Work Experience

Provide personalized styling sessions by collaborating with clients to create professional looks, resulting in the confidence they need to make a strong impression in job interviews, excel in new roles, and navigate work environments  

Executed airport procedures, provided exceptional customer service, and built personalized customer connections, ensuring seamless operations, memorable experiences, and enhanced customer loyalty. Managed over 50 daily special customer requests and resolved challenging situations effectively, significantly improving the overall customer experience. 

Plan and manage operational budgets, implementing monthly budgetary controls to maintain financial health and profitability. Ensure 100% accuracy in accounts payable and payroll operations, resulting in on-time payments and avoiding unnecessary costs. Effectively oversee and coordinate work priorities through task delegation and follow-ups, ensuring consistent adherence to deadlines and achievement of business objectives. 

Facilitated design thinking and service innovation training workshops for 2 companies, empowering teams to enhance creativity and drive strategic business solutions. Counselled 25 coachees across 156 sessions, empowering them to leverage their unique strengths to improve productivity and achieve personal and professional goals. 

Designed and implemented a comprehensive project management methodology to guide the planning and execution of over 50 projects, establishing the foundation for the Project Management Office (PMO). Ensured the availability and currency of approximately 1,300 procedural documents, facilitating company operations and adherence to industry standards. Restructured customer service procedures to effectively address inquiries and complaints, improving service satisfaction and ensuring 100% compliance with regulatory requirements. 

Conducted market research, competitor analysis, and utilized consumer insights tools to propose concepts for the product pipeline, contributing to the expansion of the company’s portfolio. Led the successful launch of a brand extension with 5 products, resulting in a compound annual growth rate of 30%. One of these products was voted Product of the Year in 2019. Managed the initial order of raw materials and packaging, oversaw their arrival and release for production, and tracked distribution to warehouses, ensuring on-time market entry for over 10 new products. 

Led the execution of multi-channel marketing campaigns by coordinating marketing materials, overseeing communication activities, managing in-store shelf displays, and arranging logistic promotions and events, resulting in increased visibility and brand awareness. Collaborated with demand planning and sales teams to develop product forecasts, ensuring optimal inventory levels. Educated the sales team, experienced sampling team, and clients about the company's products, ensuring a comprehensive understanding of product characteristics and benefits.