Privacy Policy

Effective Date: August 1, 2025

At CaterzHub, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our app and services.

If you have any questions, feel free to contact us at support@caterzhub.in.

1. Information We Collect

We collect the following types of information:

a. Personal Information

• Name
  
  

• Contact details (phone number, email address)
  
  

• Delivery address
  
  

• Location data (with your permission)
  
  

b. Usage Information

• Order history
  
  

• App interactions
  
  

• Device information (IP address, device type, operating system)
  
  

2. How We Use Your Information

We use your information to:

• Process and deliver your food and grocery orders
  
  

• Show local stores and products based on your location ("Explore Nearby" feature)
  
  

• Improve app performance and user experience
  
  

• Communicate with you, including customer support via chat
  
  

• Send order updates and promotional offers (you can opt out anytime)
  
  

3. Location Data

To help you explore nearby options and streamline delivery, we request access to your device’s location. You can manage or revoke this access through your device settings at any time.

4. Sharing of Information

We do not sell your personal data.

We may share your data with:

• Delivery partners (to complete your order)
  
  

• Payment processors (to handle transactions securely)
  
  

• Service providers (only as needed for app functionality and support)
  
  

All third parties are required to keep your data secure and use it only for the agreed purposes.

5. Data Security

We implement strict security measures to protect your personal data, including encryption and secure servers. However, no method of transmission over the internet is 100% secure.

6. Your Rights

You have the right to:

• Access or update your information
  
  

• Request deletion of your data
  
  

• Withdraw consent for data usage (such as location access)
  
  

To make such a request, email us at support@caterzhub.in.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes through the app or email.

9. Contact Us

If you have any questions or concerns about this policy or how your data is handled, reach out to us at:
📧 support@caterzhub.in