You can call the Canvas Support Line 24 hours a day/7 days a week. The people who answer this line are knowledgable and will work quickly to solve your Canvas problems. You will even receive a transcript of the entire call. This is valuable for reference, if you need to review it to fix the problem. The transcript is also useful, if you must show your professor why you were having difficulties participating in a class or assignment.

Note: Canvas Support can only assist you with general Canvas issues. They cannot go inside your class and help you with anything particular to your class. You will need to work with your professor or CBU Online Student Success for assistance with issues specific to the course.

You can chat with a Canvas Support person 24 hours a day/7 days a week. The people who answer this chat are knowledgable and will work quickly to solve your Canvas problems. You will even receive a transcript of the entire chat. This is valuable for reference, if you need to review it to fix the problem. The transcript is also useful, if you must show your professor why you were having difficulties participating in a class or assignment. Click here for Canvas Chat.

Note: Canvas Support chat can only assist you with general Canvas issues. Chat cannot go inside your class and help you with anything particular to your class. You will need to work with your professor or CBU Online Student Success for assistance with issues specific to the course.

The CBU Online Student Support Specialist is equipped to help you with individual problems with your online courses. This support includes problems with: submitting coursework, seeing your course on the Canvas Dashboard, navigating Canvas, communicating with your professor, struggles you may have with online learning or anything that is frustrating you with learning online. The Online Success Specialist may be able to help you directly or find the right place to refer you.

Contact: Lurene Kelley at Lurene.Kelley@cbu.edu or (901) 321-4456. You can expect an answer within 24 hours.

If you are experiencing any challenges while taking any type of class at CBU, file an Academic Student Alert. A helpful person with CBU Academic Services will contact you to help get things back on track. It does not have to be a critical issue. If you're having a problem and you're just not sure where to go for help, this Learning Alert is for you. Click here to start.

If you like guides, search this handy resource. You can find answers to just about any Canvas question here.