FAQs

Cape Cod Food Safety offers ongoing classes and testing for the ServSafe® Food Safety Protection Manager Certification on Cape Cod, Massachusetts. This is a full one-day certified ServSafe® instructor-led class which includes option of paper or on-line testing the same day.  Please see FAQs below. If you don’t find the answer here please fill out our contact form or send us an email.

What is ServSafe®?

The ServSafe® program provides food safety training and exams to foodservice managers. Students can earn the ServSafe® Food Protection Manager Certification, accredited by the American National Standards Institute (ANSI)-Conference for Food Protection (CFP) by successfully completing this training and testing requirements by Cape Cod Food Safety.

The program blends the latest FDA and Massachusetts State Food Code, food safety practices and years of food sanitation training experience. Managers learn to implement food safety practices and create awareness for food safety. All content and materials are based on actual job tasks identified by foodservice industry experts.

I am looking for Food Safety Manager class that is required by Massachusetts to operate my restaurant/food serving outlet. Am I at the right place?

Yes - you are at the right place. We provide classroom training and online certification exam package. On successful passing of the exam, you will receive your “Food Safety Manager” certification from ServSafe®.

What type of training you provide?

Classroom training is conducted by our ServSafe® certified instructor., Amber Hempstead, CDM, CFPP.   Training consists of videos, presentation and interactive question answer session.  Duration of the training is approximately 6.5 hours.

Who is the instructor?

Amber Hempstead, founder of Cape Cod Food Safety, is a culinary director in Chatham, and has over 15 years experience working at the finest establishments on Cape Cod.  She studied culinary & food safety at the Le Cordon Bleu in Los Angeles, continued her education internationally, and has been a certified ServSafe® instructor since 2018.  She is committed to providing the highest quality food safety certification training and promoting excellence among food service professionals.

What do the fees include?

• Class & Exam $175 includes:

  • Free study materials - All packages include:

    • Free study guide (PDF file) and access to practice exams. You will receive access to study materials via e-mail within 24 hours after paid registration.

    • ServSafe Manager Book 7th Ed.

  • Proctored exam conducted on location.

  • Bring your own computer for on-line exam and receive your certificate instantly after you pass the proctored exam. This is the fastest way to get your Food Safety Manager certificate.  The score report generated can be proof of your testing accomplishment, but is not an official document. The official ServSafe Certificate takes about 3 weeks to receive in the mail for individuals attaining a passing score.

• Review & Exam $125 includes:

  • Review from updated material and changes on the 2022 Food Code.

  • Proctored exam conducted on location.

  • This option DOES NOT include ServSafe Manager Book 7th Edition.  Textbooks available for purchase.  Contact us at CapeCodFoodSafety@gmail.com for purchase information.

  • Bring your own computer for on-line exam and receive your certificate instantly after you pass the proctored exam. This is the fastest way to get your Food Safety Manager certificate.  The score report generated can be proof of your testing accomplishment, but is not an official document. The official ServSafe Certificate takes about 3 weeks to receive in the mail for individuals attaining a passing score.

• Exam Only $75 includes:

  • Proctored exam conducted on location.

  • This option DOES NOT include ServSafe Manager Book 7th Edition.  Textbooks available for purchase.  Contact us at CapeCodFoodSafety@gmail.com for purchase information.

  • Bring your own computer for on-line exam and receive your certificate instantly after you pass the proctored exam. This is the fastest way to get your Food Safety Manager certificate.  The score report generated can be proof of your testing accomplishment, but is not an official document. The official ServSafe Certificate takes about 3 weeks to receive in the mail for individuals attaining a passing score.

Can I pay with cash or check?

Yes…  our course pre-registration offer “pay cash at the door” or "mail-in check payment" options with the following restrictions:

• "Pay at the Door" option:  only cash payment accepted, and we ask that you bring the “exact amount”. 

• "Mail-in Check Payment":  Checks are accepted on a case by case basis, and must be received 14 days before date of class.  E-mail inquiries to:  CapeCodFoodSafety@gmail.com for information.

Please be aware that as course seat availability is limited, simply completing Step 1 - Pre-Registration without Step 2 - On-line Payment, will NOT guarantee a spot for the class.  So if your availability for  class date is not flexible, we recommend you confirm your seat by completing registration via our link for PayPal on-line payment with a major credit card.

What is online exam? Can I take it at my home or office?

Online exam are done on a computer/laptop. With online exam you get your result and certificate instantly.

You cannot take Food Protection Manager exam at home. A registered proctor needs to be present to administer the exam. You will have to come to our location for the exam.

I booked for exam only. Can I change it to classroom training and online exam?

Yes you can. Click here to upgrade your booking to Classroom & Exam. The upgrade fee is $96.00.

I can not make it to the appointment, Can I reschedule?

If you can not make it to the chosen date and time for the classroom training or exam,  you can reschedule them. There is no rescheduling fee within 90 days of original class date.  All reschedule requests after 90 days of the original class or exam dates are subject to a reschedule fee of $75.00 to $125.00. In case of weather emergencies or if we cancel the class, no fees will be charged.

Can I cancel my order and get a refund?

Unfortunately no, as all sales are final after the 3 day cancellation period. However you can reschedule the exam or training session if one is available. There are no rescheduling fees up to 90 days. All reschedule requests after 90 days of the original class or exam dates are subject to a reschedule fee of $75.00 to $125.00.

Do you offer any group discounts?

Yes we do.  Group discounts are available for groups of 6 and above. Please contact us for more information.

What is a passing score?

A passing score is 75% or higher. This is obtained by answering at least 60 out of 80 questions correctly. The exam has 90 multiple choice questions; however there are 10 pilot questions that are for research purposes only.  The time limit for the test is 2 hours but the average tester finishes in a little over an hour.

What if I fail the exam?

If you fail the exam on your first attempt, you can retake the exam immediately. Retake fee is $75.00. If you fail on your second attempt within 30 days, you will need to wait for 2 months (60 days) before you can retake the exam.  No more than four attempts are allowed within a 12 month period.