CD Bike Repairs – Service Terms & Conditions

These terms apply to services provided by CD Bike Repairs (“the mechanic”, “we”, “us”, or “our”).

Contact details:
Email: cdbikerepairs@gmail.com
Phone: 07787525036

1. General Scope of Services

These terms apply to all inspection, diagnostic, quotation, repair, servicing, adjustment, collection, transport, storage, and related bicycle repair services provided by CD Bike Repairs.

Repairs and services are limited to the work agreed with the customer at the time of booking, inspection, or authorisation. If additional faults, defects, unsafe conditions, incompatibilities, or required work are identified during inspection or repair, additional charges, labour, or parts may be required before work continues.

A call-out fee will be quoted before booking and is accepted by the customer upon confirming the appointment.

2. Safety and Refusal of Work

CD Bike Repairs reserves the right to refuse, postpone, discontinue, or decline any inspection, repair, adjustment, or service where the bicycle is considered unsafe to work on, unsafe for continued use, beyond the reasonable scope of the requested work, or where completion of the requested service would not be considered safe or appropriate in the mechanic’s reasonable professional judgement.

Where safety-critical faults are identified, including but not limited to braking systems, steering components, structural damage, frame integrity concerns, wheel integrity issues, or other serious defects, replacement or additional remedial work may be recommended instead of adjustment or temporary repair.

3. Inspection, Diagnostic and Quotation Fees

Where a customer requests inspection, diagnosis, fault finding, assessment, safety checking, or quotation work where the required repair is not already clearly identified and agreed in advance, a £30 inspection fee shall apply unless otherwise agreed.

This fee compensates for time, travel, inspection, diagnostic work, and preparation of repair recommendations or quotations.

Where the customer proceeds with the recommended repair work arising directly from that inspection, the inspection fee may be credited in full or in part toward the final repair invoice at the mechanic’s discretion.

Where the required work is already clearly identified and agreed in advance, this inspection fee will not ordinarily apply unless additional diagnostic work becomes necessary.

Any quotation provided before physical inspection shall be treated as an estimate only and may change where additional faults, hidden defects, compatibility issues, service complexity, previously undisclosed issues, additional labour requirements, or additional parts are identified.

Where a quotation is provided following inspection, it is based on the information reasonably available at that time and may still be revised if further faults, unforeseen complications, additional labour requirements, or additional required parts become apparent during the repair process.

Where additional chargeable work, labour, or parts become necessary after work has commenced, the mechanic will make reasonable efforts to contact the customer for approval before continuing.

Where the customer has expressly provided prior authority to proceed without further approval up to an agreed amount, or has otherwise clearly authorised completion at the mechanic’s reasonable discretion, further approval shall not be required.

4. Customer-Supplied Parts

CD Bike Repairs may, at its discretion, agree to install customer-supplied components or parts.

Where customer-supplied parts are accepted, additional fitting, handling, or service charges may apply to reflect lost parts margin, compatibility risk, increased administration, or additional service complexity.

No guarantee is provided regarding compatibility, suitability, quality, safety, performance, durability, manufacturer specification, or long-term reliability of customer-supplied parts.

CD Bike Repairs accepts no liability for faults, failures, incompatibility, poor performance, premature wear, or consequential issues arising directly or indirectly from customer-supplied parts.

5. Pre-Existing Damage, Hidden Defects and Mechanical Risk

CD Bike Repairs shall not be responsible for faults, failures, or damage arising from pre-existing wear and tear, corrosion, accident damage, fatigue, hidden defects, prior improper repairs, undocumented prior damage, structural weakness, seized components, stripped threads, prior overtightening, manufacturer defects, or other conditions not reasonably apparent or identifiable during the time available for inspection or repair.

Assessment of what is reasonably discoverable during inspection or repair shall be based on the mechanic’s reasonable professional judgement.

Certain repairs involve inherent mechanical risk, particularly where components are seized, corroded, aged, damaged, previously worked on, non-standard, modified, or otherwise compromised. Where reasonable care and professional skill are exercised, CD Bike Repairs shall not be responsible for incidental failure or damage resulting from such underlying conditions.

6. Specialist Components and Complex Repairs

The customer acknowledges that certain bicycles and components, including but not limited to carbon fibre frames, forks, wheels, hydraulic braking systems, integrated cabling systems, proprietary assemblies, ageing components, seized fasteners, corroded parts, and specialist or non-standard designs, may carry increased risk during inspection, adjustment, disassembly, and repair.

Reasonable care and professional skill will be exercised at all times. However, where underlying defects, hidden weaknesses, prior damage, corrosion, fatigue, prior incorrect installation, manufacturer defects, service complexity, design limitations, proprietary construction, or known difficulties associated with the repair or servicing of particular components exist, CD Bike Repairs shall not be responsible for failure or damage arising as a consequence of those conditions where such issues were not reasonably identifiable beforehand or where the risks are inherent to the repair process.

No guarantee is given that specialist or high-risk repairs can be completed without risk of incidental failure where such conditions exist.

7. E-Bike Limitations

Mechanical repair services may be provided on electrically assisted bicycles, including puncture repair, wheel removal, drivetrain servicing, braking work, and other non-electrical mechanical repairs.

CD Bike Repairs does not provide electrical diagnostics, battery diagnostics, controller repair, wiring repair, motor fault diagnosis, software diagnostics, firmware diagnosis, dealership-level fault investigation, or other electrical repair services unless expressly agreed.

Where access to mechanical components requires temporary disconnection of electrical connectors, this may be carried out as reasonably necessary for the mechanical repair.

CD Bike Repairs accepts no responsibility for electrical faults, electronic system issues, software faults, battery faults, motor faults, or issues which cannot reasonably be diagnosed through standard mechanical inspection methods.

CD Bike Repairs does not undertake road testing where doing so would be unlawful, unsafe, impractical, or otherwise inappropriate, including in relation to non-road-legal electrically assisted bicycles.

8. Workmanship Warranty

Workmanship is guaranteed for 30 days from the date of service, unless otherwise stated by the mechanic at the time of service.

Where an issue arises due solely to defective workmanship, CD Bike Repairs shall be given a reasonable opportunity to inspect and rectify the issue.

This warranty provides for rectification only and does not create any entitlement to a refund where the issue can reasonably be corrected within an appropriate timeframe.

This warranty does not apply to normal wear and tear, misuse, crashes, impact damage, customer modifications, third-party interference, unrelated component failure, customer-supplied parts, hidden defects, pre-existing faults, cable stretch, brake bedding-in, indexing drift through normal use, fastener loosening through normal use or vibration, or routine adjustments not caused by defective workmanship.

Any specific exclusions or limitations communicated by the mechanic at the time of service shall remain valid.

9. Appointments, Call-Out Charges and Customer Cancellation

By agreeing to a booking time or appointment slot, the customer agrees to the quoted call-out fee and accepts responsibility for the charges associated with that appointment.

If CD Bike Repairs attends the agreed location and the customer is unavailable, fails to answer, fails to provide access, refuses service upon arrival, or otherwise causes the appointment to fail after attendance has commenced, the original call-out fee shall remain payable in full and an additional £20 missed appointment charge shall apply.

If the appointment is subsequently rescheduled, the new appointment shall be treated as a separate visit and an additional call-out fee may apply.

Where less than 24 hours’ notice is given for cancellation, a £10 cancellation charge shall apply regardless of whether the appointment is later rescheduled.

These charges remain payable even where no repair work is ultimately carried out and even where the customer chooses not to proceed with services.

10. Mechanic Cancellation, Delay and Rescheduling

CD Bike Repairs reserves the right to cancel, postpone, delay, or reschedule appointments where reasonably necessary, including due to illness, emergency, adverse weather, excessive traffic delays, road closures, vehicle breakdown, road traffic collisions, transport disruption, parts unavailability, prior appointments overrunning, unsafe working conditions, safety concerns, or other circumstances outside the mechanic’s reasonable control.

If an appointment is cancelled, delayed, or rescheduled by CD Bike Repairs for reasons reasonably outside the mechanic’s control, the customer’s sole remedy shall be refund of any payments made specifically for that affected appointment where applicable.

The customer shall not be entitled to compensation, reimbursement, discounts, reduced charges, or payment for indirect or consequential losses including taxi fares, alternative transport, bike hire, lost earnings, missed work, missed events, race entry fees, delivery interruption, inconvenience, or other resulting costs.

11. Payment Terms

Payment is due immediately upon completion of each visit unless otherwise agreed.

Where partial work has been completed and a further visit is required, including where additional parts must be sourced or ordered, partial payment may be required before further work is scheduled.

Labour charges, inspection fees, diagnostic fees, call-out fees, parts charges, and related service charges remain payable where work cannot be completed due to unavailable parts, newly discovered faults, customer refusal of recommended work, customer delay, or circumstances outside CD Bike Repairs’ control.

12. Offsite Collection, Transport and Temporary Custody

Where, with the customer’s agreement, a bicycle is removed from the original location for inspection, transport, storage, repair, or further work, reasonable care shall be exercised while the bicycle remains in CD Bike Repairs’ custody.

Reasonable care may include secure transport, secure indoor storage, secure locking using appropriate security equipment, or other proportionate precautions reasonably appropriate in the circumstances.

Where theft, accidental loss, accidental damage, deterioration, or other incidents occur despite reasonable care being exercised, CD Bike Repairs shall not be responsible for losses arising from events outside the mechanic’s reasonable control.

Where liability cannot lawfully be excluded, liability shall be limited in accordance with these terms.

13. Limitation of Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot lawfully be excluded or limited under applicable law.

Subject to the above, and to the maximum extent permitted by law, liability arising from services provided shall be limited to the value of the specific service supplied.

CD Bike Repairs – Privacy Policy

This privacy policy explains how personal information is collected, used, stored, and protected by CD Bike Repairs (“we”, “us”, or “our”).

Business contact details:
CD Bike Repairs
Email: cdbikerepairs@gmail.com
Phone: 07787525036

CD Bike Repairs is the controller of the personal information described in this policy.

1. Introduction

This privacy policy explains how your personal information is collected, used, stored, protected, and processed when you contact CD Bike Repairs, make a booking, request a quotation, or use our bicycle repair services.

By contacting us or using our services, you acknowledge that your personal information may be handled in accordance with this policy.

2. Information We Collect

CD Bike Repairs may collect personal information including your full name, telephone number, email address, home address, booking details, bicycle information, service history, communication history, invoice records, payment records, and any information you voluntarily provide in connection with a booking, quotation, inspection, or repair.

Where reasonably necessary, we may also record information relating to reported faults, inspection findings, repair recommendations, service notes, warranty matters, previous work carried out, payment disputes, missed appointments, cancellation charges, and other information directly relevant to providing services.

We do not intentionally collect unnecessary personal information.

3. How Your Information Is Used

Your personal information may be used for arranging bookings and appointments, contacting you about services, providing quotations, carrying out inspections and repairs, arranging collection or return of bicycles, processing payments, issuing invoices or receipts, maintaining service records, administering workmanship warranties, handling complaints or disputes, recovering unpaid charges, preventing fraud or abusive conduct, complying with legal obligations, accounting requirements, and tax obligations.

CD Bike Repairs may occasionally contact customers to request service feedback or reviews following completed work.

Your personal information will not be used for unrelated marketing communications unless you separately provide consent.

4. Legal Basis for Processing

CD Bike Repairs processes your information where reasonably necessary for the performance of services requested by you, communication relating to bookings and repairs, compliance with legal obligations, and the legitimate interests of operating the business, maintaining records, resolving disputes, preventing fraud, protecting against non-payment, and managing customer service matters.

5. Storage and Security

Reasonable steps will be taken to protect personal information from unauthorised access, misuse, disclosure, alteration, or loss.

This may include password-protected devices, secure communication platforms, secure storage systems, restricted access to business records, and other proportionate operational safeguards.

While reasonable precautions will be taken, no method of digital storage or electronic transmission can be guaranteed to be completely secure.

6. Sharing Your Information

CD Bike Repairs does not sell customer personal information.

Personal information may be shared only where reasonably necessary for legitimate business purposes, including with payment providers, bookkeeping or accounting software providers, accountants, insurers, legal advisers, parts suppliers where necessary for ordering components, debt recovery services where unpaid charges remain outstanding, and regulatory authorities where disclosure is legally required.

Only information reasonably necessary for the relevant purpose will be shared.

7. Data Retention

Personal information will be retained only for as long as reasonably necessary for operational purposes, service history, warranty administration, dispute resolution, debt recovery, accounting, tax compliance, legal obligations, and legitimate business record keeping.

Where records are no longer reasonably required, they will be securely deleted or disposed of where practical.

8. Your Rights

Subject to applicable law, you may have the right to request access to the personal information held about you, request correction of inaccurate information, request deletion where appropriate, request restriction of processing, object to certain processing activities, or make a complaint to the relevant data protection authority.

Some rights may be limited where information must be retained for legal, accounting, fraud prevention, debt recovery, or other legitimate business reasons.

9. Contact

If you have questions about this privacy policy or how your personal information is handled, you may contact:

CD Bike Repairs
Email: cdbikerepairs@gmail.com
Phone: 07787525036