Are you in need of some tech help?
Are you in need of some tech help?
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You've come to the right place, my friend.
FIRST STEPS (All students)
FIRST STEPS (All students)
Please try to following steps before putting in a tech ticket.
Close all open windows and tabs on your computer.
Restart your computer by going to the Windows logo in the bottom left hand of the screen and clicking Power>Restart. It may take several minutes for your computer to reboot.
Check to make sure that your computer is completely charged.
Still having trouble?
Still having trouble?
Look below for information on what to do next based on what type of student you are.
In-Person students
In-Person students
In-person students have two options:
Bring the laptop directly to the media center.
Message the media specialist (Kayla Jackson) on Schoology. This is the best option for days when the media specialist is absent or not in the media center. Your message should include your name, lunch number, and a brief description of what is going on with your laptop.
Distance Learners
Distance Learners
Distance Learners should follow the steps below precisely.
Send a message to the media specialist (Kayla Jackson) on Schoology with your name, lunch number, a contact number, and a detailed description of what is happening with the laptop. The media specialist or tech specialist will reach out to you to attempt to diagnose the problem.
If we are unable to diagnose the problem over the phone, you will need to sign up for an appointment to bring your laptop to the school. You can do that by clicking here or scrolling to the bottom of this page.
***It is IMPERATIVE that you stick to your designated appointment time. DO NOT show up unannounced. The media specialist and tech specialist cannot ensure that they will be available unless you have an appointment.
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