday. However, CFX does take every possible step to avoid having to delay processing withdrawals and usually payouts sooner.
Trade Earnings Are Ran:
Trade Earnings Are Ran:
Monday through Friday midnight EST
Monday through Friday midnight EST
(Could take up to several hours for Trade Earnings to display in your Trading Pool report)
(Could take up to several hours for Trade Earnings to display in your Trading Pool report)
Trade Earnings credit To Balance:
Trade Earnings credit To Balance:
Starting Saturday at 12pm EST could take several hours to credit all members.
Starting Saturday at 12pm EST could take several hours to credit all members.
Fast Start Paid Out To Balance:
Fast Start Paid Out To Balance:
Full real-time, once the BlockChain confirms the transaction
Full real-time, once the BlockChain confirms the transaction
Uni-level Commission Week:
Uni-level Commission Week:
Saturday through Friday midnight EST
Saturday through Friday midnight EST
Uni-level Credit To Balance:
Uni-level Credit To Balance:
Saturday at 12:00 pm EST
Saturday at 12:00 pm EST
Matrix Commission Run:
Matrix Commission Run:
(Two Matrix payouts per month)
(Two Matrix payouts per month)
1. 1st through the 15th at 12am EST of each month, will be paid out on 16th at 12pm EST
1. 1st through the 15th at 12am EST of each month, will be paid out on 16th at 12pm EST
2. 16th through last day of the month at 12am EST, will be paid out on the 1st day of the following month at 12 pm EST
2. 16th through last day of the month at 12am EST, will be paid out on the 1st day of the following month at 12 pm EST
When are Matrix commissions paid out?
When are Matrix commissions paid out?
Withdrawal requests will be processed daily as follows:
Withdrawal requests will be processed daily as follows:
Monday through Friday:
Monday through Friday:
Withdrawal requests are paid out within three (3) business days after the request. In SPECIAL circumstances, such as a global crisis, market volatility, long delays in exchange times causing drastic negative fluctuation in BTC, etc., withdrawals could take up to one (1) week to reach your BTC Wallet.
Withdrawal requests are paid out within three (3) business days after the request. In SPECIAL circumstances, such as a global crisis, market volatility, long delays in exchange times causing drastic negative fluctuation in BTC, etc., withdrawals could take up to one (1) week to reach your BTC Wallet.
Saturday and Sunday:
Saturday and Sunday:
Withdrawal requests made on weekends start processing Mondays.
Withdrawal requests made on weekends start processing Mondays.
Monday through Friday:
Monday through Friday:
(i.e. If you request a withdrawal on Saturday, it will start processing on Monday, under the normal payout schedule, it would be paid out up to by Wednesday. However, CFX does take every possible step to avoid having to delay processing withdrawals and usually payouts sooner.
(i.e. If you request a withdrawal on Saturday, it will start processing on Monday, under the normal payout schedule, it would be paid out up to by Wednesday. However, CFX does take every possible step to avoid having to delay processing withdrawals and usually payouts sooner.
Trade Earnings Are Ran:
Trade Earnings Are Ran:
Monday through Friday midnight EST
Monday through Friday midnight EST
(Could take up to several hours for Trade Earnings to display in your Trading Pool report)
(Could take up to several hours for Trade Earnings to display in your Trading Pool report)
Trade Earnings credit To Balance:
Trade Earnings credit To Balance:
Starting Saturday at 12pm EST could take several hours to credit all members.
Starting Saturday at 12pm EST could take several hours to credit all members.
Fast Start Paid Out To Balance:
Fast Start Paid Out To Balance:
Full real-time, once the BlockChain confirms the transaction
Full real-time, once the BlockChain confirms the transaction
Uni-level Commission Week:
Uni-level Commission Week:
Saturday through Friday midnight EST
Saturday through Friday midnight EST
Uni-level Credit To Balance:
Uni-level Credit To Balance:
Saturday at 12:00 pm EST
Saturday at 12:00 pm EST
Matrix Commission Run:
Matrix Commission Run:
(Two Matrix payouts per month)
(Two Matrix payouts per month)
1. 1st through the 15th at 12am EST of each month, will be paid out on 16th at 12pm EST
1. 1st through the 15th at 12am EST of each month, will be paid out on 16th at 12pm EST
2. 16th through last day of the month at 12am EST, will be paid out on the 1st day of the following month at 12 pm EST
2. 16th through last day of the month at 12am EST, will be paid out on the 1st day of the following month at 12 pm EST
As a Bear, after you earn 2X on the Bear compensation side, do you have to renew your Trade Contract in order to keep earning?
As a Bear, after you earn 2X on the Bear compensation side, do you have to renew your Trade Contract in order to keep earning?
Yes. Once you hit the 2X your contract has been fulfilled and you would need to purchase another package in order to keep earning on the Bear's side.
Yes. Once you hit the 2X your contract has been fulfilled and you would need to purchase another package in order to keep earning on the Bear's side.
When can we withdraw our earnings?
When can we withdraw our earnings?
Withdrawal requests will be processed daily as follows:
Withdrawal requests will be processed daily as follows:
Monday through Friday:
Monday through Friday:
Withdrawal requests are paid out within three (3) business days after the request. In SPECIAL circumstances, such as a global crisis, market volatility, long delays in exchange times causing drastic negative fluctuation in BTC, etc., withdrawals could take up to one (1) week to reach your BTC Wallet.
Withdrawal requests are paid out within three (3) business days after the request. In SPECIAL circumstances, such as a global crisis, market volatility, long delays in exchange times causing drastic negative fluctuation in BTC, etc., withdrawals could take up to one (1) week to reach your BTC Wallet.
Saturday and Sunday:
Saturday and Sunday:
Withdrawal requests made on weekends start processing Mondays.
Withdrawal requests made on weekends start processing Mondays.
Monday through Friday:
Monday through Friday:
(i.e. If you request a withdrawal on Saturday, it will start processing on Monday, under the normal payout schedule, it would be paid out up to by Wednesday. However, CFX does take every possible step to avoid having to delay processing withdrawals and usually payouts sooner.
(i.e. If you request a withdrawal on Saturday, it will start processing on Monday, under the normal payout schedule, it would be paid out up to by Wednesday. However, CFX does take every possible step to avoid having to delay processing withdrawals and usually payouts sooner.
Trade Earnings Are Ran:
Trade Earnings Are Ran:
Monday through Friday midnight EST
Monday through Friday midnight EST
(Could take up to several hours for Trade Earnings to display in your Trading Pool report)
(Could take up to several hours for Trade Earnings to display in your Trading Pool report)
Trade Earnings credit To Balance:
Trade Earnings credit To Balance:
Starting Saturday at 12pm EST could take several hours to credit all members.
Starting Saturday at 12pm EST could take several hours to credit all members.
Fast Start Paid Out To Balance:
Fast Start Paid Out To Balance:
Full real-time, once the BlockChain confirms the transaction
Full real-time, once the BlockChain confirms the transaction
Uni-level Commission Week:
Uni-level Commission Week:
Saturday through Friday midnight EST
Saturday through Friday midnight EST
Uni-level Credit To Balance:
Uni-level Credit To Balance:
Saturday at 12:00 pm EST
Saturday at 12:00 pm EST
Matrix Commission Run:
Matrix Commission Run:
(Two Matrix payouts per month)
(Two Matrix payouts per month)
1. 1st through the 15th at 12am EST of each month, will be paid out on 16th at 12pm EST
1. 1st through the 15th at 12am EST of each month, will be paid out on 16th at 12pm EST
2. 16th through last day of the month at 12am EST, will be paid out on the 1st day of the following month at 12 pm EST
2. 16th through last day of the month at 12am EST, will be paid out on the 1st day of the following month at 12 pm EST
What times are commissions released?
What times are commissions released?
Withdrawal requests will be processed daily as follows:
Withdrawal requests will be processed daily as follows:
Monday through Friday:
Monday through Friday:
Withdrawal requests are paid out within three (3) business days after the request. In SPECIAL circumstances, such as a global crisis, market volatility, long delays in exchange times causing drastic negative fluctuation in BTC, etc., withdrawals could take up to one (1) week to reach your BTC Wallet.
Withdrawal requests are paid out within three (3) business days after the request. In SPECIAL circumstances, such as a global crisis, market volatility, long delays in exchange times causing drastic negative fluctuation in BTC, etc., withdrawals could take up to one (1) week to reach your BTC Wallet.
Saturday and Sunday:
Saturday and Sunday:
Withdrawal requests made on weekends start processing Mondays.
Withdrawal requests made on weekends start processing Mondays.
Monday through Friday:
Monday through Friday:
(i.e. If you request a withdrawal on Saturday, it will start processing on Monday, under the normal payout schedule, it would be paid out up to by Wednesday. However, CFX does take every possible step to avoid having to delay processing withdrawals and usually payouts sooner.
(i.e. If you request a withdrawal on Saturday, it will start processing on Monday, under the normal payout schedule, it would be paid out up to by Wednesday. However, CFX does take every possible step to avoid having to delay processing withdrawals and usually payouts sooner.
Trade Earnings Are Ran:
Trade Earnings Are Ran:
Monday through Friday midnight EST
Monday through Friday midnight EST
(Could take up to several hours for Trade Earnings to display in your Trading Pool report)
(Could take up to several hours for Trade Earnings to display in your Trading Pool report)
Trade Earnings credit To Balance:
Trade Earnings credit To Balance:
Starting Saturday at 12pm EST could take several hours to credit all members.
Starting Saturday at 12pm EST could take several hours to credit all members.
Fast Start Paid Out To Balance:
Fast Start Paid Out To Balance:
Full real-time, once the BlockChain confirms the transaction
Full real-time, once the BlockChain confirms the transaction
Uni-level Commission Week:
Uni-level Commission Week:
Saturday through Friday midnight EST
Saturday through Friday midnight EST
Uni-level Credit To Balance:
Uni-level Credit To Balance:
Saturday at 12:00 pm EST
Saturday at 12:00 pm EST
Matrix Commission Run:
Matrix Commission Run:
(Two Matrix payouts per month)
(Two Matrix payouts per month)
1. 1st through the 15th at 12am EST of each month, will be paid out on 16th at 12pm EST
1. 1st through the 15th at 12am EST of each month, will be paid out on 16th at 12pm EST
2. 16th through last day of the month at 12am EST, will be paid out on the 1st day of the following month at 12 pm EST
2. 16th through last day of the month at 12am EST, will be paid out on the 1st day of the following month at 12 pm EST
When we upgrade our package, do we pay the whole amount of the new package or just the difference between our current package and the larger package?
When we upgrade our package, do we pay the whole amount of the new package or just the difference between our current package and the larger package?
If you upgrade prior to your contract reaching the 2X Cap on the Bulls and/or Bears, then you only pay the difference between the 2 packages. However, if you wait until you have reached the 2X Cap on the Bulls and/or Bears, then you will need to pay the entire new package amount. Its always best to upgrade prior to hitting your 2X Caps.
If you upgrade prior to your contract reaching the 2X Cap on the Bulls and/or Bears, then you only pay the difference between the 2 packages. However, if you wait until you have reached the 2X Cap on the Bulls and/or Bears, then you will need to pay the entire new package amount. Its always best to upgrade prior to hitting your 2X Caps.
As a Bull do you have to renew your contract in order to keep earning, once you reach 2X on the Bull's side?
As a Bull do you have to renew your contract in order to keep earning, once you reach 2X on the Bull's side?
Yes. Once you hit 2X your contract has been fulfilled and you would need to purchase another pacakge in order to keep earning on the Bull's side. However, you are earning up to 2X on the Bear's side as well. So you will continue earning as a Bear until you have reached 2X on the Bear's side, but you will no longer receive any commissions on the Bull's side until you purchase another package. It is always better to upgrade your package before you hit 2X, so you only have to pay the difference between the package you are currently on versus the package you want to upgrade to.
Yes. Once you hit 2X your contract has been fulfilled and you would need to purchase another pacakge in order to keep earning on the Bull's side. However, you are earning up to 2X on the Bear's side as well. So you will continue earning as a Bear until you have reached 2X on the Bear's side, but you will no longer receive any commissions on the Bull's side until you purchase another package. It is always better to upgrade your package before you hit 2X, so you only have to pay the difference between the package you are currently on versus the package you want to upgrade to.
When does the Matrix projected income report update?
When does the Matrix projected income report update?
The Matrix Report updates twice a day to show the projected earnings one should receive on the next Matrix payout. The numbers on the Matrix Report are not final until the actual Matrix Commissions are ran, audited and finalized for the payouts on the 1st and 16th of each month.
The Matrix Report updates twice a day to show the projected earnings one should receive on the next Matrix payout. The numbers on the Matrix Report are not final until the actual Matrix Commissions are ran, audited and finalized for the payouts on the 1st and 16th of each month.
How long after I make my initial deposit before my trading begins?
How long after I make my initial deposit before my trading begins?
3 Business days from the date a Trade Contract was purchased, the account will start to see Trading Pool earnings being posted to the “Trading Pool” report in the CFX back office portal.
3 Business days from the date a Trade Contract was purchased, the account will start to see Trading Pool earnings being posted to the “Trading Pool” report in the CFX back office portal.
Why has my deposit not cleared yet?
Why has my deposit not cleared yet?
When you make your deposit, many times the service you are using will charge fees that they take out of the amount being sent. Our system has to receive at least the amount of your package. So if you sent the exact amount and then your service took their fees out, your deposit is short funds. You must add the fees on top of the amount of the CashFX package you are purchasing or our system does not receive the signal from our payment processor to activate your account. You need to go back and send additional funds to the SAME wallet you sent to before. Be sure to add on all fees that your service may charge you. Typically $5 is enough to cover the fees charged from the service you are using, but be sure to check with your service provider for their specific fees.
When you make your deposit, many times the service you are using will charge fees that they take out of the amount being sent. Our system has to receive at least the amount of your package. So if you sent the exact amount and then your service took their fees out, your deposit is short funds. You must add the fees on top of the amount of the CashFX package you are purchasing or our system does not receive the signal from our payment processor to activate your account. You need to go back and send additional funds to the SAME wallet you sent to before. Be sure to add on all fees that your service may charge you. Typically $5 is enough to cover the fees charged from the service you are using, but be sure to check with your service provider for their specific fees.
Note: Using an exchange could delay your transaction clearing time as they tend to send batches every couple days and they tend to charge more in fees.
Note: Using an exchange could delay your transaction clearing time as they tend to send batches every couple days and they tend to charge more in fees.
Does my initial package purchase feed any funds into the Matrix?
Does my initial package purchase feed any funds into the Matrix?
No. The Matrix is fed by the withdraw fees that are charged when you withdraw money from your earnings. This can be at the time you upgrade or you simply want to take some funds out of your available Balance. When you withdraw you are charged 20% in withdraw fees and 1/2 of those fees are put into the Matrix to create Matrix commissions.
No. The Matrix is fed by the withdraw fees that are charged when you withdraw money from your earnings. This can be at the time you upgrade or you simply want to take some funds out of your available Balance. When you withdraw you are charged 20% in withdraw fees and 1/2 of those fees are put into the Matrix to create Matrix commissions.
30% of your initial package purchase goes towards the purchase of your educational package, which 100% of the 30% is paid out in commissions via the Fast Start and Uni-level.
30% of your initial package purchase goes towards the purchase of your educational package, which 100% of the 30% is paid out in commissions via the Fast Start and Uni-level.
Why are my trading funds less than the amount I deposited with CashFX?
Why are my trading funds less than the amount I deposited with CashFX?
30% of your initial package purchase goes towards the purchase of your educational package and the remaining 70% of your deposit goes into trading. Your 2X on the Bear's side is figured from the entire package amount, not from the 70% put into trade on your behalf. For example, if you deposit $1000, you are contracted to receive up to $2000 on the Bear's side, even though you will only see $700 of your deposit went into trade.
30% of your initial package purchase goes towards the purchase of your educational package and the remaining 70% of your deposit goes into trading. Your 2X on the Bear's side is figured from the entire package amount, not from the 70% put into trade on your behalf. For example, if you deposit $1000, you are contracted to receive up to $2000 on the Bear's side, even though you will only see $700 of your deposit went into trade.
What happens to my BULL commissions after I hit the 2X (200%) Cap?
What happens to my BULL commissions after I hit the 2X (200%) Cap?
After you reach the BULL Cap of 2X (200%), any commissions earned from Fast Start or Uni-level will go into the Reserve Cap (Not Missed Yet) Section shown in "red" on both Fast Start and Uni-level payout reports located in the "Finance" drop down. You will be given a 7 day grace period on Fast Start from the time you hit your Cap and a grace period up to Fridays at 12am midnight for the Uni-level. As long as you renew your contract and have enough Cap room for whatever commissions are being held back, you will NOT lose any commissions. They will be released once you upgrade.
After you reach the BULL Cap of 2X (200%), any commissions earned from Fast Start or Uni-level will go into the Reserve Cap (Not Missed Yet) Section shown in "red" on both Fast Start and Uni-level payout reports located in the "Finance" drop down. You will be given a 7 day grace period on Fast Start from the time you hit your Cap and a grace period up to Fridays at 12am midnight for the Uni-level. As long as you renew your contract and have enough Cap room for whatever commissions are being held back, you will NOT lose any commissions. They will be released once you upgrade.
Please note, there is NO grace period on upgrading. Once you hit your Cap, you can only renew your package at the same pacakge level or higher, but you will pay the full package amount.
Please note, there is NO grace period on upgrading. Once you hit your Cap, you can only renew your package at the same pacakge level or higher, but you will pay the full package amount.
When can I claim my Leadership Prize for earning a new rank?
When can I claim my Leadership Prize for earning a new rank?
Prizes will be available to claim from the 1st to the 5th day of the following month, from which you earned the prize.
Prizes will be available to claim from the 1st to the 5th day of the following month, from which you earned the prize.
If you have not claimed your prize by the 5th of the month, you will need to wait until the following month to claim.
If you have not claimed your prize by the 5th of the month, you will need to wait until the following month to claim.
Any prizes requested between the 1st to the 5th of each month will be paid out starting on the 6th of that month.
Any prizes requested between the 1st to the 5th of each month will be paid out starting on the 6th of that month.
(ie. You win a prize on January 14th, you can claim it between February 1st to 5th and it will be paid out starting on the 6th)
(ie. You win a prize on January 14th, you can claim it between February 1st to 5th and it will be paid out starting on the 6th)
In SPECIAL circumstances, such as a global crisis, market volatility, long delays in exchange times causing drastic negative fluctuation in BTC, etc., prize payouts could take longer to reach your BTC Wallet.
In SPECIAL circumstances, such as a global crisis, market volatility, long delays in exchange times causing drastic negative fluctuation in BTC, etc., prize payouts could take longer to reach your BTC Wallet.
What is the Leadership Rank Prize Payout Schedule?
What is the Leadership Rank Prize Payout Schedule?
Prizes will be available to claim from the 1st to the 5th day of the following month, from which you earned the prize.
Prizes will be available to claim from the 1st to the 5th day of the following month, from which you earned the prize.
If you have not claimed your prize by the 5th of the month, you will need to wait until the following month to claim.
If you have not claimed your prize by the 5th of the month, you will need to wait until the following month to claim.
Any prizes requested between the 1st to the 5th of each month will be paid out starting on the 6th of that month.
Any prizes requested between the 1st to the 5th of each month will be paid out starting on the 6th of that month.
(ie. You win a prize on January 14th, you can claim it between February 1st to 5th and it will be paid out starting on the 6th)
(ie. You win a prize on January 14th, you can claim it between February 1st to 5th and it will be paid out starting on the 6th)
In SPECIAL circumstances, such as a global crisis, market volatility, long delays in exchange times causing drastic negative fluctuation in BTC, etc., prize payouts could take longer to reach your BTC Wallet.
In SPECIAL circumstances, such as a global crisis, market volatility, long delays in exchange times causing drastic negative fluctuation in BTC, etc., prize payouts could take longer to reach your BTC Wallet.
What is the policy on Leadership Rank Prizes?
What is the policy on Leadership Rank Prizes?
Prizes will be available to claim from the 1st to the 5th day of the following month, from which you earned the prize.
Prizes will be available to claim from the 1st to the 5th day of the following month, from which you earned the prize.
If you have not claimed your prize by the 5th of the month, you will need to wait until the following month to claim.
If you have not claimed your prize by the 5th of the month, you will need to wait until the following month to claim.
Any prizes requested between the 1st to the 5th of each month will be paid out starting on the 6th of that month.
Any prizes requested between the 1st to the 5th of each month will be paid out starting on the 6th of that month.
(ie. You win a prize on January 14th, you can claim it between February 1st to 5th and it will be paid out starting on the 6th)
(ie. You win a prize on January 14th, you can claim it between February 1st to 5th and it will be paid out starting on the 6th)
In SPECIAL circumstances, such as a global crisis, market volatility, long delays in exchange times causing drastic negative fluctuation in BTC, etc., prize payouts could take longer to reach your BTC Wallet.
In SPECIAL circumstances, such as a global crisis, market volatility, long delays in exchange times causing drastic negative fluctuation in BTC, etc., prize payouts could take longer to reach your BTC Wallet.
You can only claim the highest rank prize earned during any certain calendar month.
You can only claim the highest rank prize earned during any certain calendar month.
(i.e. If you went from Executive to Director in one month, you would only be able to claim the Director prize, not both the Manager and Director prizes)
(i.e. If you went from Executive to Director in one month, you would only be able to claim the Director prize, not both the Manager and Director prizes)
What if I earn more than one rank in a month, which prize do I get?
What if I earn more than one rank in a month, which prize do I get?
You can only claim the highest rank prize earned during any certain calendar month.
You can only claim the highest rank prize earned during any certain calendar month.
(i.e. If you went from Executive to Director in one month, you would only be able to claim the Director prize, not both the Manager and Director prizes).
(i.e. If you went from Executive to Director in one month, you would only be able to claim the Director prize, not both the Manager and Director prizes).
How do I reset my Two-Factor Authentication ( 2FA )?
How do I reset my Two-Factor Authentication ( 2FA )?
Due to security purposes, we are unable to reset a Two-Factor Authentication without following proper procedure. In order to reset a Two-Factor Authentication, please contact your sponsor or other up-line and have them submit a support ticket on your behalf, requesting that your 2FA be reset. After we have received this required communication, we will then reset your 2FA for you to setup again.
Due to security purposes, we are unable to reset a Two-Factor Authentication without following proper procedure. In order to reset a Two-Factor Authentication, please contact your sponsor or other up-line and have them submit a support ticket on your behalf, requesting that your 2FA be reset. After we have received this required communication, we will then reset your 2FA for you to setup again.
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