Rules/Policies
Rules/Policies
All rentals are paid in full in advance. You may cancel 48 hours before your scheduled float for a full refund. Any cancellations after this time will not be refunded.
If your float is cancelled by Cedar Valley Kayak Tours due to inclement weather or water levels you will have the option to switch your date within the same year or receive a refund. For cancelled floats you will receive a phone call/text the morning of your float if we are not able to let you go.
No refunds will be issued for no shows, people who show up too late to float, or for items rented and not used! Please keep in close communication.
For each item returned late, there will be a fee charged to the credit card used at the time of reservation. Anything returned after the cut-off time for the day will be subject to a fee $20 per every 20 minutes per item late. The cut-off time is 1 hour before sunset. This gives us time to load everything in the daylight and make sure nothing is missing.
Items that come in damaged or missing will be subject to the fees printed on the waiver signed by you. Cedar Valley Kayak Tours has the right to charge the card used at time of reservation for all late, missing, and abused equipment.
Keep in mind when reserving for a large group that whomever provides the credit card for the reservation is responsible for all persons and equipment rented for the group.
NO DIVING- We have encountered many accidents with floaters jumping/diving into the shallow water of the river. Please do not attempt to dive or jump off river banks, equipment, or anything along river route.
DISORDERLY CONDUCT- Will not be tolerated. We reserve the right to refuse or revoke service to anyone at anytime.
RESPECT PRIVATE LANDOWNERS- Please stay off private property on river route. Stay within river banks, do not go up and over.
NO GLASS ON GROUNDS OR RIVER – Glass is a hazard. We have had several injuries relating to glass on river and beach areas. NO GLASS allowed!
AMPLIFIED MUSIC – Please keep your volume turned down. Keep in mind that having amplified music on an Iowa waterway could result in a DNR situation.
LOST OR STOLEN ITEMS- Cedar Valley Kayak Tours is not liable for lost, stolen, or damaged items on the river, our property, and transportation. You may call the office if you believe you may have lost an item, sometimes items do get turned in.
NO INFLATABLES BROUGHT IN – We do not allow any sort of tube inflated or deflated brought into our canoe rental. They are not allowed on buses or vans!
PLEASE BE SAFE- Wear your lifejacket. They really do save lives. Ages 13 and under are required by law to wear their lifejackets at all times.
PLEASE BE COURTEOUS- To all floaters on the river. Everyone is out to have a great time. So let’s make it a pleasurable day out. Also if you see litter please try to pick it up for those who are less considerate. Thank You for keeping our Iowa rivers clean.