If you have any questions, feedback, or technical issues, please contact us directly at:
Email: argonpatel834@gmail.com
Support & FAQ
Cat Breed Identifier:AIScanner
Welcome to our support page. Below you will find answers to the most common questions regarding identification, data management, and premium features.
1. Breed Identification
How do I get the most accurate results?
For the best AI analysis, ensure your cat is well-lit and clearly visible. Avoid blurry photos or photos where the cat is too far away. The AI works best with a clear view of the cat's face and coat patterns.
Why did the AI identify my cat as a "Domestic Cat"?
If a cat has a mixed heritage or doesn't belong to a specific recognized breed, the AI defaults to "Domestic Cat" (the professional standard for common household cats).
2. Data & Privacy
Where is my identification history stored?
All of your data, including your "My Discoveries" gallery, weight logs, and reminders, is stored locally on your device. We do not upload your photos or personal info to any servers.
I deleted the app. Can I get my data back?
No. Because we respect your privacy and do not collect data on our servers, deleting the app permanently removes all local history. We recommend taking screenshots of important records before deleting the app.
3. Health Hub & Reminders
I am not receiving my care notifications. What should I do?
Ensure you have granted the app "Notification Permissions" in your iPhone System Settings.
Check that your device is not in "Do Not Disturb" or "Focus" mode during the scheduled time.
Open the app and ensure the toggle for that specific reminder is turned ON (Green).
How do I delete a weight entry?
Simply tap on the specific entry in the "Recent History" list on the Health screen. This will open the Weight Modal where you will see a red Delete icon.
4. Premium & Subscriptions
How do I restore my Premium purchase on a new device?
If you have switched phones, go to the Premium tab and click the "Restore Purchases" button at the bottom of the paywall. As long as you are using the same Apple ID or Google Play account, your access will be restored immediately.
How do I cancel my subscription?
Subscriptions are managed directly by Apple (App Store) or Google (Play Store). You can cancel at any time by going to your device's Subscription settings.
5. Technical Support
The app is freezing or crashing.
Please ensure you are using the latest version of the app from the App Store. If the issue persists, please email us at argonpatel834@gmail.com with your device model and a brief description of what happened.
Thank you for using Cat Breed Identifier:AIScanner!
Your cat’s intelligence, right in your pocket.