Running into errors while filing your taxes can be stressful especially when deadlines and refunds are involved. If you are using Cash App Taxes and facing issues with login, document upload, IRS rejection, refund delays, or verification problems, this complete troubleshooting guide for cash.app/taxes will help you resolve every common problem step-by-step.

This guide is written for:

• Beginners

• Freelancers & gig workers

• Small business owners

• Crypto & stock investors

• W-2 employees

Common Login Issues

• Can’t sign in to cash.app/taxes

• App stuck on loading screen

• Wrong phone number or email access

• Two-factor authentication not working

• User not found error

Fix 1: Check Your Internet Connection

Switch between:

• Wi-Fi and mobile data

• Restart your router

• Turn airplane mode ON then OFF

Fix 2: Verify Your Cash App Account

cash.app/taxes uses your Cash App account.
Make sure:

• Your phone number is active

• Your email is verified

• Your account is not locked

Fix 3: Clear App Cache (Android Users)

• Settings → Apps → Cash App → Storage → Clear Cache

For iPhone users:

• Delete the app

• Reinstall from the App Store

Fix 4: Update the App

Outdated apps often fail during login or filing.

Possible Causes

• Server maintenance

• Heavy tax-season traffic

• Browser cache issues

• VPN interference

Solutions

• Try again after 10–15 minutes

• Disable VPN

• Use Chrome or Edge browser

• Open in Incognito Mode

• Restart your device

Common IRS Rejection Reasons

• Wrong Social Security Number

• Name mismatch with IRS records

• Duplicate return filing

• Incorrect AGI from last year

• Missing dependent info

• Incorrect bank routing number

How to Fix IRS Rejection

1. Open cash.app/taxes

2. Go to Rejected Return Section

3. Review highlighted errors

4. Correct incorrect fields

5. Re-submit your return

Meaning of Pending

Your return is sent but not yet accepted by the IRS.

How Long Does Pending Last?

• Normally: 24–72 hours

• During peak season: 3–5 days

What to Do

• Wait at least 48 hours

• Check app notifications

• Ensure no errors were flagged

• Do NOT re-file unless instructed

Problems You May See

• File upload error

• Document unreadable

• Wrong form format

• Blank preview after upload

Fix These Issues

• Rename file to a simple name 

• Use PDF or JPG only

• Keep file under size limit

• Re-scan document clearly

• Upload using a different device

Why Verification Fails

• SSN mismatch

• DOB mismatch

• Address mismatch

• IRS security review

• Previous identity theft flag

How to Fix Verification Issues

• Double-check SSN & DOB

• Use your legal name

• Match IRS address format

• Follow identity verification link

• Upload ID if requested

Reasons for Missing Refund

• IRS delay

• Bank rejection

• Wrong routing number

• Refund offset

• Cash App deposit failure

Steps to Fix Refund Issues

1. Check IRS Where’s My Refund?

2. Confirm your bank or Cash App routing number

3. Check for IRS offset notice

4. Review Cash App notifications

5. Wait 5 business days after IRS release

Why This Happens

• Closed bank account

• Incorrect routing information

• Overdraft protection rejection

• Blocked ACH transfer

What Happens Next

• Bank rejects the refund

• IRS receives the money back

• IRS automatically issues a paper check within 2–4 weeks

This usually means:

• Someone already filed using your SSN

• You accidentally submitted twice

• Identity theft attempt

What to Do Immediately

• Do NOT re-file online

• File IRS identity theft affidavit (Form 14039)

• Contact IRS support

• Enable IRS IP-PIN protection

If you claimed:

• Child Tax Credit (CTC)

• Earned Income Tax Credit (EITC)
  
  

Your refund is legally delayed under the PATH Act until mid-February for fraud prevention.

This is normal and not a Cash App issue.