Using ERP to boost customer engagement and business growth.
Streamline day-to-day operations with a single system for accounting, inventory, sales orders, invoice processing, financial reporting and more. Unify sales and service data with CRM, and integrate the two systems to generate richer insights. Identify potential issues and trends in real time and automate processes to improve efficiency. AI-powered ERPÂ
With an ERP solution, organizations can better manage capacity and provide accurate estimates to customers and partners. They can also track customer satisfaction with surveys, support tickets and returns so they can keep improving and growing.
A good ERP solution can strengthen a company's partnerships by enabling collaboration with suppliers, shipping carriers and service providers. This enables more convenient information exchange and fewer errors. The solution can also help track customer and partner activity, such as purchase history, order status and survey responses to drive future sales and loyalty.
Some ERP solutions use a cloud infrastructure to allow users to access the software from a browser window or through a terminal emulation client like Citrix or Microsoft Remote Desktop. This can be a benefit for small businesses that do not have the IT resources to host an ERP solution on their own, and for large companies that want to scale the software to meet increasing demands.
Before choosing an ERP solution, it's important to understand its initial costs (such as procurement and implementation), ongoing expenses (e.g., subscription and support fees) and avoidable costs (e.g., switching from an old database or implementing an unprofitable project). In addition, consider a vendor's commitment to user training and support to ensure successful adoption of the ERP system.
A comprehensive ERP solution will include features for a variety of functional areas, including manufacturing, distribution and supply chain management, financials, human resources, customer relationship management and project management. A fully integrated suite may even include a marketing automation tool to manage digital marketing campaigns and help increase leads and sales.
An ERP solution can improve the quality of a company's products and services by managing the flow of materials, tracking the status of orders and providing real-time feedback. The system can also help optimize production and logistics and streamline warehousing, transportation and billing processes to save time and money.
In addition to managing accounting, inventory, sales orders and customer relationships, an ERP solution can also automate workflows and processes across departments and divisions. This can free up resources and time for more strategic activities, such as developing innovative new products or building strong partnerships with customers and suppliers.
A complete ERP solution will have a wide range of tools and capabilities that can be customized to fit the needs of different industries and business models. Ideally, the system will also enable data sharing and integration with other systems such as CRM and HR. This will maximize the value of each investment and enable more informed decisions and actions. The system should also support mobile and remote access for employees in the field.