Privacy Policy & Support

Effective Date: August 26, 2026

AsenaGames (“we,” “us,” or “our”) operates the mobile game Cell Solve. This Privacy Policy explains what information is processed when you use Cell Solve, why it is processed, and the choices available to you.

1. INFORMATION STORED BY CELL SOLVE

Cell Solve stores certain information locally on your device so the game can function, including:

• Level progress and completion ratings

• Earned stars, challenge stars, and coins

• Claimed rewards

• Purchased and equipped cosmetic items

• Language, music, sound-effect, and haptic settings

• Advertising privacy preference

This information is stored locally on your device. AsenaGames does not currently operate user accounts, cloud saves, or a remote player database, and this local gameplay information is not sent directly to AsenaGames.

Cell Solve also checks whether your device reports an available internet connection. This check is used to determine whether the game can connect to advertising services. The connectivity status itself is not stored or sent to AsenaGames.

2. ADVERTISING INFORMATION

Cell Solve displays interstitial advertisements using Unity LevelPlay, which may include Unity Ads, ironSource Ads, and other advertising partners made available through LevelPlay.

These advertising services may automatically process information such as:

• Device and advertising identifiers, where available and permitted

• IP address and general device information

• Operating system, app version, and language

• Advertisement impressions, clicks, views, and interactions

• Product interaction and advertising data

• Performance and technical information related to advertisement delivery

• Information used to detect fraud, limit advertisement frequency, and measure advertising performance

The exact information processed may depend on your device, location, privacy choice, operating-system permissions, and the advertising provider that serves an advertisement.

Advertising information may be used to:

• Provide and display advertisements

• Select personalized or limited advertisements

• Measure advertising performance

• Limit how frequently advertisements appear

• Prevent fraud and abuse

• Maintain and improve advertising services

Unity describes its data practices in its Game Player and App User Privacy Policy:

https://unity.com/legal/game-player-and-app-user-privacy-policy

3. ADVERTISING PRIVACY CHOICES

Cell Solve allows you to choose between:

Personalized Ads: Advertising information may be used to select advertisements based on your interests or activity, where legally permitted.

Limited Ads: You may still receive advertisements, but your information will be restricted from certain personalized-advertising uses. Cell Solve sends an opt-out or “do not sell/share” signal to LevelPlay and supported advertising partners.

You can change this choice at any time from Settings → Privacy Choices.

Selecting Limited Ads does not remove advertisements from the game. It changes how advertising information may be used. Some limited technical information may still be processed to display advertisements, measure delivery, maintain security, and prevent fraud.

You can also manage tracking permissions through your device’s privacy settings. The availability of device advertising identifiers and cross-app tracking is controlled partly by your operating system.

4. INFORMATION YOU PROVIDE TO US

If you contact AsenaGames for support, we may receive your email address, the content of your message, and any information you voluntarily provide.

We use this information only to:

• Respond to your request

• Investigate technical problems

• Protect the game and our legal rights

• Comply with applicable legal obligations

Please do not send sensitive personal or financial information when contacting us.

5. SHARING OF INFORMATION

AsenaGames does not directly sell your personal information.

However, personalized advertising activities may be legally considered a “sale” or “sharing” of personal information in certain jurisdictions. You can opt out through Settings → Privacy Choices → Limited Ads.

Information may be processed or shared with:

• Unity LevelPlay, Unity Ads, and ironSource Ads

• Advertising networks and bidding partners participating through LevelPlay

• Technical service providers supporting advertisement delivery, security, hosting, measurement, or fraud prevention

• Government authorities when disclosure is legally required

• A successor or purchaser if AsenaGames or Cell Solve is transferred or reorganized

Third-party services used by Cell Solve are required to handle information consistently with their legal obligations, contractual requirements, this Privacy Policy, and applicable privacy laws.

6. DATA RETENTION AND DELETION

Gameplay progress and settings stored locally remain on your device until they are deleted or the app’s data is removed. Deleting Cell Solve will normally remove its locally stored data, subject to any device backups controlled by you or your operating-system provider.

AsenaGames does not currently keep a server-side copy of your gameplay progress.

Advertising providers retain information according to their own privacy policies and legal obligations. Requests concerning information held by Unity may be submitted using the privacy options described in Unity’s privacy policy:

https://unity.com/legal/game-player-and-app-user-privacy-policy

Support communications may be retained for as long as reasonably necessary to answer your request, maintain business records, resolve disputes, or comply with legal obligations.

7. YOUR PRIVACY RIGHTS

Depending on where you live, you may have rights to:

• Request access to personal information

• Request correction or deletion

• Withdraw consent

• Object to or restrict certain processing

• Opt out of personalized advertising or the sale or sharing of personal information

• Submit a complaint to a privacy regulator

You can change your advertising choice inside Cell Solve through Settings → Privacy Choices.

For requests relating to information controlled by AsenaGames, contact us at asena@asenagamedev.onmicrosoft.com.

Because Cell Solve does not use player accounts or maintain a remote player database, we may not possess information that can identify you directly.

8. CHILDREN’S PRIVACY

Cell Solve is a general-audience puzzle game and is not specifically directed toward children under 13.

We do not knowingly ask children to provide names, email addresses, or other personal information inside the game.

If you believe a child has provided personal information directly to AsenaGames, contact us so we can investigate and delete it where appropriate.

Parents and guardians should supervise children’s device privacy and advertising settings where required.

9. INTERNATIONAL PROCESSING

Advertising providers may process information in countries other than the country where you live. These countries may have different privacy laws.

Third-party providers are responsible for applying appropriate safeguards where required by applicable privacy laws.

10. SECURITY

We use reasonable measures intended to protect information handled by Cell Solve. However, no electronic storage, device, or internet transmission method can be guaranteed to be completely secure.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy when Cell Solve changes, when advertising providers change, or when legal requirements change.

The effective date at the top of this Privacy Policy will be updated when material changes are made. Where appropriate, we may also provide notice inside the game or through its store listing.

12. CONTACT US

For privacy questions, requests, or concerns, contact:

AsenaGames

Australia

Email: asena@asenagamedev.onmicrosoft.com