The confirmation email does have a link to install ccleaner on your andriod device but unfortunatly it goes through google store to install. The first screen you get states "This app is supported by personalized advertising. The paid version allows you to opt out of adds, CCleaner marketing and analytics". After installing you have 2 options (continue with adds or upgrade now).

If this is all about google then CCLeaner needs to create their own downloadable app or make it clear that there is an additional google monthly charge to use their app without the adds on your android. If you read the reviews on the version with adds their is a lot of complaints about not being able to stop or hide the "very" lengthly adds on the CCleaner version with adds.


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If the apps don't remain hibernated until you use them again, and also for less than say 4 hours, and you have to go into settings to force stop them, then it would seem to me that that part of ccleaner is a gimmick.

I think CCleaner hibernation .... may be a "gimmick" too, when I use it for my Samsung Galaxy Tab S 5e android tablet.....and here I was thinking TOTAL shutdown of these apps that I just put into Hibernation Mode.....until I used these apps again. So, I guess only option left is to Turn Off in that app itself...it almost always says it in some manner..."may effect other apps/ or performance of my device when I try to do this." I think that is mainly a harmless warning unless it is a system function related app of some kind. I do not know why CCLEANER PRO even offers it, unless pre-purchasers are drawn by that particular feature and NOT aware that this is only in reality wishful thinking, like me....that's not the main reason I bought it though, yet I felt it was a great feature until I tried it. Oh well, it is what it is.

Just experienced a similar circumstance. Had set up a private file in photos on my Android Pix 2. Chose CClean and the option for free up space came up. W/O reading the fine print I hit enter. The files were permanently deleted and there is no apparent recovery option. The files are NOT in the Trash file. No app I downloaded was capable of finding the data/videos including Recuva (a ccleaner product). Seems to me that this issue would have come any number of times by any number of subscribers/users and Piriform would add a - STOP, before you continue -- statement !!!!


Anyone with know how pls respond

@Hovelinthe Hills: For assistance with the paid version of CCleaner for Android, please contact customer support at support@ccleaner.com with as much information as you can provide about the version of CCleaner that you are using, your phone model and OS version, if you purchased a stand-alone licence via Google Play or are using CCleaner for Android as part of a CCleaner Professional Plus or CCleaner Professional Premium multi-device licence, and the nature of the problem that you are experiencing.

Since you mentioned that was the specific reason you purchased the product, please feel free to reach out to our support team at support@ccleaner.com if you would like to inquire about a refund, we'll be happy to get that sorted out for you.

I have used ccleaner successfully on my computer for several years but when I tried to use it on my android phone you deleted my photos. I was able to retrieve many of them but not the last eight months which contained photos that don't exist anywhere else and are of my daughter, whom I have not seen in five years (the photos were taken when she was giving a speech online that I recorded). There are also photos of my grandchildren which are also not duplicated anywhere else. I am trying to find out how to retrieve them but no one has been successful in helping. I don't know why ccleaner would do this ---I use them for cleaning out viruses, junk, cookies etc. You have no business messing around with my photos. Is there anyway to retrieve them? I am very stressed about this.

The exact same thing happened to me on my android, CCleaner deleted all my photos and videos. I was so shocked and upset when it happened and actually couldn't believe that it did. Surely this is a fault with the app, it shouldn't be deleting personal files! I've been so stressed about it.

Thank you very much, Nergal. I'll reach out to ccleaner to see if they can help. I've tried to reach out to Google. One search result had a response, "Google doesn't want to talk to you, they have millions of users all over the world, and they would be flooded with calls." I can't find an email for Goggle Pay either. I downgraded a phone (that was broken) as I wait for a new release of a Flagship phone. The temp phone just seem to have problems with GPay. Bummer. I'll see if ccleaner support can work out a way to pay for the upgrade on Android some other way. Again, thanks for your timely response.

I am on android 12, Huawei mate 20 pro. I accidentally deleted a folder under Total Commander. The device is not rooted. Any way to get back that files somehow? I tried Dumpster and a lot of recovery program, but those can't see that files.

Hi,Ā  am using ccleaner android pro version since last year. TodayĀ  refreshed my annual membership and thenĀ  start to deep cleaning (hidden cache) asĀ  do everytime. After cleaning, my one folder ,which includes my a lot of photo and videos from my gallery, was deleted meaninglessly. I cheched my recycle bin, butĀ  couldnt found my folders. How canĀ  save my photos and videos? Please help me. ff782bc1db

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